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The PageRank that is reported to users on the Toolbar is updated only a couple of times a year these days, and is known to only be an approximation of the actual PR (Google themselves have said this).

Google does have an internal PR they use that is frequently updated, but not revealed to users.

Here are a couple of posts about performing an audit on your site to help diagnose problems, and they may help get you started:

http://moz.com/blog/how-to-perform-the-worlds-greatest-seo-audit
http://moz.com/blog/how-to-do-a-site-audit

Here's one post that can help: http://moz.com/blog/web-site-migration-guide-tips-for-seos

Are you changing URLs at all, even if it's just file extensions (adding/removing .html)? Are you changing domains? Adding/removing pages?

Ruth Burr did an extensive webinar (available at http://moz.com/webinars/domain-migrations-lessons-from-the-moz-transition) that covered when we transitioned from seomoz.org to moz.com and did a lot of URL changes.

If you give us some more details, we can help with some more ideas.

It's not a universal problem, as I did see several submissions come in in the last few hours. Does this happen in a different browser too? If you want to email me directly about this, I'm keri@moz.com and can help investigate this for you.

TAGFEE stands for our core values of Transparent, Authentic, Generous, Fun, Empathetic, and Exceptional. I perhaps should have instead linked to our Community Etiquette page at http://moz.com/community/blog-disclaimer.

In short, let's keep this Q&A discussion related to the question -- what to do when the disavow file is uploaded to the non-www version of a domain instead of the www version in GWT.

[moderator hat on]

Just a quick reminder, this is Moz, and we ask that you be TAGFEE in your tone. No need to invoke Godwin's Law in Q&A. Thanks!

[moderator hat off]

Is it a good page? Is it helpful to people? Is it related to the link's destination? Would you trust the page? If the search engines disappeared or stopped using links in rankings, would you still want the link?

I'm not involved too much in remarketing, but generally the programs have a way that if the customer goes to a specified page (such as the "thank you for completing your order" page), they'll get a pixel that will opt them out of the remarketing.

At Moz, we have it set so that if you log in to your Pro account and visit your dashboard, a pixel is fired so you don't have Roger following you around advertising to you on the web or FB.

Lesley, if you edit your profile, you can change your nickname that's displayed here. I think that would be a helpful thing to do here, as the current nickname is leading to a bit of confusion. I'd ask the same of anyone that had a nickname like "Wordpress" or "Magento" that wasn't a direct representative of that company.

You can also uncheck the box that says to use your nickname, and you can use you real name for posting instead.

As Robert mentioned, it could be a good idea to include some context with your answer. "I realize that our company is an alternative to product x, but here's why I think there are some issues with product x" and including an outside referenced link could be helpful all around.

Thanks!

With a bounce rate that low, do you by chance have multiple GA tracking scripts, or something that's triggering an event even if no one goes to another page? Look at the source code when you're in incognito mode, in case your CMS suppresses one of the GA codes when you're logged in as admin.

[voice of experience and learning the hard way here!]

Roger is very reluctant to delete questions, and feels that it most cases, it's not TAGFEE to do so. Usually by the time the original poster wants to delete a question, there are multiple responses, and deleting the questions would also remove the effort the other community members have put in to answer the question, and remove the opportunity for other people to learn from the experience.

When did you get the email, and who is it from? We haven't used the seomoz.org domain since May, 2013.

[edit] I searched my records, and this appears to be a promotion that was done in 2012 and is likely no longer valid, and was valid for new users only. I'm contacting the right people at Moz to make sure this is removed on our end to prevent further confusion. Thanks for pointing it out!

If it's someone from high school or my early work career, where they would have known me under my maiden name, I send them a note and let them know who it is. Otherwise, I personally only do friend / connection requests with people that I know will know who I am.

When I get a LinkedIn request from someone I don't know (and we have no connections in common, I have no community history, etc.) I'll report them as spam. When I get it from someone who might be familiar, I ask them to remind me how we know each other.

In short: be personal and don't spam.

No ideas, but wanted to say it's great to see you in Q&A again!

Hi Noah,

I've looked in our help desk queue under both your username and your company name, and I'm not seeing any tickets from you. If the link Erin gave doesn't work for you, you can also email help@moz.com and we can help you that way.

Thanks,

Keri

Are there any storefronts or places where the business does in-person transactions?

Thomas, when you have a moment, could you go back and edit your response and remove some of the extra spaces and make the formatting flow a bit better? Thanks!

I'd make sure the site is verified in Google Webmaster Tools, and see if there are suggestions there about the site, or notices of anything wrong. Run it through the crawl diagnostics in Moz and see what we might pick up. Take a couple of phrases from your site, put them in Google, and make sure that it's original content and not on several other sites, or a dev site that was accidentally left up. Do a site:yoursite.com in Google to see what is indexed already.

Those are just my first few thoughts of things to look at.

Did you leave tethering on by accident perhaps? I haven't seen that before when I've tethered, but you never know.

I do think we've at least determined that Google, for whatever reason, thinks you're mobile and that's why your SERP looks that way.

I'm seeing the location is mentioned as from your phone (down at the very bottom).