Category: Technical Support
Find expert assistance to help you troubleshoot technical issues with the Moz tools.
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Position zero rank tracking
its interesting can you please leave a screen shot or link to investigate the solution. For reference check my keyword it showing in featured snippet Legal Translation Dubai
| HussainAwan0 -
Site DA and PA
Hi there, We're not seeing any issues with this site on our end, if you still need assistance with this, could you please send over additional information including a screenshot to help@moz.com? Thank you!
| lauren.s0 -
I have a client who wants to have their own Moz login. I want to move them out on to a new plan from the Standard (5 campaigns) plan. Can I do this?
It is highly unprofessional that we can't find a way for clients to be able to manage their own campaign and not see our others, on our account. Surely there is a way by now?
| Alexanders0 -
Change email address just for communication with Moz
Hello Cindy, Changing the email for a Moz account will change the email throughout Moz. An email can only be tied to one account at a time, and there can only be one owner assigned to a Moz Pro subscription. Moz Pro subscriptions come with 1 default owner seat + any seats included in your selected base plan + any purchased seat add-ons. Any assigned seated users will have access to campaigns and research tools, only the owner seat has admin privileges. More information on seats here: https://moz.com/help/your-account/preferences/user-access More information on account ownership changes here: https://moz.com/help/your-account/preferences/change-account-owner
| lauren.s0 -
Where do I find my keywords that have been added to my campaign?
Hi Greg, You can access your campaign keywords in the Rankings section of your campaign. https://moz.com/help/moz-pro/rankings/overview We hope that helps
| dave.kudera0 -
Why moz didn't show organic keywords of my website?
Hey there! Thanks for reaching out to us! Just to clarify, are you saying that Moz Keyword Explorer is not pulling in any 'Ranking Keywords' for your site? Feel free to reach out to help@moz.com with your question / response so that we can take a closer look into this please. Looking forward to hearing from you,
| eli.myers0 -
I have a draft campaign that isn't going active no matter how many times I "finish." Please help..
Hi there! Sam from Moz's Help Team here! Could you please pop an email over to us at help@moz.com so we can take a look for you? Thank you!
| samantha.chapman0 -
Why i still being charge ?
Hi there, Sam from Moz's Help Team here - could you please send us an email about this at help@moz.com ? We'll be happy to help - thank you!!
| samantha.chapman0 -
How often are keywords updating in moz
Hey there! Thanks for reaching out to us! Would you be able to reach out to help@moz.com and one of our Helpsters will be able to look into the specifics of this within your account please. Looking forward to hearing from you
| eli.myers0 -
Hi please help me process the refund. The money that was charge is for my mom's heart operation.
Hi there, Sam from Moz's Help Team here! Could you please pop an email over to help@moz.com along with the email address associated with your Moz account? We'll be happy to look into this for you!
| samantha.chapman0 -
Trying to cancel, getting an error message.
Hello, Same problem here. I've emailed help@moz.com requesting assistance.
| victor.celer0 -
How to cancel the subscription
Hi there! Please email us at help@moz.com and we would be happy to look into this for you. We look forward to hearing back from you soon!
| Natalie-Alexis0 -
I have assigned a Moz Pro seat to someone but they can't access a campaign's rankings report?
I do also having the same query about my site https://www.uaeadvise.com/ please if anyone help me with this. Thanks in Advance!!
| MonaLisa40 -
How to del the account of moz
Hey there! Thanks for reaching out to us! I can see that you have contacted help@moz.com and I have sent a reply there. Best,
| eli.myers0 -
Random Reporting of 403 Forbidden Errors
To confirm, it appears that it worked. I don't know if others with WPEngine as a host were having this problem. BUt that's how you get it fixed,
| USATCorp0 -
I don't want to renew
Hi there! Please email us at help@moz.com and we would be happy to look into this for you! We look forward to hearing back from you soon.
| Natalie-Alexis0 -
Cancel my MOZ Subscription
Hi there! Please email your request to help@moz.com. We are unable to process cancellations via this board. We also have a helpful guide on how to cancel your Moz Pro subscription here: https://moz.com/help/your-account/manage-subscriptions/cancel-moz-pro Here is the guide on how to cancel your Moz Local subscription: https://moz.com/help/your-account/manage-subscriptions/cancel-moz-local We hope to hear from you soon!
| Natalie-Alexis0 -
I just wanted to have custom URL for my MOZ usr profile and was unable to get done. Is there any one aware about this?
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