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Not helpful to OP but TIL Moz offers manual payment methods including check, wire and ACH: https://moz.com/help/your-account/manage-subscriptions/manual-invoicing That's pretty awesome!

Hey Priya, Would you be able to contact us at help@moz.com and we would be able to help with this Thanks! Eli

HI there, Jo here from the Moz Help team. All queries of this nature should be directed to help@moz.com. I can see you've already sent us a request there so I'll reply to you directly. Cheers! Jo

Hi there - Sam from Moz's Help Team here! So sorry to hear about the trouble - it sounds like it may be a cookies/cache related issue. Could you try clearing them and refreshing your browser to see if this solves the problem? If it doesn't, could you pop an email over to help@moz.com so we can assist you further?

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Hi Sherwood, We haven't had any recent reports of this behaviour. Have you tried logging out, then clearing you cache beyond your cookies before logging back in? Please also check you're not booking Moz cookies. If you're still having trouble please send details of your OS, browser version, and screenshots/screencasts of this behaviour, if you're able to capture it, to help@moz.com Thanks! Jo

Unlike 3XX (301, 302 etc) or 4XX (404 etc) errors, 5XX errors are actually highly variable and relate to server errors. A page can give a 5XX error one second and then in a few seconds, return a full page instead. If you encounter high volumes of 'false-positive' 5XX or 0 (time out) errors, it's usually a sign that at a certain time your server is under strain and Moz is crawling it a bit too quickly (thus resulting in false positive 5XX errors) This could be if Moz decides to crawl your sit too quickly at peak operating time, or if Moz crawls your site when it's running something like a cron job (assuming that the job is handled by the same server which is handling your web requests). There can be many other reasons for 5XX false positives, but this is the most common You can delay Moz's crawl bot (rogerbot) from crawling your site too frequently: https://moz.com/help/moz-procedures/crawlers/rogerbot See if that helps. Keep in mind the change won't be instant, it may take a few weeks for it to be processed effectively. We had to do this recently for a client's site which was bound to a ridiculously weak hosting environ Hope that helps!

Thanks Vijay! Also something to note though is that for us to update any 301 link, we would need to re-discover the old pages to be able to follow and update the metrics. This is not likely common for sites with lower authority since old links are not continuously shared on new pages/articles/blogs. Link Explorer works solely through link discovery and crawling. For every link we index/crawl, these links are not guaranteed to be re-crawled. Eli

Hi there! It's difficult to answer this question without know how your campaigns are currently set up and the exact domain of the new sites areas. Generally speaking, if you're tracking a domain in a campaign and are not restricting the crawl to a specific subdomain or subfolder, we will crawl all pages accessible on that site as long as we can find links to those pages. If you're having the domain redirect to an entirely new domain, that may cause more complications as the new site could be seen as out of scope. If you want us to take a closer look at the situation and your existing campaigns, please reach out to us at help@moz.com.

Hey there! Sorry for any confusion. There are a few possible reasons for this. We would recommend reaching out to us at help@moz.com with your account details so that we can check on your billing status in a non-public forum. Thanks!

Hi there, Sam from Moz's Help Team here! Could you please send an email over to help@moz.com, using the email address you used to register? Looking forward to helping further!

This site can’t be reached moz.com is currently unreachable. ERR_SSL_VERSION_INTERFERENCE

hey!  Can you send an email to help@moz.com with this request? thanks!

I can see we replied to your email and this is now resolved.

Thank you, Jo!

Hey, Thanks for reaching out to us! Unfortunately your screenshot/attachment is not showing up here. Would you be able to contact us at help@moz.com so that we can look into this issue. Thanks, Eli

Hey there Amanda, Sorry for any confusion! We're definitely happy to take a look at the rankings results in our tools. I'm not super clear where you're looking at the ranking - is it in a Campaign, Rank Tracker, or in Keyword Explorer? I might recommend reaching out to us at help@moz.com with the specifics of the keyword, URL, and campaign so that we can check for you. Generally speaking, you may see different results between live SERP pages and our results because we use anonymized methods to pull rank data and approximate what a national searcher may see. If you use your own browser to check, things like search history and location can impact the result. Thanks! We look forward to hearing from you!

Hey there! can you send an email to help@moz.com with your account credentials?  We will help you out. thanks!

Hey there! Thanks for reaching out to us! Do you have Campaign set up for these specific sections of your site? If so, feel free to reach out to help@moz.com so that we can take a closer look Looking forward to hearing from you, Eli