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Perfect thank you!

Hi there! Sam from Moz's Help Team here - thanks so much for reaching out! Could you please pop a message over to help@moz.com regarding this - we'll be happy to help! Looking forward to hearing from you!

Hi There, I hope your problem was solved, I have seen many such instances where Moz support has acted diligently and helped get the refund. If you have got the refund, you should mark this as solved to help others. Best Regards, VJ

Ok first you need to check your source code, probably you already did it, if so just ignore this step if not please check your source code using the dev tool of chrome,  the thing is you need to check the HTML of your site. Title and Meta Description Tags. Update your Yoast Plugin based on your comments the source of the problem start with Yoast which honestly is not perfect and it had several issues and bugs recently. Deactive Yoast, Go to your dashboard and deactivate the plugin. Then you need to insert the Title and Meta Descriptions (manually) the tags that you want to insert on a single page and then run a test using the On-page Graderon this way you can determinate if the problem is Yoast or Moz. If you're still having trouble I will suggest you write to Moz support team  help@moz.com

Thank you so much for your kind words! It really means a lot and it motivates us to continue to strive to a much higher level for our customers All the best, Eli

Hi Nahuel! Kristina from Moz's Help Team here. To change the owner of a particular account, you would need to login under the account holder's email address as the username, then navigate to https://moz.com/users/auth to change the email address on file. Similarly, to change the credit card on file, you'd need to login and head to https://moz.com/billing and click the "Replace" button next to the current card on file. If you need to reset the password associated with the account in order to get logged in, you can do that here: https://moz.com/lost-password. If you need further assistance with getting logged into the account, please email help@moz.com as we'll need to verify more information from you in order to assist. Thanks so much! -Kristina

Is this available now, 4 years later. I need at least 1-2 years data going back in order to create certain reports. We do not have all reports going back on file tbh, but we need that capability. Do any of your plans offer this at this point? I want to be able to compare 6-12 months of performance to the previous 6-12 months.

It looks like there is still a connection timeout for the non-www version of your site and robots.txt file I've run a test using this tool again http://httpstatus.io/ And this is what I'm seeing: https://www.screencast.com/t/ll7WdleY9f Our crawler always starts with the non-www version of your site and crawls from there. To fix this I would recommend speaking to your website administrator or host about correctly redirecting your non-www pages so we can crawl your site. I hope this helps! Jo

Start a new moz campaign with https as the URL

No problem

Trust me on this one. I've cancelled my  Moz Pro account and sometimes neglected due to expired credit cards or updated payment methods etc and so far have never had an issue with any lost of data in my campaigns etc. in the past 5 years. That's one thing that keeps me coming back to Moz after having been a paid member for so long.

Hi there! Sam from Moz's Help Team here!:) You can absolutely download your current list of keywords to a CSV - all you would need to do is head to your specific campaign, and over to the 'Rankings' tab. Scroll down, and just above 'Tracked Keywords Overview' to the right you'll see a little 'CSV' button:). If you need any further help with this, do pop over a message to help@moz.com and we'll be happy to help you further!

Oh no! I'm so sorry you're having to deal with that. Very frustrating. The PayPal transaction can be a little tricky, as you mention, on account of the association between emails + card numbers. Because it is occurring within PayPal's database itself (paying against a balance, using different cards for the same email, etc) we are provided very little visibility into the transaction itself. I know that isn't helpful but here are the two options I'd suggest (in order of ease): If you want to use a different card ... try using a different email when registering and paying If you want to use the same card, I would contact PayPal support. They can get it all sorted out. PayPal's customer support line is: (888) 221-1161 I wish I could be of more help. I imagine this must be frustrating. Thanks for your interest in class and hope to see you there!

Click on the Settings gear on the right hand side of the Campaign. That's where you'll be given the option to archive or delete.

Hey there, Tawny from Moz's Help team here. Hm... it looks like somehow you managed to skip straight past the free trial and directly to a paid subscription. Yikes! Please write in to help@moz.com so we can assist you with cancellation and a refund. Thanks!

Hey there! Tawny from Moz's Help Team here! We'd be more than happy to help you out with a refund! Just shoot us a note at help@moz.com and we'll take care of it ASAP. Thanks!

Hey there! Thanks for reaching out to us! Would you be able to write in to help@moz.com so we can take a look at your account. Look forward to hearing from you! Eli

You should be able to head over to https://moz.com/subscriptions (while signed in) and see the option there. If you need any help with the tools before you cancel let us know and we'll help.  Moz is a great resource.

Looks like everything has now updated! - Sorry for the delay!

Hey! Thanks for reaching out to us! Would you be able to send an email to help@moz.com specifying the name of the Campaign experiencing this issue and we will be more than happy to take a look. Looking forward to hearing from you, Eli