Welcome to the Q&A Forum

Hey there! Tawny from Moz's Help Team here! A meta refresh is caused by some meta tag elements in your site's source code. You can read up on meta refreshes over here: https://en.wikipedia.org/wiki/Meta_refresh#Examples There are even some handy examples of what the code might look like! It also looks like Donna Duncan has beat me to the punch here — that's excellent insight into how you might go about fixing the issue! I hope that helps, but if you still have questions, feel free to reach out to us at help@moz.com and we'll do our best to answer them all.

Hey there! It looks like someone has already helped you out here — the only invoice I see on your account has already been refunded. It typically takes a few business days to see the funds returned to your account, so keep an eye out! If you still have questions, feel free to reach out to us at help@moz.com and we'll do our best to sort everything out.

Hi there! Great question! You are correct that you will have access to your Moz Pro account until the end of your billing cycle (October 5th).  Once your billing cycle ends, we will not charge your card and your access will end.   I hope this answers your question!  If you need anything else or if you'd like us to look into your account further, feel free to send an email on over to help@moz.com and we'll be happy to take a look! Thanks so much for trying Moz Pro and we hope to see you back one day!

I have already cancelled my account but I can access until 5th October. Will they charge my card? I cancelled everything and I don't wanna pay for it. Thank you so much!

Hey there! Tawny from Moz's Help Team here. Unfortunately, there's no way to change the URL a campaign is tracking once the campaign is started. If you need to track a new domain, you'll need to archive or delete a campaign to make room for the new one. I hope that helps! If you still have questions, feel free to write in to us at help@moz.com and we'll do our best to help with any and all issues you might run into.

Not a great answer. I have this as well. More and more people using iPad pros now you need to support this. I pay hundreds of $ a month for something that only works on half my devices.

Hi Jack, If you pick a subfolder to track for your campaign, we will be limited to only crawling pages that exist in that specific subfolder. For better results, you may try entering the root domain. We will crawl any links on your site that we can find, and if you need to look a particular subfolder you can always filter the data. I hope that helps!

Hey Ryan Yes, keywords ranking do drop in quantity. Always do checks to update your keywords. Personally, I do a monthly to quarterly check on these keywords to update on my site. You can have a look at my site https://www.corsivalab.com I feel you should put a focus on your content too. Make use of Moz Resources as they provide very good insights and sharings for starters. Quoting from Moz Resources 'At the heart of Link Building Campaign is the **asset **that would be used to attract and earn links, often known as "**HOOK" **that makes people care about what is offered and will entice them into linking to you. Also remember to backlink to active sites relevant to your content so that Google will not penalize you. Above are some insights for you to start on. Hope it will help! Cheers!

Sorry for the trouble! Sometimes new account emails can get sorted into spam folders in your email program, so you may want the users to check there. If you're still unable to find the account setup emails, feel free to regenerate them by attempting the sign up again, or reach out to us at help@moz.com with the specific account emails and we can take a look. Thanks!

This is not the method you would normally use to request a refund. I suggest using this link: https://moz.com/help/contact/account

Hi there - Kristina from the Help Team here. I noticed that you also wrote into help@moz.com with this same request and we've responded to you there. Please let us know if there's more we can assist with. -Kristina

I'm not getting a response on email now either.  "Hello, is there anyone there?"

Hi there! We're happy to help you out. The best way to get in contact for a refund or cancellation is by emailing us at help@moz.com and we can discuss your account details! Thanks!

Hi there! Sam from Moz's Help Team here! Could you please pop a message over to help@moz.com so that one of our friendly Helpsters can assist you with this? Looking forward to hearing from you!

Hey! Dave here from the Help Team.  Sorry for the delay in response and yes, we were experiencing an issue with keywords not retrieving accurate monthly volume.  However, this has been resolved now so you should see the normal volume in your account! Hopefully that helps,

Hey there! There are several different ways to go about this. Tracking keywords in a campaign will provide data on the best-performing pages on that particular domain for those keywords. However, you do have the option to restrict a campaign to a particular subdomain, and depending on how your site is structured, it could be feasible to make several different campaigns all tracking a separate subdomain or subfolder. If you're looking to check rankings for particular keywords on specific pages, you might want to use the Rank Tracker tool instead, as that will report on the exact URL you enter. I hope that helps! Campaign setups can vary wildly depending on your site structure.

Hi Brett! Google's Places API will only make brick and mortar locations available to search in their database. If you are a service area business, the listing will not be available to us and others as we only support listings with physical locations.

Hey K3, Looks like you have bigger fish to fry, your host domain is throwing a 503 server error. No server = no content = no robots.txt  will be able to be found until that is resolved. Error still happening as of this post: http://downforeveryoneorjustme.com/https://k3syspro.com

If you have cancelled during your trial - you will not be charged once this period ends.

Well... still not ranked. I'll just wait it out a few more days and see what happens, if nothing I'll reach out to Moz and see if they know more about it. Thanks again EGOL! Always a pleasure