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Hi Russ, thanks for this feature really awesome

Hey there! Tawny from Moz's Help Team here. I can confirm that your free trial is fully cancelled, and you will not get any charges to your credit card. When you cancel your free trial, you still have access to the tools and all their data for the full 30-day period. After that, your access will end and your card will not be charged. Hope that helps! If you've still got questions, feel free to write in to help@moz.com and we'll do our best to sort them out for you!

Hi there! Visit the Moz Billing/Accounts page to contact them: https://moz.com/help/contact/account Good luck resolving your billing issue!

Hi there! Visit the Moz Billing/Accounts page to contact them: https://moz.com/help/contact/account Good luck resolving your billing issue!

Thank you Sam. That is exactly what I needed to know.

Hi there! I can see that you've submitted a ticket to support so I've replied to your directly there. For any other subscription or account queries I would recommend reaching back out to help@moz.com or checking out our Help Hub account guide here. Cheers! Jo

Hi jfolpf, I'm afraid we don't support account deletion right now. However, you are welcome to change or remove any information in your Moz profile. We can swap out card details at our end, and once all this is done we can also ban your account to deactivate it. Please write into help@moz.com to get this ball rolling. Cheers! Jo

This clears things up, thank you.

Shoot! There may be something else going on. Give us a shout at help@moz.com and we'll see if we can figure it out!

Hiya! If you're on the Medium level plan or higher, you can upload a logo in your Campaign Settings. Just scroll down to the section called "Branded PDF Reports Logo". Hope that helps!

Hi there! We can definitely help you out with checking on your invite status. Just reach out to help@moz.com with the email address you registered under. Invites do not depend on paid vs trial status. We've been adding those who signed up in batches, so it's possible we have not yet placed you in the beta, depending on when you registered! Thanks!

Hello! Tawny from Moz's Help Team here. Here is how you can cancel your Moz Local listing in 4 steps: Head to your Moz Local dashboard and click the "Subscriptions" tab on the side nav bar https://moz.com/local/bulk/managed/subscriptions Click on the subscription level your listing is under In the Options dropdown to the right of your listing, hit “Cancel Listing” Click "Confirm cancellation" to cancel the listing If you change your mind, click "Keep my listing" to go back without taking any action. Here's a helpful video walkthrough: https://seomoz.wistia.com/medias/wnytti9jbm Please Note: Moz Local listing cancellations are immediate and irreversible. Cancelled listings cannot be recovered. If you'd prefer to just disable the auto-renewal on the listings instead of cancelling, you would want to choose the "Disable Renewal" option from the same dropdown menu mentioned above instead. I hope this helps but please let us know if there's more we can assist with!

Glad you were able to get this resolved!

Thank you so much for your help. I think the past few site crawl reports were quite on time, normally just a day later than the scheduled day.  You mentioned our site appears to be large in size, may I know if our site size has been increased recently or the same as the previous time ?

Hi there! Kristina from Moz's Help Team here. We were definitely experiencing multiple outages yesterday with our API that affected our Open Site Explorer tool, our Keyword Explorer tool, our MozBar toolbar, generation of PDF Reports among a couple other issues as well. You can view the history of these issues on our Health Page and scrolling down to the Past Incidents section. All issues should be resolved as of this morning, however. If you're still experiencing issues please send an email to help@moz.com with the details of those issues and we'll be happy to investigate further for you! Thank you and sorry about the inconvenience on this one. -Kristina

Scroll to bottom of this thread... https://moz.com/community/q/804-https-ssl-error

I was getting the same yesterday. Clicked the link and reauthorised, then refreshed the page and the notification was back up. I figured it must be a bug given that I had just reauthorised (several times).

I also use squarespace and got the same 612 error code for my homepage today. www.riverrunnersusa.com. When MOZ crawled it for the first time the other day it didn't have a problem so I am wondering if it is something different that is causing the error for my site. Any ideas? Thanks Sarah

Hi Hurf, wow, that's so kind. I've PM'd you separately thanks Paul

Hey there! Tawny from Moz's Help Team here! Yep, the only way to get more queries in Keyword Explorer would be to upgrade your Moz Pro subscription to a higher tier. At the Medium tier you'll get 5,000 queries per month! Sweet! I hope this helps! If you still have questions or need any help getting set up, feel free to drop us a line at help@moz.com.