Category: Technical Support
Find expert assistance to help you troubleshoot technical issues with the Moz tools.
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Though we had until the 8th to cancel and you charged our card.
how can i cancel my accound ?
| Autoankauf-export0 -
Site DA and PA is not increasing
Thanks i got the point... Now i start creating backlinks. Thanks.
| ikzayahot0 -
How to reactivate Moz pro?
Hi there! Welcome to Moz, it looks like you've been able to set up a free trial, and your next step is to set up a Campaign for your website. If you need some help along the way we have a great Moz Pro Campaign setup guide here. Are you're currently taking a free trial I also recommend booking a Walkthrough with our excellent onboarding team: https://moz.com/walkthrough There are options for a pre-recorded webinar, as well as to book a 1:1 walkthrough. Best of luck!
| jocameron1 -
Moz report not updated
Hey Sacha. If the update was supposed to happen today, sometimes I noticed it refreshes later during the day rather than earlier. If you have any further problems, I suggest you contact Moz Support directly. https://moz.com/help/contact
| Advanced-Air-Ambulance0 -
Why are only two pages of my site being crawled by MOZ?
I had to remove subdomains from being crawled on the site, and the issue has been resolved. The 301 redirect was an issue, causing MOZ to stop crawling at only two pages, the http and https pages.
| hrparts0 -
How do I cancel my MozPro subscription?
Hi Christy, i am also want cancel my subscription, please do this, thanks.
| CedCommerce1230 -
Is there still a way to put in a support ticket with Moz. I cannot find it on the site.
I see there's a link from the Help Hub. If you go there, there's a link to Contact Help.
| KeriMorgret0 -
Cancelling without loosing data
Hi there! Thanks so much for following up! 12 update cycles would be for things like site crawl data. Rankings would not be collected while your Campaign is archived but we would keep your historical data. If you would like to cancel your subscription, you can do so at any time from your subscriptions page: https://moz.com/subscriptions I also have a guide from our Help Hub that can help: https://moz.com/help/your-account/manage-subscriptions/cancel-moz-pro Hope this helps!
| meghanpahinui0 -
Site Crawl Status code 430
Which, of course, you can't do in Shopify. Maybe we should just collectively get on Shopify to implement this by default.
| kentcclark0 -
How to resolve when it is saying duplicate content but the content is not duplicate?
I have encountered this in the past. If you KNOW it is not duplicate, I wouldn't worry too much about it. Having said that, in my cases, I just re-wrote the content (very minor changes) and the duplicate content warning went away - all good. Just my 2 cents. Best of luck
| Deepmindbranding0 -
Refund From MOZ for Cancelled Account-How To Get Refund, Phone Number for MOZ Corporate Office?
Hi Alan! Thanks so much for reaching out here! I'm so sorry you've been having trouble getting ahold of us. I believe I just responded to an email from you sent earlier today. If you do not receive that, please let me know. Regarding your question about Moz Local- this is a separate subscription and is not impacted by cancelling Moz Pro. Moz Pro and Moz Local subscriptions need to be cancelled individually so cancelling your Moz Pro subscription will not also cancel Moz Local. Please do let me know if you do not receive our email- looking forward to hearing from you.
| meghanpahinui0 -
Extra Amount Billed
Hey, Apologies for the delayed response. Please reach out to help@moz.com and we will be able to sort this out ASAP Thanks! Eli
| eli.myers1 -
I need to talk to someone there on the phone. What is the best phone number to reach you.
No on responds they just take your money. I would not recommend But SEM RUSH is another SEO tool site. PCRRG!!!
| The-PCRRG10 -
What's the loss of an archived Campaign
Hi there! Thanks so much for the great question! We don't continue to gather new data while your Campaigns are archived, but we keep all your historical data for around 12 update cycles. For weekly updates, that'd be 12 weeks and 12 months for monthly updates. The only exceptions to this rule would be for rankings and link histories, which we'll keep forever. I also have a guide from our Help Hub here that may help. Hopefully this provides the info you're looking for! If not, please feel free to email in to help@moz.com.
| meghanpahinui1 -
Refund Moz Pro
Hi there, Sam from Moz's Help Team here! Could you please send us an email about this to help@moz.com? We will be able to help you directly there. Thank you!
| samantha.chapman0 -
Unauthorised charge after free trial
Hi there, Sam from Moz's Help Team here! Could you please send an email over to us about this to help@moz.com so we can assist you further? Thank you!
| samantha.chapman0