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Hi there! I believe we spoke via email but if you have any other questions or need anything else regarding this, please feel free to email help@moz.com so we can see how we can assist.

I don't work for Moz but Moz Pro refunds are considered on a case-by-case basis, please email help@moz.com from your account email and provide the last 4 digits and the name on the card that was charged. We'll be able to review your account and respond within 24 hours.

Hello Eli, I've just sent an email

Hey there! Search visibility uses your tracked keywords ranking position to calculate. So if the site isn't ranking in the top 50 positions for any of the tracked keywords, the search visibility would be 0%. I would suggest contacting the Help Team at help@moz.com to look into the specific campaign you are referring to. Thanks!

Hi Jo, Thanks for checking! I will ask our website provider (HubSpot) if they block AWS or rogerbot. Thanks, Tamara

Hi there! Sorry for any trouble here! I believe we spoke via email and got this squared away. If you're still having trouble, please feel free to reach back out via help@moz.com.

Hi there, Sam from Moz's Help Team here! To disconnect your Google Analytics profile from Moz, you'll just want to: Log out of all Gmail/Google accounts. Follow this link: https://accounts.google.com/issuedauthsubtokens Log into the Google Analytics account that manages the profile and revoke Moz. Let me know if I can help with anything else!

I feel you. I once found out that I had been paying US Search for over a year. I sincerely hope they have a refund policy is you have not even been using it. US Search told me I could only get the last month back.

Hi According to the conditions no. You have to be aware of canceling it before 30 days. Anyway you can get in touch with moz help at https://moz.com/help/contact Regards

Perfect. This is the answer I was looking for. I'd suggest training your chat support on this. Thanks.

Hey there! Thanks for reaching out to us! The data contained here is the only information we pull in using your GA profile: https://moz.com/help/moz-pro/traffic-from-search/overview Feel free to reach out to help@moz.com with any further questions, Best, Eli

If the cancel link was hidden, just view source of "My Subscription" Page and then search (ctrl+f) "cancel". Next click in the link like "https://moz.com/auth/account/xxx?redirect=/subscriptions/cancel/xxx" and done.

Hi There, Moz is pretty fair in terms of such cases of cancellation wherein the customer has been billed at the end of the free cycle or billed by mistake. I am sure the above message from staff would help you resolve the issue. Regards, Vijay

Hi there! Sam from Moz's Help Team here! If you could  pop an email about this over to help@moz.com, that  would be great - our team will be happy to help there. Thank  you!

Hi there! When you sign up for a 30-day trial, we do ask that you agree to Moz's Terms of Use which does state that free trials roll over into a paid subscription unless otherwise marked as cancelled within the first 30 days. This is very common practice for free trials asking for a credit card when signing up for it, apologies it took you by surprise! If you'd like to reach out to our Help Team here at Moz, we can take a look at the account for you as we do consider refunds on a case by case basis. Feel free to email us at help@moz.com from the email tied to your account and we'll take a look for you! Thank you, Kristina Moz Help Team

Found it thanks, how I missed a big red button I'll ever know!

Hi! Sorry to hear about this, would you be able to contact us at help@moz.com so we can take a closer look at this please. Thanks! Eli

Basically I don't think Moz records enriched URL names, because their database and / or CSV output is incapable of storing rich characters (e.g: in UTF-8 you have Latin and Greek characters, but with super basic txt sub-formats like ANSI you do not). As such Moz is forced to 'convert' the URLs to utilise URL encoding: https://www.w3schools.com/tags/ref_urlencode.asp - whereby a combination of 'allowed' symbols creates the special characters in your browser window (once a link is visited) In reality it would be better if Moz would just update their tools to support special characters as they see a lot of common usage in URL strings these days, particularly in Western / Eastern Europe (and beyond) Unless Moz were to update their tool I think you'd just have to 'manually ignore' those errors or recalculate the 'real' values yourself in a spreadsheet

Hi! Thanks for contacting us. Shared users will have full access to Campaigns and tools within the Moz Pro account. However, the owner gets sole access to do the following (You can not share these rights with anyone else unless you were to completely transfer ownership). Delete Campaigns Add or remove users Upgrade, downgrade, or cancel the subscription View or update account billing, invoicing and subscription information You can read more about seat permissions and watch a short video in our Help Hub. Feel free to reach out at help@moz.com with any further questions. Eli

Hey there! Thanks for reaching out to us! Would you be able to reach out to us at help@moz.com so we can take a closer look at your account. We can send you a guide on how you can export various parts of your Campaign before you cancel. Looking forward to hearing from you, Eli