Category: Technical Support
Find expert assistance to help you troubleshoot technical issues with the Moz tools.
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Tracking more competitors with Moz Pro
The feature request link is broken. Has there been any update in 4 years?
| Makeshark1 -
Remove account from MOZ
Hi there! Thanks so much for the question! I'm so sorry for any trouble. Could you please send an email to help@moz.com with the email you used to sign up for the free trial? That way we can look into getting this taken care of for you. Looking forward to hearing from you!
| meghanpahinui0 -
Crawl still in process for 3 days. Not sure why the site isn't being crawled
Thanks for the followup. We appreciate it.
| dpsoftware0 -
I need a refund on my account
Hey there, Thanks for reaching out! Could you please write in to help@moz.com along with your email address? We'll be happy to help!
| samantha.chapman0 -
My duplicate pages are mostly Tag pages...what are best practices?
What we do is add explanatory content to the tag pages that are for key concepts for our website and link to them from a "glossary" page—people who are new to some of these terms can go there for definitions. We also link to the relevant glossary page in posts where the term comes up, helping to create good internal linking. Other tag pages can be noindexed or just ignored—the Moz report is just for your reference.
| Linda-Vassily0 -
Cancel for my trial account
Hey there! Tawny from Moz's Help Team here. Yep — looks like you've canceled your free trial, so you're all set. You'll still have access to the tools and all your data for the full 30-day trial period, but after that your access will end and your card will not be charged. Hope that helps! If you have any more questions, feel free to give us a shout at help@moz.com.
| tawnycase0 -
We at QMetry have purchased the license for Moz and I want to know till when will this subscription last and out of the 3 members who is the admin?
Hi there, Sam from Moz's Help Team here - thanks so much for reaching out! Could you please pop an email over to help@moz.com about this? We'll be happy to then let you know who is the primary account owner, as well as your subscription length. Looking forward to hearing from you!
| samantha.chapman0 -
Is is possible to revert reporting to a past crawl date?
Hey there! Tawny from Moz's Help Team here! Unfortunately, there's no way to go back and view the previous week's Site Crawl data. If you need to see each week's data after the fact, it would be a good idea to set up a Custom Report with Site Crawl modules and set it up to run weekly. That way you'll get a report each week sent to you that includes your Site Crawl data, and you'll be able to keep those reports as a historical record of previous week's data. I hope that helps! If you've still got any questions, feel free to shoot us a note at help@moz.com and we'll do our best to help you out.
| tawnycase1 -
I have subscribed for 1 month free Moz trial account. i need to delete my account permanently
Hey there! Tawny from Moz's Help Team here! If you need to delete your account, please write in to us at help@moz.com and we'll help you out. Thanks!
| tawnycase0 -
Why are NONE of my keywords fluctuating in ranking?
Hi there! Thanks so much for the question! I took a look at your campaign which is currently tracking 77 keywords and I see there has been some fluctuation in the rankings- I'm wondering if I'm looking at the correct campaign? Would you mind sending a quick email over to help@moz.com with the campaign name you're working with? That way we can take a look and do some digging to see what's going on. Looking forward to hearing back!
| meghanpahinui0 -
Keyword Ranking Report shows 3 duplicates for each keyword
Sorry for any confusion! When you download your historical rankings CSV, the spreadsheet reflects the rankings that were collected during the timeframe set by the Rankings tab in your campaign. You can adjust that timeframe in the upper right corner of the Rankings tab. If you have multiple weeks selected, we will provide your rankings for each individual week, which is why you may see duplicates. You can filter your rankings CSV by the date columns if you want to isolate one specific weekly set!
| moz_support0 -
My site crawl has been in progress since last week
Hey there! Tawny from Moz's Help Team here! Site Crawl results can take up to a week or more to fully populate, depending on a lot of factors, like how large the site is, how many pages we're crawling, and what kinds of errors and Site Crawl issues our crawler is encountering along the way. It looks like you've got a whole bunch of Campaigns set up, so I wasn't sure which to check on, but I would be willing to bet that it's the size of the crawl itself that's slowing things down. Sorry I can't be much more help here — if you shoot us a note over at help@moz.com with the details of which Campaign you're talking about, we might be able to troubleshoot further. Cheers!
| tawnycase0 -
Site down: "high CPU usage is due to the large traffic generated from Moz
I received a Moz prompt to check out if this question was answered yet. Any chance that you have had a response from your development team? The client's site is still archived. I am looking forward (dare I hope?) to those awesome reports coming again soon.
| jessential0 -
Is the Moz site behind for this week
Thanks, that part we know. We have already passed the day we get our updates
| baseballbargains0 -
How to fix Moz assigning the wrong keyword to a page
Hi Samantha, Thank you for taking time to answer. As SEMrush, Ahrefs and other keyword tools are all associating the right keyword to the intended page, as well as per my Google reports, it remains baffling. I have a page with the exact URL of "google-structured-data-update", so it would be great if Moz could associate my Google Algorithm Updates page with the correct keyword association. Maybe 6 months ago we had the wrong canonical tag - just maybe. If so, is there a way to "reset" Moz's data? Hopefully, you are right and someone in the Moz community can weigh in on what is happening. Thank you.
| jessential0