Welcome to the Q&A Forum

Hi there. Yes, of course! When you go to pricing page - https://moz.com/products/pro/pricing make sure that you are on "Monthly" tab, not yearly. See screenshot attached. Hope this helps k7sLD

Hi Ruben, To be honest, our Perks program is suspended. We're no longer accepting new ones, and we're only willing to update the ones we have. I'm afraid that, as we don't currently have a Perk from BotW, this is really more a question for them. I'm so sorry I can't be of more help!

Hi Ikkie, As explained previously, MozPoints don't automatically update due to caching. Caching makes those internet pages load way faster. You have caching in your browser and cookie-related caching, which means if you're constantly checking the page, you're going to see the same version. We have site-wide caching at Moz. We get somewhere around 2 million visitors to Moz.com each month, and in order to load our site faster, we don't update everything on it in real time. One of these things is MozPoints, which are database driven and refreshes to that database take time. There's a ton of studies about site speed out there that tell you things like 40% of your visitors will leave your site if the page doesn't load within 3 seconds. It's great that you care so much about earning MozPoints. They are definitely being kept track of just fine, even if your page due to multiple layers of caching doesn't appear so, it just means that those points don't show up right away. And yes, sometimes that's a week. Thanks,

Hello! Sorry for the trouble. For account-related refund questions, we recommend writing into us directly at help@moz.com. That way we can confidentially discuss your account situation! Thanks!

If you export your Keyword Rankings to Excel, you can sort them by the Ranking URL so all the keywords that one URL ranks for will be grouped together. You can also use labels to organise keywords into different groups but this might have been easier to do when you first uploaded them. I hope this helps!

Happy to help, Nicolas!

Hi there! Kristina from Moz's Help Team here. I noticed that you're currently in conversation with my colleague, David, who is helping you out on this. It looks like he might have an idea of what's causing this to occur and he's waiting on the Crawl Test results to confirm if it's fixed for you. I'll let David continue assisting you on this one, but as always you can reach out to our team with any technical issues such as this one by emailing us at help@moz.com. Thanks so much, -Kristina

We do cache the pages for quicker loading. This means that you'll sometimes see a lag in MozPoints updating.

Hi there! Tawny from the Help Team here. It looks like, from this screenshot, the referring URL does not contain the www - it could be that there's something not quite right about the redirect from http://premier-hd.com/ to http://www.premier-hd.com/ that's tripping up our tools. I found this article about 406 HTTP status codes that might be helpful to you: http://www.hostingflow.com/http-error-406-not-acceptable/ It might be worth going over what you're seeing in your Site Crawl section with your web developer or whoever manages your web page for you. They'll be in a good position to help you address the issues that Site Crawl brings up. I hope this helps! If you have more questions, feel free to write in to help@moz.com and we'll do everything we can to assist you!

Hi David I have the same problem today. My trial just expired and i had forgotten to cancel. Could you please help me with a refund?

Hi there! Tawny from the Help Team here. The new ranking CSV functions a bit differently than the previous CSV. With our new rankings format, you can select any timeframe from your campaign history, with the default timeframe being three months (12 weeks) or the age of the campaign (whichever is shorter). When you export that data using the new ranking CSV option, it exports every update within that data set, so you will see multiple rows of data for each keyword if your timeframe encompasses any more than one week. ​For example, if you choose the "Last 3 months" or default timeframe option from the calendar controls, you will get up to 12 rows of data for each keyword, as there are 12 weekly updates in that timeframe. You may get less rows of data for a particular keyword if the keyword was added less than 12 weeks ago. If you want to limit the export just one row of data per keyword, you would need to choose dates within one week of an update. I hope this helps! Feel free to write in to help@ if you have any other questions or if there's anything that needs clarifying! ​

Hello there, I'm really sorry for the trouble with cancelling on 6/14. We had an outage with our third party billing system in which there are more details, here. In regards to all else, I did find the ticket that you created with us and I'm responding there. Hope this helps! Cheers, Adriana

Hi Kurt! If you're having issues with your Moz Local listing data, I would recommend writing into help@moz.com with a description of the issue and the email login of the account in question. That way, we'll be able to take a closer look at your problem and reply confidentially!

Hi Andy! Kristina from Moz's Help Team here. I had a chance to sign into your account and I was able to access https://analytics.moz.com/manage-campaigns without error. Are you still seeing issues on your side? As always, you can contact our team for any technical assistance in the future by emailing help@moz.com, but please let me know if this is now resolved for you? Sorry for any trouble! -Kristina

Hi there! Tawny from the Help Team here. I wish I had better news for you, but unfortunately, there's no way to transfer Mozpoints to a new account. I definitely understand that you’d like to keep the Mozpoints created in the account. Unfortunately, Mozpoints are tied directly to the account they were created under and are owned by the account itself. Because of this, they cannot be transferred between accounts. We consider the account owner to be the person actively paying the subscription fees. If your company has been paying for the subscription directly, or reimbursing you for the fees, they would be the owners of all information in the account, including any Mozpoints awarded. I know that’s likely not what you want to hear, and I wish I had better news there! You can certainly check to see if your company is willing to allow you to keep this account, and they create a new one, though few are willing to do that. For users who find themselves in this scenario, we usually recommend that they strongly consider personally paying for the future subscription themselves, so that a move between companies won’t force another account creation. I hope this helps explain. Sorry that we can't transfer your Mozpoints for you!

Hi there! Kristina from Moz's Help Team here. Thanks for asking this question, and we apologize for the delay! We took a look at your particular campaign and the 804 errors that came up in your latest Site Crawl. Since this is the first time those error appeared, I would recommend waiting until your next crawl to see if the issue persists. Unfortunately, it's quite hard to isolate what occurred during the time your site was crawled, as we're not showing any errors with the particular URLs that were identified at this time. So... waiting to see if this is an ongoing issue is really the best route at this time. I would like to recommend exporting the current CSV report for these particular 804 errors to keep a record of the pages with the current error and see if they return next week. If they do, it might be best to contact our team at help@moz.com at that time, referencing this forum post, so we can investigate these further for you. Thanks so much - and thanks again for your patience on this one. -Kristina

Hi Jo, I have the same problem that I created a trial account and forgot to cancel it. I received a $158.83 bill and paid directly from my account. Can you please help me to cancel it and refund to my account? Thanks so much!

Hi there. Kristina from Moz's Help Team here. We noticed you sent in multiple emails to the Help Team on this issue as well and we've gone ahead and addressed this issue in one of your emails. If there's anything else we're able to assist with, however, please do let us know! Thank you, -Kristina

Thank you Kristina I am here to respond any question about my account.

Hi Paul This means you are re-attempting to re-submit too quickly. You will want to wait 2 minutes before resubmitting, however since the transaction initially declined, I recommend contacting your bank for more info. Hope this helps!