Welcome to the Q&A Forum

That depends on the tool! If you're using Moz Pro, Moz Content, or Followerwonk you'll have access until the end of the time you paid for. However, when canceling a Moz Local listing, the listing will immediately go away. For Moz Local, you can simly opt out of renewal to finish out the subscription period!

Hi Mike! Our Community Manager goes through and manually reviews mozPoints about once a month, but the process timeline is not set in stone and it's all dependent on that manual review. As the mozPoints page mentions, these points are accrued for being a great Moz community member! It's fun, it builds a sense of community, and it encourages participation. It also helps those of us who author content for the blog to know whether our posts are valuable and/or interesting to our readers. You can read more about mozPoints here in case you haven't read this before: https://moz.com/community/mozpoints ​ Someday we'll automate this process but until then, just keep an eye out and we'll get you that access as soon as we can. See you around the community and have a great day! Thank you, Kevin Help Team

This is happening to me also. Using the latest Outlook in Office 365.

Hi there. You need to be owner of account. If you are - click on your profile picture at the top right corner, click on Billing and Subscription, click on Manage Seats at the top nav. Then you can remove seats. Cheers!

Hey there! Sorry to hear you're seeing mixed information in your emails. Unfortunately this is hard to diagnose without taking a closer look at the report email and campaign in question. We'd be happy to take a look and help you sort it out if you email the Help team at help@moz.com with the details of your account!

Thanks for getting back to me. I must have misread.

Hi Thomas! Did David's advice help?

Hello! If the site is live and reachable without a username/password, it wouldn't hurt to have crawl reports to make sure it will be free of any broken links and factors like title and meta descriptions are still visible. Hope this helps

No problem! Sorry I can't be of more help than that.

Hi Francis - your ticket is being looked at now, so you should have a response shortly. Thanks for your patience!

Still no crawling (two campaigns), I will mail support.

I'm afraid that our tools regularly encounter issues with non-Latin characters that I would expect you would end up running into. Concerning RTL languages in general, I don't believe that there are any that features of our tools that make accommodations for the different order used by these languages. So, I wouldn't think Moz would be a great fit for sites in those languages. Sorry for the inconvenience!

You can contact with Help team here: https://moz.com/help/contact/account How do I cancel my Moz Pro subscription? "You can cancel your account by logging into Moz and then heading over to the Billing & Subscription page. From there, just click on the “Cancel Subscription” link. Find out more about this in our Help Hub!" What happens if I cancel my account in the middle of my subscription period? "Your account will remain active until the end of the subscription period but will not renew. No refund is processed during this period." I hope that this help you.

Hello there! When you first create your campaign, we perform a rush collection to gather data for your site. Generally you'll start to see this information come through within 24 to 48 hours of campaign creation. You can check out the Rankings tab of your campaign to see if they've arrived! However, if you added new keywords after the initial creation of your campaign, they will not be included in this rush collection and you will need to wait until your next weekly crawl to see results. It's difficult to tell which case this is without looking at the campaign, but if you have additional questions please contact us at help@moz.com to take a look!

This the community part of Moz - if you want to be reimbursed please contact Moz directly https://moz.com/about/contact. I would also advice you to remove the password you published. You can already cancel your subscription - go to https://moz.com/subscriptions and click "Cancel Subscription" to avoid that you get billed for the following months. Next time you take a free trial make sure you read the text properly - it clearly states: "Your 30-day free trial begins once you click "Start My Free Trial!" below. We perform a $1 pre-authorization to ensure your credit card is valid — we won't actually charge your card until the end of your trial. If you cancel your subscription in your first month you will not be charged. If you don't cancel by day 30, your card will be charged for your first month of service. You can cancel your subscription at any time." Dirk

It sure did. I'll email help@moz.com and provide more insight. Thanks!

This is a rather difficult question to provide a clear answer for. There is not one thing that will influence DA, rather several things done correctly over time may or may not influence your DA. For more information, I strongly recommend reading this from Moz - https://moz.com/learn/seo/domain-authority https://moz.com/learn/seo/domain-authority

You probably want to contact a member of the MOZ help team directly rather than posting it on a forum... They're more likely to see it and respond if you visit https://moz.com/help/contact/account - Scroll down to the bottom and enter the details in the form.