Delete my account

[gnhattien]

Hi,

I want to delete my credit card information and my MOZ Pro account. How to do?

Thanks,

[Bryan_Loconto]

Hey gnhattien!!

While logged into your account, go to https://moz.com/subscriptions

From here, you can click the "Cancel" link (see screenshot) and have at it! Hope this helps

JXWc3ht.jpg

[gnhattien]

Thanks Bryan, but I wanna to delete my account. It's possible?

[ChiarynMiranda]

Hey There,

I'm afraid we aren't able to delete the credit card information from the account, because we actually don't have any access to it directly. We don't store any CC information in house. It's all stored under lock and key with our payment processor, authorize.net. Once you cancel your subscription we lose all ability to charge the card.

I hope this helps! Please let me know if I can help you with anything else.

Chiaryn
Help Team Sensei

[jfolpf]

But why can't I delete the MOZ account?

Should not be something basic from any provider?

[jocameron]

Hi jfolpf,

I'm afraid we don't support account deletion right now. However, you are welcome to change or remove any information in your Moz profile.

We can swap out card details at our end, and once all this is done we can also ban your account to deactivate it.

Please write into help@moz.com to get this ball rolling.

Cheers!
Jo