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Hi Brett Just wanted to make sure you are able to re-activate your campaign. Anytime an account is suspended or de-activated, if you were on pro then you can re-activate any archived campaigns from pro.moz.com/campaigns. Hope this helps!

Just wanted to let you know we've launched a site that will help answer this question! http://health.moz.com/ is where you can go to see if we have any known major or trending issues. We just launched it today, and hope it helps for the next time we have a glitch.

Hi Eoin, So sorry to hear about this. The best way to contact the help team is via http://moz.com/help/contact. Thanks for your patience!

Hmm it seems like it might be a temporary issue, I would try to reload and try again, try a different browser. If not feel free to use: http://moz.com/help/contact to submit a ticket/question directly to the quick and mighty moz help team. Hope this helps

Hey Sabina, Sorry for the confusion. It looks like you wrote in an email to our support desk on the 14th and Sam Weber responded to you there. I'm really sorry if you didn't see his response! It looks like you had used your entire account allotment of 50,000 pages crawled on the first campaign you had set up which is why you were not able to create another campaign. It looks like you've archived the original campaign and set up another campaign with only 1000 pages crawled so you should be able to set up other campaigns on your account now. If you would like to have the original campaign active on your account again, I would recommend temporarily archiving the campaign you currently have active on your account then activating the old campaign and adjusting the page crawl limit to a lower limit for that campaign from the settings page. You would then be able to reactivate your current campaign, since the total pages crawled would then come up under the 50,000 page crawl account limitation. I hope this helps clear things up. Please let me know if you have any other questions. Chiaryn Help Team Ninja

Hey Mike, This is definitely an odd one, and I believe it's something specific to your campaigns. You did the right thing by sending in an email with the details. Our team is working through the queue, and we'll get in and check it out. Did you make sure to specify which is the problematic campaign in your email? Thanks! Jen

Hi folks! For people who are wondering what the answer here is, I grabbed this from our FAQ post we recently published: http://moz.com/community/q/trending-bugs-in-moz-analytics Where did my Campaigns Go? Whenever your account is suspended, your campaigns are archived. The good news is that reviving archived accounts is really simple. Go to your Campaigns section: http://pro.moz.com/campaigns At the top of the page there is a "Archived Campaigns" Tab, give it a click. From here, you should easily be able to "activate" your campaigns.

I do not have a need currently, I was just curious because I may need to upgrade soon and was trying to make sense of the pricing structure. Thanks for the clarification!

Hi there! Depending on what happened (perhaps the account was suspended?), the campaigns probably just got archived. In order to fix it, follow these steps: Go to your Campaigns section: http://pro.moz.com/campaigns At the top of the page there is a "Archived Campaigns" Tab, give it a click. From here, you should easily be able to "activate" your campaigns. Let me know if that helps! Jen

Hi there, Thanks for reaching out! Your campaigns are actually not gone. Anytime a subscription is cancelled or suspended, any active campaigns are moved to an archived status. This preserves their historic data and allows them to be reactivated later. We found a bug that is preventing archived campaigns from showing up in the UI and have a fix deploying that should resolve this soon, but I do have a workaround for you in the interim. After you log into Moz, type in: pro.moz.com/campaigns in your browser navigation window. This will take you to the archived campaigns. From there, just click on the Activate button next to the ones you want to bring back. Sorry for the confusion here and let me know if there's anything else I can help with. Have a great day! Best, Sam Moz Helpster

I ended up turning off the campaign and restarting it. Worked like a charm.

Hi Lewis! What may be the issue is that the campaign your trying to create has the same name as one you've archived so what Greg posted will more than likely fix the issue for you. There is a bug preventing archived campaigns from being seen in Analytics, but if you log in and then navigate to Pro, you'll be able to see and reactivate/delete all of your archived campaigns. Hope this helps! Best, Sam Moz Helpster

Thank you Jon, Appreciate it. Auke.

Hi Sherman The trial accounts are the same as paid so you can track up to 350 keywords. There are a few users who are not able to view all of their keywords in the list which is a known bug our engineers are working on resolving, so I am very sorry you are affected by it. From your dashboard you can view how many keywords you have added. Currently I see 150/350. Unfortunately there isn't a way to see your entire list of keywords and once a fix has been deployed I will definitely let you know. I will send you an email right now where I can keep you updated on any new progress. Talk to you soon!

No it was fixed next day. Thanks.

Thanks Erin! Cheers, Lucy

Hey Jessica, I just took a look at your campaign and when I click the "Change Profile" button on the settings page and look through all of the GA profiles connected to that campaign, the one listed as connected to your campaign is not showing up so there is definitely an issue with the connection. Something in the connection is blocking us from pulling data for that profile. Can you please try disconnecting your GA account from that campaign and reconnecting to the correct profile again? You will receive a message that your historical data will be removed, but don't worry! We pull all of that data in again once the account has been reconnected. If you are still running into any issues after you reconnect, can you please email us at help@moz.com so that we can have our engineers investigate further? I hope this helps! Chiaryn Help Team Ninja

Hi David, There is no direct view of that information in the interface right now, but we're going to work on surfacing that information in a better way in the upcoming months. We'll be adding monthly timeframe before the year's end (if all goes well) and that should give you a 12 month history view of your keyword distribution and for each tracked keyword. We're also working on adding the keyword ranking history CSV to the rankings section so that you can have your history 2 years back. We hope to have that added end of October / early November. Thanks, and please let us know if you have any other questions! Miranda Rensch - Product Manager

Yes, I have the same problem. It's not updating at all. It just says that "we are gathering info, check after 24 hours."

Wonderful news.