Welcome to the Q&A Forum

Hi there! Welcome to Moz, it looks like you've been able to set up a free trial, and your next step is to set up a Campaign for your website. If you need some help along the way we have a great Moz Pro Campaign setup guide here. Are you're currently taking a free trial I also recommend booking a Walkthrough with our excellent onboarding team: https://moz.com/walkthrough There are options for a pre-recorded webinar, as well as to book a 1:1 walkthrough. Best of luck!

Hey Sacha. If the update was supposed to happen today, sometimes I noticed it refreshes later during the day rather than earlier. If you have any further problems, I suggest you contact Moz Support directly. https://moz.com/help/contact

I had to remove subdomains from being crawled on the site, and the issue has been resolved.  The 301 redirect was an issue, causing MOZ to stop crawling at only two pages, the http and https pages.

how can i cancel my accound ?

I see there's a link from the Help Hub. If you go there, there's a link to Contact Help.

Hi there! Thanks so much for following up! 12 update cycles would be for things like site crawl data. Rankings would not be collected while your Campaign is archived but we would keep your historical data. If you would like to cancel your subscription, you can do so at any time from your subscriptions page: https://moz.com/subscriptions I also have a guide from our Help Hub that can help: https://moz.com/help/your-account/manage-subscriptions/cancel-moz-pro Hope this helps!

I have encountered this in the past. If you KNOW it is not duplicate, I wouldn't worry too much about it. Having said that, in my cases, I just re-wrote the content (very minor changes) and the duplicate content warning went away - all good.  Just my 2 cents. Best of luck

Hi Alan! Thanks so much for reaching out here! I'm so sorry you've been having trouble getting ahold of us. I believe I just responded to an email from you sent earlier today. If you do not receive that, please let me know. Regarding your question about Moz Local- this is a separate subscription and is not impacted by cancelling Moz Pro. Moz Pro and Moz Local subscriptions need to be cancelled individually so cancelling your Moz Pro subscription will not also cancel Moz Local. Please do let me know if you do not receive our email- looking forward to hearing from you.

Hey, Apologies for the delayed response. Please reach out to help@moz.com and we will be able to sort  this out ASAP Thanks! Eli

Hi there, You should email the support. Ross

Hi there! Thanks so much for the great question! We don't continue to gather new data while your Campaigns are archived, but we keep all your historical data for around 12 update cycles. For weekly updates, that'd be 12 weeks and 12 months for monthly updates. The only exceptions to this rule would be for rankings and link histories, which we'll keep forever. I also have a guide from our Help Hub here that may help. Hopefully this provides the info you're looking for! If not, please feel free to email in to help@moz.com.

Hi there, Sam from Moz's Help Team here! Could you please send us an email about this to help@moz.com? We will be able to help you directly there. Thank you!

WHY ISNT ANYONE REPLYING?

Hi there, Sam from Moz's Help Team here! Could you please send an  email over to us about this to help@moz.com so we can assist you further? Thank you!

Hi there! I believe we spoke via email but if you have any other questions or need anything else regarding this, please feel free to email help@moz.com so we can see how we can assist.

I don't work for Moz but Moz Pro refunds are considered on a case-by-case basis, please email help@moz.com from your account email and provide the last 4 digits and the name on the card that was charged. We'll be able to review your account and respond within 24 hours.

Hello Eli, I've just sent an email

Hey there! Search visibility uses your tracked keywords ranking position to calculate. So if the site isn't ranking in the top 50 positions for any of the tracked keywords, the search visibility would be 0%. I would suggest contacting the Help Team at help@moz.com to look into the specific campaign you are referring to. Thanks!