Welcome to the Q&A Forum

No problem

Start a new moz campaign with https as the URL

It looks like there is still a connection timeout for the non-www version of your site and robots.txt file I've run a test using this tool again http://httpstatus.io/ And this is what I'm seeing: https://www.screencast.com/t/ll7WdleY9f Our crawler always starts with the non-www version of your site and crawls from there. To fix this I would recommend speaking to your website administrator or host about correctly redirecting your non-www pages so we can crawl your site. I hope this helps! Jo

Hi there! Sam from Moz's Help Team here!:) You can absolutely download your current list of keywords to a CSV - all you would need to do is head to your specific campaign, and over to the 'Rankings' tab. Scroll down, and just above 'Tracked Keywords Overview' to the right you'll see a little 'CSV' button:). If you need any further help with this, do pop over a message to help@moz.com and we'll be happy to help you further!

Oh no! I'm so sorry you're having to deal with that. Very frustrating. The PayPal transaction can be a little tricky, as you mention, on account of the association between emails + card numbers. Because it is occurring within PayPal's database itself (paying against a balance, using different cards for the same email, etc) we are provided very little visibility into the transaction itself. I know that isn't helpful but here are the two options I'd suggest (in order of ease): If you want to use a different card ... try using a different email when registering and paying If you want to use the same card, I would contact PayPal support. They can get it all sorted out. PayPal's customer support line is: (888) 221-1161 I wish I could be of more help. I imagine this must be frustrating. Thanks for your interest in class and hope to see you there!

Trust me on this one. I've cancelled my  Moz Pro account and sometimes neglected due to expired credit cards or updated payment methods etc and so far have never had an issue with any lost of data in my campaigns etc. in the past 5 years. That's one thing that keeps me coming back to Moz after having been a paid member for so long.

Hey there, Tawny from Moz's Help team here. Hm... it looks like somehow you managed to skip straight past the free trial and directly to a paid subscription. Yikes! Please write in to help@moz.com so we can assist you with cancellation and a refund. Thanks!

Hey there! Tawny from Moz's Help Team here! We'd be more than happy to help you out with a refund! Just shoot us a note at help@moz.com and we'll take care of it ASAP. Thanks!

Hey there! Thanks for reaching out to us! Would you be able to write in to help@moz.com so we can take a look at your account. Look forward to hearing from you! Eli

You should be able to head over to https://moz.com/subscriptions (while signed in) and see the option there. If you need any help with the tools before you cancel let us know and we'll help.  Moz is a great resource.

ERP is an exhaustive business service software that empowers you to asset your business & oversees service delivery. The ERP Software additionally encourages you to streamline finance related activities & break down business execution over the whole service association. Grasping the most recent in innovation, ERP gives a constant, precise perspective of your services, so you can proactively oversee it with certainty. Implanted business process administration gives the adaptability you require as your business develops. The privilege ERP approach can make the straightforwardness your service organization requires. ERP for service industry can enable you to control undertakings, errands, & commitment all the more adequately. ERP for service industry offers prepared to-go capacities for an extensive variety of service associations, including consultancies, law associates, design works engineering & development organizations, land organizations, accounts & so forth.

Hey! Thanks for reaching out to us! Would you be able to send an email to help@moz.com specifying the name of the Campaign experiencing this issue and we will be more than happy to take a look. Looking forward to hearing from you, Eli

Looks like everything has now updated! - Sorry for the delay!

Hi there! Thanks so much for the question! I'm so sorry for any trouble. Could you please send an email to help@moz.com with the email you used to sign up for the free trial? That way we can look into getting this taken care of for you. Looking forward to hearing from you!

Thanks for the followup. We appreciate it.

Perfect. Thanks!

Hey there, Thanks for reaching out! Could you please write in to help@moz.com along with your email address? We'll be happy to help!

What we do is add explanatory content to the tag pages that are for key concepts for our website and link to them from a "glossary" page—people who are new to some of these terms can go there for definitions. We also link to the relevant glossary page in posts where the term comes up, helping to create good internal linking. Other tag pages can be noindexed or just ignored—the Moz report is just for your reference.

Hey there! Tawny from Moz's Help Team here. Yep — looks like you've canceled your free trial, so you're all set. You'll still have access to the tools and all your data for the full 30-day trial period, but after that your access will end and your card will not be charged. Hope that helps! If you have any more questions, feel free to give us a shout at help@moz.com.

Hi there, Sam from Moz's Help Team here - thanks so much for reaching out! Could you please pop an email over to help@moz.com about this? We'll be happy to then let you know who is the primary account owner, as well as your subscription length. Looking forward to hearing from you!