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I can see we replied to your email and this is now resolved.

This is not the method you would normally use to request a refund. I suggest using this link: https://moz.com/help/contact/account

Hi there - Kristina from the Help Team here. I noticed that you also wrote into help@moz.com with this same request and we've responded to you there. Please let us know if there's more we can assist with. -Kristina

Hi there! We're happy to help you out. The best way to get in contact for a refund or cancellation is by emailing us at help@moz.com and we can discuss your account details! Thanks!

Hey K3, Looks like you have bigger fish to fry, your host domain is throwing a 503 server error. No server = no content = no robots.txt  will be able to be found until that is resolved. Error still happening as of this post: http://downforeveryoneorjustme.com/https://k3syspro.com

If you have cancelled during your trial - you will not be charged once this period ends.

Hi there! Sam from Moz's Help Team here! Could you please pop a message over to help@moz.com so that one of our friendly Helpsters can assist you with this? Looking forward to hearing from you!

I'm not getting a response on email now either.  "Hello, is there anyone there?"

Well... still not ranked. I'll just wait it out a few more days and see what happens, if nothing I'll reach out to Moz and see if they know more about it. Thanks again EGOL! Always a pleasure

Hi Brett! Google's Places API will only make brick and mortar locations available to search in their database. If you are a service area business, the listing will not be available to us and others as we only support listings with physical locations.

Hey! Dave here from the Help Team.  Sorry for the delay in response and yes, we were experiencing an issue with keywords not retrieving accurate monthly volume.  However, this has been resolved now so you should see the normal volume in your account! Hopefully that helps,

Hey there! There are several different ways to go about this. Tracking keywords in a campaign will provide data on the best-performing pages on that particular domain for those keywords. However, you do have the option to restrict a campaign to a particular subdomain, and depending on how your site is structured, it could be feasible to make several different campaigns all tracking a separate subdomain or subfolder. If you're looking to check rankings for particular keywords on specific pages, you might want to use the Rank Tracker tool instead, as that will report on the exact URL you enter. I hope that helps! Campaign setups can vary wildly depending on your site structure.

Hey there! Tawny from Moz's Help Team here. I can confirm that your free trial is fully cancelled, and you will not get any charges to your credit card. When you cancel your free trial, you still have access to the tools and all their data for the full 30-day period. After that, your access will end and your card will not be charged. Hope that helps! If you've still got questions, feel free to write in to help@moz.com and we'll do our best to sort them out for you!

Thank you Sam. That is exactly what I needed to know.

Hi there! I can see that you've submitted a ticket to support so I've replied to your directly there. For any other subscription or account queries I would recommend reaching back out to help@moz.com or checking out our Help Hub account guide here. Cheers! Jo

Hi there! Visit the Moz Billing/Accounts page to contact them: https://moz.com/help/contact/account Good luck resolving your billing issue!

Hi there! Visit the Moz Billing/Accounts page to contact them: https://moz.com/help/contact/account Good luck resolving your billing issue!

This clears things up, thank you.

Hiya! If you're on the Medium level plan or higher, you can upload a logo in your Campaign Settings. Just scroll down to the section called "Branded PDF Reports Logo". Hope that helps!

Hi there! We can definitely help you out with checking on your invite status. Just reach out to help@moz.com with the email address you registered under. Invites do not depend on paid vs trial status. We've been adding those who signed up in batches, so it's possible we have not yet placed you in the beta, depending on when you registered! Thanks!