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Shoot! There may be something else going on. Give us a shout at help@moz.com and we'll see if we can figure it out!

Hi Noelia, Tireza here from Moz support team, we can definitely do invoice billing for all annual accounts, and the good news is that you get a great 20% discount off of the monthly rate when you go annual! Keep in mind that your account will automatically renew at the end of your 12 month billing cycle so be sure to let us know if you change your mind about renewing. We can get you set up in our system and send you an invoice when you fill out and return our order form. You can download our form here: After you complete the form, please email it to help@moz.com and we can get you set up from there. https://seomoz.box.com/s/gyj4skxnypwvvqt9pkop If you don't have an account with us yet, we'll also need you to register your email address here: https://moz.com/community/join Hope this helps!

Never look a gift horse in the mouth. Just kidding the legitimate Moz staff did a great job of letting you know it was an error with the system. Keep up the good work all the best, Tom

Honestly i've been a bit inactive at the minute, however from what I can see the mozpoints is working fine. I do only see the staff badge when i'm logged in.

I'm afraid that I don't know of a way to change these other than finding them all and manually amending them. We do let you know the URLs of the referring pages so you know where to look - this is easier to see if you download the CSV file for these 404 errors from your crawl. I think the Broken Link Checker Wordpress plugin can also offer you a list of these broken links that you can click through directly to amend them but I don't have any personal experience with this. Sorry I can't be more help!

Hi Adriana, I just sent an email on the said email address. I also submitted a ticket a couple of hours ago and still hasn't received a response. Thanks

Personally, I find it easy enough - simple as a couple of quick clicks. The homepage of Moz.com is in my opinion more of a landing page aimed at attracting new clients and is about their products than existing users. Login and other elements are where I would expect them to be placed on the screen / menu. I would imagine most people are also advanced web users and have bookmarks and alike to make it a one click process as opposed to two/three. How would you improve on them? Surely that is more constructive

Hi there. Yes, of course! When you go to pricing page - https://moz.com/products/pro/pricing make sure that you are on "Monthly" tab, not yearly. See screenshot attached. Hope this helps k7sLD

Hi Ruben, To be honest, our Perks program is suspended. We're no longer accepting new ones, and we're only willing to update the ones we have. I'm afraid that, as we don't currently have a Perk from BotW, this is really more a question for them. I'm so sorry I can't be of more help!

Hi Ikkie, As explained previously, MozPoints don't automatically update due to caching. Caching makes those internet pages load way faster. You have caching in your browser and cookie-related caching, which means if you're constantly checking the page, you're going to see the same version. We have site-wide caching at Moz. We get somewhere around 2 million visitors to Moz.com each month, and in order to load our site faster, we don't update everything on it in real time. One of these things is MozPoints, which are database driven and refreshes to that database take time. There's a ton of studies about site speed out there that tell you things like 40% of your visitors will leave your site if the page doesn't load within 3 seconds. It's great that you care so much about earning MozPoints. They are definitely being kept track of just fine, even if your page due to multiple layers of caching doesn't appear so, it just means that those points don't show up right away. And yes, sometimes that's a week. Thanks,

Hello! Sorry for the trouble. For account-related refund questions, we recommend writing into us directly at help@moz.com. That way we can confidentially discuss your account situation! Thanks!

If you export your Keyword Rankings to Excel, you can sort them by the Ranking URL so all the keywords that one URL ranks for will be grouped together. You can also use labels to organise keywords into different groups but this might have been easier to do when you first uploaded them. I hope this helps!

Hi there! Kristina from Moz's Help Team here. I noticed that you're currently in conversation with my colleague, David, who is helping you out on this. It looks like he might have an idea of what's causing this to occur and he's waiting on the Crawl Test results to confirm if it's fixed for you. I'll let David continue assisting you on this one, but as always you can reach out to our team with any technical issues such as this one by emailing us at help@moz.com. Thanks so much, -Kristina

Happy to help, Nicolas!

We do cache the pages for quicker loading. This means that you'll sometimes see a lag in MozPoints updating.

Hi there! Tawny from the Help Team here. It looks like, from this screenshot, the referring URL does not contain the www - it could be that there's something not quite right about the redirect from http://premier-hd.com/ to http://www.premier-hd.com/ that's tripping up our tools. I found this article about 406 HTTP status codes that might be helpful to you: http://www.hostingflow.com/http-error-406-not-acceptable/ It might be worth going over what you're seeing in your Site Crawl section with your web developer or whoever manages your web page for you. They'll be in a good position to help you address the issues that Site Crawl brings up. I hope this helps! If you have more questions, feel free to write in to help@moz.com and we'll do everything we can to assist you!

Hi there! Tawny from the Help Team here. The new ranking CSV functions a bit differently than the previous CSV. With our new rankings format, you can select any timeframe from your campaign history, with the default timeframe being three months (12 weeks) or the age of the campaign (whichever is shorter). When you export that data using the new ranking CSV option, it exports every update within that data set, so you will see multiple rows of data for each keyword if your timeframe encompasses any more than one week. ​For example, if you choose the "Last 3 months" or default timeframe option from the calendar controls, you will get up to 12 rows of data for each keyword, as there are 12 weekly updates in that timeframe. You may get less rows of data for a particular keyword if the keyword was added less than 12 weeks ago. If you want to limit the export just one row of data per keyword, you would need to choose dates within one week of an update. I hope this helps! Feel free to write in to help@ if you have any other questions or if there's anything that needs clarifying! ​

Hello there, I'm really sorry for the trouble with cancelling on 6/14. We had an outage with our third party billing system in which there are more details, here. In regards to all else, I did find the ticket that you created with us and I'm responding there. Hope this helps! Cheers, Adriana

Hi Kurt! If you're having issues with your Moz Local listing data, I would recommend writing into help@moz.com with a description of the issue and the email login of the account in question. That way, we'll be able to take a closer look at your problem and reply confidentially!

Hi Andy! Kristina from Moz's Help Team here. I had a chance to sign into your account and I was able to access https://analytics.moz.com/manage-campaigns without error. Are you still seeing issues on your side? As always, you can contact our team for any technical assistance in the future by emailing help@moz.com, but please let me know if this is now resolved for you? Sorry for any trouble! -Kristina