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Hi there! Tawny from the Help Team here. I wish I had better news for you, but unfortunately, there's no way to transfer Mozpoints to a new account. I definitely understand that you’d like to keep the Mozpoints created in the account. Unfortunately, Mozpoints are tied directly to the account they were created under and are owned by the account itself. Because of this, they cannot be transferred between accounts. We consider the account owner to be the person actively paying the subscription fees. If your company has been paying for the subscription directly, or reimbursing you for the fees, they would be the owners of all information in the account, including any Mozpoints awarded. I know that’s likely not what you want to hear, and I wish I had better news there! You can certainly check to see if your company is willing to allow you to keep this account, and they create a new one, though few are willing to do that. For users who find themselves in this scenario, we usually recommend that they strongly consider personally paying for the future subscription themselves, so that a move between companies won’t force another account creation. I hope this helps explain. Sorry that we can't transfer your Mozpoints for you!

Hi there! Kristina from Moz's Help Team here. Thanks for asking this question, and we apologize for the delay! We took a look at your particular campaign and the 804 errors that came up in your latest Site Crawl. Since this is the first time those error appeared, I would recommend waiting until your next crawl to see if the issue persists. Unfortunately, it's quite hard to isolate what occurred during the time your site was crawled, as we're not showing any errors with the particular URLs that were identified at this time. So... waiting to see if this is an ongoing issue is really the best route at this time. I would like to recommend exporting the current CSV report for these particular 804 errors to keep a record of the pages with the current error and see if they return next week. If they do, it might be best to contact our team at help@moz.com at that time, referencing this forum post, so we can investigate these further for you. Thanks so much - and thanks again for your patience on this one. -Kristina

Hi David I have the same problem today. My trial just expired and i had forgotten to cancel. Could you please help me with a refund?

Hi there. Kristina from Moz's Help Team here. We noticed you sent in multiple emails to the Help Team on this issue as well and we've gone ahead and addressed this issue in one of your emails. If there's anything else we're able to assist with, however, please do let us know! Thank you, -Kristina

Hi Paul This means you are re-attempting to re-submit too quickly. You will want to wait 2 minutes before resubmitting, however since the transaction initially declined, I recommend contacting your bank for more info. Hope this helps!

Thank you Kristina I am here to respond any question about my account.

Hi Mike! Our Community Manager goes through and manually reviews mozPoints about once a month, but the process timeline is not set in stone and it's all dependent on that manual review. As the mozPoints page mentions, these points are accrued for being a great Moz community member! It's fun, it builds a sense of community, and it encourages participation. It also helps those of us who author content for the blog to know whether our posts are valuable and/or interesting to our readers. You can read more about mozPoints here in case you haven't read this before: https://moz.com/community/mozpoints ​ Someday we'll automate this process but until then, just keep an eye out and we'll get you that access as soon as we can. See you around the community and have a great day! Thank you, Kevin Help Team

Hi there. You need to be owner of account. If you are - click on your profile picture at the top right corner, click on Billing and Subscription, click on Manage Seats at the top nav. Then you can remove seats. Cheers!

Hey there! Sorry to hear you're seeing mixed information in your emails. Unfortunately this is hard to diagnose without taking a closer look at the report email and campaign in question. We'd be happy to take a look and help you sort it out if you email the Help team at help@moz.com with the details of your account!

Thanks for getting back to me. I must have misread.

Hi Thomas! Did David's advice help?

Hello! If the site is live and reachable without a username/password, it wouldn't hurt to have crawl reports to make sure it will be free of any broken links and factors like title and meta descriptions are still visible. Hope this helps

No problem! Sorry I can't be of more help than that.

Hi there! I checked your account and it looks like you got everything sorted with your cancellation however, do feel free to write in at help@moz.com if you have any more troubles. -Adriana

Hi Jo, I have the same problem that I created a trial account and forgot to cancel it. I received a $158.83 bill and paid directly from my account. Can you please help me to cancel it and refund to my account? Thanks so much!

You can contact with Help team here: https://moz.com/help/contact/account How do I cancel my Moz Pro subscription? "You can cancel your account by logging into Moz and then heading over to the Billing & Subscription page. From there, just click on the “Cancel Subscription” link. Find out more about this in our Help Hub!" What happens if I cancel my account in the middle of my subscription period? "Your account will remain active until the end of the subscription period but will not renew. No refund is processed during this period." I hope that this help you.

I'm afraid that our tools regularly encounter issues with non-Latin characters that I would expect you would end up running into. Concerning RTL languages in general, I don't believe that there are any that features of our tools that make accommodations for the different order used by these languages. So, I wouldn't think Moz would be a great fit for sites in those languages. Sorry for the inconvenience!

Still no crawling (two campaigns), I will mail support.

Hello there! When you first create your campaign, we perform a rush collection to gather data for your site. Generally you'll start to see this information come through within 24 to 48 hours of campaign creation. You can check out the Rankings tab of your campaign to see if they've arrived! However, if you added new keywords after the initial creation of your campaign, they will not be included in this rush collection and you will need to wait until your next weekly crawl to see results. It's difficult to tell which case this is without looking at the campaign, but if you have additional questions please contact us at help@moz.com to take a look!