Latest Questions
Have an SEO question? Search our Q&A forum for an answer; if not found, use your Moz Pro subscription to ask our incredible community of SEOs for help!
-
Moz disconnecting from Google Analytics
Hi Francis - your ticket is being looked at now, so you should have a response shortly. Thanks for your patience!
Technical Support | | kevin.loesken0 -
MOZ Crawl Reports hreflang vs Duplicate content
Thanks so much for the feedback, Pablo! We'll see if there's anything we can do to make that more clear.
Technical Support | | MattRoney0 -
On Page Optimization Limit?
Hi There, Thanks for writing us and this is a bit tricky. While there is not much in the way of a hard and fast limit, one does exist. After reviewing the campaign in the screen capture the good news is that you are nowhere near the limit. In this case it looks like the these URL/pages were added fairly recently, so they may take about a week to populate. To get all of your wonderful reporting I would check out on-page grade here: https://moz.com/researchtools/on-page-grader Hope this helps and if you have any questions let me know!
Technical Support | | Sean_Peerenboom0 -
How to stop billing
Hello there! I just checked your account, and it looks like your Moz Pro subscription is still active. To cancel your Moz Analytics subscription, head here: https://moz.com/subscriptions From that page, you can hit the "cancel" option under the "amount billed monthly" section. You’ll have access to your subscription for the most recent billing period, but after that your access will end and your card won’t be charged. If you have any trouble doing that, send us a mail at help@moz.com and we'll help you get this taken care of. Thank you! Kevin Help Team
Technical Support | | kevin.loesken0 -
Can I move analytics campaigns from one Moz Pro account to another?
Hi Stephen! It is true that it is currently not possible to transfer campaign data between campaigns or accounts. This is something that has been requested before and again recently, so I will resurface this with the product team to let them know it is still being asked for. Thanks for bringing this up! Kevin Help Team
Technical Support | | kevin.loesken0 -
MOZ not accepting our recent changes it still showing us old Crawl Diagnostics report
The only differences between the campaign crawl and the crawl test are that the campaign is an automated tracking that updates once a week and the crawl test is an on the spot crawl that can be requested at any time, though the crawl test is limited to crawling only 3000 pages of a site. (This shouldn't be an issue for the Stop Wobble site, as we have only found about 600 pages.) The type of audit you get between the two tools is the same. The purpose of the crawl test is to audit sites that you don't necessarily want to create a full campaign for yet, but it is often used check site updates between regularly scheduled campaign crawls.
Technical Support | | ChiarynMiranda0 -
Brand and Mentions is being retired
Couple things. Why not put something in the dashboard telling people what happened to the report? I spent way too much time looking for it and had to do a forum search to find out what happened. Also, I understand that the report is not accurate so just take out the traffic numbers but give us the Fresh Web Explorer right in the dashboard with a decent downloadable report. The .csv report is not going to cut it when I am trying to build reports for my customers. In the end you have taken value out of the Pro product and moved us to the free Fresh Web Explorer tool. That doesn't make me feel real good about the value of my monthly subscription.
Technical Support | | Cazbah6 -
Crawl errors are still shown after fixed
WMT is slow as heck to have those things go away. it may take 3 months to roll off. FYI, if there is a 404 error and it is supposed to be a 404, do not mark as fixed. Otherwise Google will think you "fixed" the 404 back to a 200, recrawl and then put the 404 back in the GWT errors. Just let the 404s roll off over time.
Technical Support | | CleverPhD0 -
Duplicate content
Duplicate content does not have to involve pages that are grouped together. You can even have cross-domain duplicate content. There is not a direct penalty for duplicate content. The issue is that when Google sees pages (wherever they may be) that appear to be the same, it will choose which one to index, omitting the others. So as Andy says, when pages are being evaluated for duplicate content, it is best to be aware of very similar pages so you can take steps to distinguish them, if you want them each to rank.
Technical Support | | Linda-Vassily0 -
Changed to HTTPS: Do I need to update Moz?
Hey Thomas! If the re-auth does not work this is likely a token expiration which needs to be revoked from the Google side: While logged into your Google Analytics account, click on this link and revoke Moz https://accounts.google.com/issuedauthsubtokens Then disconnect and re-connect your profile in Moz Do not use "re-auth" as it will not work when revoking tokens. Let me know if this helps!
Technical Support | | DavidLee0 -
Delete
I jumped out to the SERPs and looked at the cached version. If you get out there before google recaches you can read it. If you are too late to see it, the question was about... If you get a new client with a problem website, when do you tell the client that he needs a new website instead of doing SEO on the existing website.
Technical Support | | EGOL0 -
Can i Have multiple Users on Moz. I want to give access to someone.
Chris Young, Senior Director of Product, updated the feature request and it seems that it should be released within this month: https://seomoz.zendesk.com/entries/20199538-is-there-a-way-i-could-add-another-user-to-access-my-pro-account
Technical Support | | tretanto1 -
Is there a report that will show Keyword Rank History for the life of an active campaign?
Certainly! You can request a CSV containing all of your ranking data from the dawn of your campaign by hitting the 'Email Rankings History CSV' button with the 'Keyword Rankings' section of your campaign :).
Technical Support | | JordanRailsback1 -
Why can I not crawl this site
Hi there! We cannot resolve this page nor can my browser: The server at new.kbc.be can't be found, because the DNS lookup failed. DNS is the network service that translates a website's name to its Internet address. This error is most often caused by having no connection to the Internet or a misconfigured network. It can also be caused by an unresponsive DNS server or a firewall preventing Google Chrome from accessing the network. Hope this helps!
Technical Support | | jameskais0 -
I have removed a subdomain from my main domain. We have stopped the subdomain completely. However the crawl still shows the error for that sub-domain. How to remove the same from crawl reports.
Patrick's answer gives you a great check list. I'd only add that you within Moz Analytics you can customize the crawler to only report on a certain portion of the site if problems still arise in displaying your data. Still, by using 301 redirection from the old subdomain to new location, cleaning up any old referencing links, and blocking further indexation you should see the errors disappear. Cheers!
Technical Support | | RyanPurkey0 -
I have the same domain name that branches out to 4 different locations on my campaigns. Can I combine all 4 of these campaigns into one campaign?
Hi John! I'm afraid there isn't a way to "merge" campaigns together. Your campaigns are each tracking specific sub-folders and different competitors. You could use the New Orleans campaign as the primary since this is tracking all pages for the domain, then choose the top 3 competitors you want to track and add keywords (if there is room) from the other campaigns to track. Hope this helps
Technical Support | | DavidLee0 -
Credit Card Payment Cancel
Hi Serkan! I just responded to your email about this request as well. Please check your email and respond to that if you have any questions. Thank you! Kevin
Technical Support | | kevin.loesken0 -
My trial version has expired and I didn't cancel the account. Need urgent refound!
Thanks a lot, Dirk =)! I followed your suggestion and contacted them from that way. Thanks for answering!!
Technical Support | | Viole550 -
Can I share read-only report with team members?
Howdy there! Right now we only offer single seat logins for Moz. For the PDF reports you will have to download the report and send it along if you wish to share it. There is no protection on them so share away!
Technical Support | | jameskais0