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Hi Kevin, This is Michael on the Moz Help Team! Sorry to hear about the trouble you're having adding a campaign. I had a look at your account and I was able to add a "Moz Test" campaign without any issue - you can delete it once you confirm that it exists in your account. It's hard to say exactly what is going on here but it COULD be browser related. Our tools are optimized for Firefox and Google Chrome so you'll want to be sure that you're using one of those 2 browsers. In addition, certain add-ons and browser extensions can cause performance issues in Firefox & Chrome, so disabling them while you try to add another campaign might be necessary. Go ahead and give it another shot and let me know if this helped by responding in this Q&A thread or by writing in to the Moz help team at https://moz.com/help/contact - I hope this helps! Michael

- many products no longer exist and visitor redirected (404) to a same not found page. Rather than a 404 page give a 410, this tells search engines that page is gone and its never coming back rather than just not found, will help remove the pages from Google as well. Google's pretty cleaver and Moz doesn't always get it right with duplicate content and canonical if you feel a lot of the pages are justified or serve the user as they are (e.g. telling them the page no longer exists) then it will be fine. In the large scheme of things the duplicate pages are not going to do you harm but its worth keeping an eye on it and doing your best to avoid them if possible using the canonical tag etc. but if you have done all you can i wouldn't loose any sleep. Lastly You can try Screaming Frog to help you find duplicate content if you want another look from a different tool. Hope some of that helps. Good luck!

Hey Seb, Would you mind sharing what sections seem to have some missing data? I'd be happy to investigate this for you! If you don't want to share anything on the Q&A I'd be happy to open a support ticket for you, speak soon.

Hi Massimo We won't be able to migrate data between accounts which is a platform limitation. Let me check with the product team if they plan on having testers. Will get back to you about this!

Hi jfolpf, I'm afraid we don't support account deletion right now. However, you are welcome to change or remove any information in your Moz profile. We can swap out card details at our end, and once all this is done we can also ban your account to deactivate it. Please write into help@moz.com to get this ball rolling. Cheers! Jo

Thank you very much, Abe.

Hey Oscar! It seems this item slipped through the cracks of Q&A so my help may not be entirely useful now, however were you able to get this sorted. It looks like your campaigns and reports are running correctly again but if this is not the case just let me know and I'd be happy to assist further.

I also want my charge refunded please. I only wanted a free trial and was auto charged.

Hello All, Moz HQ reporting in! This is James from the Help Team and we are in fact waking the engineers to get a resolution for you ASAP! We are sincerely bummed that you are all having these issues, and we'll keep you posted with as much information as possible. Right now we are looking into what we believe to be the cause and will hopefully have an update shortly. At this time we thank you for your patience and apologize for any issues this may be causing for you or your clients.

Hi there! Pixelbypixel is correct - email us at help@moz.com and we can get this sorted out for you.

Thanks Erin-That helps, for the time being. We hope it's something you can bring up with the Product Team. Ctrl+F for now!

Hi Erin ok ill email my account, the 2x projects it applies too but cant send any other info because not relevant, all it is is the button is not highlighting so i cant press it! Thanks Dan

Hello! I'm afraid in Moz Analytics we can only show a smaller timeframe at once and the best way to maintain historical data is to setup custom reports, which will automatically generate and store a PDF copy under the custom reports section. You can do this for any module you want to track and there is no limit to how many reports you can create. Hope this helps and I apologize for any inconvenience.

The answer to life the universe and everything

Great. Thanks Sean. I wasn't sure. Will send an email to help@moz.com

Hi Jen! Yes, this thing IS on. Have a great day!

That is a great question! When you cancel, from here: https://moz.com/subscriptions , we archive your data automatically. This means that you can come back at any time a re-active those campaigns right where you left off This is the way we "pause" the membership for you. We hope to see you back soon!

Hi Tiffany! What you can do is also navigate to moz.com/billing and click on the cancel free trial button shown here: https://www.evernote.com/shard/s269/sh/bd036449-f8e5-4e25-ab09-d60a68dce057/291d2dbfaeea303ef45bc31945e6030d Hope this helps!

Hello! Sorry to hear your reports didn't get sent out. I took a look at your reports and it appears they are all set to export monthly but for weekly data. What you will need to do is re-add your modules for each report but must set the timeframe first, then add the modules and design the report. You will be able to export a monthly report right away for the campaigns that have October data and next month they will be automatically sent. Here is where you will need to set the timeframe first: https://www.evernote.com/shard/s269/sh/1a97476c-0232-4c38-90f5-96dff9e7b9c0/85829df3a9e9b010c238c5b7332fc837 Let me know if this helps!

Lindsay is correct. You can technically download them as many times as you want. Our digital rights for them only extend to one downloaded copy, but we're pretty generous / don't really care for those sharing around their office. We do ask that you don't put them out publicly, do public showings, or charge others for them. Thanks!