Latest Questions
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Moz Campaign Not Updates
Yeh, I checked that and it said no issues hence why I asked here.
Technical Support | | TheWebMastercom1 -
"Branded Reports" not branded email
Sean, #1 The problem is not with the branded "Report" #2 The problem is not with my image .jpp #3 I am able to upload my logo just fine and it appears on the branded report #4 When I select "Schedule Report Generation" Automatically generate this report: and it sends it to my customer your MOZ logo is at the TOP OF THE EMAIL. The Email itself with the branded report attached has the MOZ logo. So why would I want my report to have MY LOGO when the email has YOUR LOGO?
Technical Support | | GEWEB1 -
How do I remove a campaign?
You can also archive the campaign, it wont add up to your campaign and if the client ever comes back or you want to review something its still there for you. Glad you found it though
Technical Support | | GPainter0 -
Exporting data
There was another thread created just three hours ago on the same thing - http://moz.com/community/q/how-to-export-data You can also try the search feature. But it depends on what you want to export, I'd recommend looking in the above thread. You could be able to do it all via the custom report section if you don't mind pdfs.
Technical Support | | GPainter0 -
FREE Trial Upgrade
Strange, it's probably a bug in their subscription system. The free trial is free, they don't charge for it. I'm not sure if support is working during the weekend, so probably you will need to wait till Monday for a reply. I just checked in my account - upgrading once you have a paid subscription is pretty straightforward, and the calculation of the remaining credit for the current subscription / amount to be paid for the new plan seems correct. Rgds Dirk
Technical Support | | DirkC1 -
Is there anyway to see historic data?
Hi, On the keyword ranking page in your campaign there's a button on the right hand side, just above the graph that you can use to send yourself an email with all the historic ranking data in .csv format. It includes ranking data for you and any competitors that you've set up on all of the search engines you set up in your campaign. For some of my campaigns, this goes back years! Was there other historic search data you were trying to get?
Technical Support | | DougRoberts0 -
February Monthly Reports
They're generally updated on Thursday's so you should see it available on the 5th. What you can do in your Analytics though is click on the link "About Your Data" in the top right corner and get the dates and information for your account. Cheers!
Technical Support | | RyanPurkey0 -
Moz free account
course...maybe the real question is - why would you want to detune to free??
Technical Support | | JVRudnick0 -
How do i pull a report for a particular time frame
Hi Mark! I'm afraid we can only generate and store reports for daily/weekly/monthly timeframes. Our product managers are looking for feedback on timeframe features. I strongly recommend submitting your feedback and suggestions in this discussion which will help with prioritization: https://seomoz.zendesk.com/entries/27482543-Moz-Analytics-Weekly-Monthly-Quarterly-Annual-Reporting-PDF-Email Hope this helps!
Technical Support | | DavidLee0 -
Invoices
Click on your profile picture (right upper corner) - Select Billing&Subscription - then Billing Information -> your invoices are listed here.
Technical Support | | DirkC0 -
My trial just expired and I had forgotten to cancel. And $99 debited from my account.
Hi There, Just wanted to jump in and say that the refund has been provided so you should be all set. We have emailed you directly so if you have any questions please feel free to follow up there. Have a wonderful day and thanks for trying out Moz!
Technical Support | | Sean_Peerenboom0 -
Why is Moz Crawl Diagnostics labelling pages as duplicate when they appear to be different?
I think that it is a good possibility. I wouldn't put Canonical tags on the product page however. The product page isn't the same as the category page, the html coding is just very similar between the two.
Technical Support | | MonicaOConnor0 -
I plan to have multiple sites/compaigns. My Question: Is there a way to set up a limited account that one client would be able to view just their campaign?
At this time, Moz does not provide access from multiple users to a single account. It is on the product roadmap and a very popular requested feature, but we haven't seen it added to the service as of yet. Currently, you'd need to email separate reports to your clients. Source: https://seomoz.zendesk.com/entries/20199538-is-there-a-way-i-could-add-another-user-to-access-my-pro-account
Technical Support | | Ray-pp0 -
Invoice
Dean is correct! As long as you are logged in simply head over to moz.com/billing and you'll find all of your historical invoices as well!
Technical Support | | jameskais0 -
Number of pages crawled = 1; Why?
I sent it again via my email instead of our Help Desk. I am trying to not paste the content here as it has screen shots of your campaign.
Technical Support | | jameskais0 -
I am unable to access my campaigns. Is anyone else having trouble connecting to http://analytics.moz.com/?
Hi Christophe! I am not able to find any issues with your account that would result in a page not found error. Are you able to access the site from a mobile browser/connection? http://analytics.moz.com/pro/home
Technical Support | | DavidLee0 -
Keeping getting the same results for "link opportunities"
Hi There, Thanks for writing us and I hope this message finds you well. Unfortunately, our link opportunities section is dependent upon Mozscape which updates about every four weeks. Depending on when the changes were made they may not be reflected until the update following this one but fingers crossed it will be included soon. The next update is on 1/8/2015 so with a little bit of New Years magic hopefully you will see the changes reflected there. Sorry I could not bring better tidings, but I am optimistic we may yet see a brighter tomorrow. If you have any other questions or just some general conundrums please let me know. Have a spectacular day!
Technical Support | | Sean_Peerenboom0