Latest Questions
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Is is possible to revert reporting to a past crawl date?
Hey there! Tawny from Moz's Help Team here! Unfortunately, there's no way to go back and view the previous week's Site Crawl data. If you need to see each week's data after the fact, it would be a good idea to set up a Custom Report with Site Crawl modules and set it up to run weekly. That way you'll get a report each week sent to you that includes your Site Crawl data, and you'll be able to keep those reports as a historical record of previous week's data. I hope that helps! If you've still got any questions, feel free to shoot us a note at help@moz.com and we'll do our best to help you out.
Technical Support | | tawnycase1 -
I have subscribed for 1 month free Moz trial account. i need to delete my account permanently
Hey there! Tawny from Moz's Help Team here! If you need to delete your account, please write in to us at help@moz.com and we'll help you out. Thanks!
Technical Support | | tawnycase0 -
Why are NONE of my keywords fluctuating in ranking?
Hi there! Thanks so much for the question! I took a look at your campaign which is currently tracking 77 keywords and I see there has been some fluctuation in the rankings- I'm wondering if I'm looking at the correct campaign? Would you mind sending a quick email over to help@moz.com with the campaign name you're working with? That way we can take a look and do some digging to see what's going on. Looking forward to hearing back!
Technical Support | | meghanpahinui0 -
Keyword Ranking Report shows 3 duplicates for each keyword
Sorry for any confusion! When you download your historical rankings CSV, the spreadsheet reflects the rankings that were collected during the timeframe set by the Rankings tab in your campaign. You can adjust that timeframe in the upper right corner of the Rankings tab. If you have multiple weeks selected, we will provide your rankings for each individual week, which is why you may see duplicates. You can filter your rankings CSV by the date columns if you want to isolate one specific weekly set!
Technical Support | | moz_support0 -
My site crawl has been in progress since last week
Hey there! Tawny from Moz's Help Team here! Site Crawl results can take up to a week or more to fully populate, depending on a lot of factors, like how large the site is, how many pages we're crawling, and what kinds of errors and Site Crawl issues our crawler is encountering along the way. It looks like you've got a whole bunch of Campaigns set up, so I wasn't sure which to check on, but I would be willing to bet that it's the size of the crawl itself that's slowing things down. Sorry I can't be much more help here — if you shoot us a note over at help@moz.com with the details of which Campaign you're talking about, we might be able to troubleshoot further. Cheers!
Technical Support | | tawnycase0 -
Is the Moz site behind for this week
Thanks, that part we know. We have already passed the day we get our updates
Technical Support | | baseballbargains0 -
How to fix Moz assigning the wrong keyword to a page
Hi Samantha, Thank you for taking time to answer. As SEMrush, Ahrefs and other keyword tools are all associating the right keyword to the intended page, as well as per my Google reports, it remains baffling. I have a page with the exact URL of "google-structured-data-update", so it would be great if Moz could associate my Google Algorithm Updates page with the correct keyword association. Maybe 6 months ago we had the wrong canonical tag - just maybe. If so, is there a way to "reset" Moz's data? Hopefully, you are right and someone in the Moz community can weigh in on what is happening. Thank you.
Technical Support | | jessential0 -
Site down: "high CPU usage is due to the large traffic generated from Moz
I received a Moz prompt to check out if this question was answered yet. Any chance that you have had a response from your development team? The client's site is still archived. I am looking forward (dare I hope?) to those awesome reports coming again soon.
Technical Support | | jessential0 -
How do i cancel the free trial?
If the cancel link was hidden, just view source of "My Subscription" Page and then search (ctrl+f) "cancel". Next click in the link like "https://moz.com/auth/account/xxx?redirect=/subscriptions/cancel/xxx" and done.
Technical Support | | adam_rg0 -
Meta Refresh Issues
Hey there! Tawny from Moz's Help Team here! A meta refresh is caused by some meta tag elements in your site's source code. You can read up on meta refreshes over here: https://en.wikipedia.org/wiki/Meta_refresh#Examples There are even some handy examples of what the code might look like! It also looks like Donna Duncan has beat me to the punch here — that's excellent insight into how you might go about fixing the issue! I hope that helps, but if you still have questions, feel free to reach out to us at help@moz.com and we'll do our best to answer them all.
Technical Support | | tawnycase0 -
I charged before My trial period ends.
Hey there! It looks like someone has already helped you out here — the only invoice I see on your account has already been refunded. It typically takes a few business days to see the funds returned to your account, so keep an eye out! If you still have questions, feel free to reach out to us at help@moz.com and we'll do our best to sort everything out.
Technical Support | | tawnycase0 -
Account cancelled
Hi there! Great question! You are correct that you will have access to your Moz Pro account until the end of your billing cycle (October 5th). Once your billing cycle ends, we will not charge your card and your access will end. I hope this answers your question! If you need anything else or if you'd like us to look into your account further, feel free to send an email on over to help@moz.com and we'll be happy to take a look! Thanks so much for trying Moz Pro and we hope to see you back one day!
Technical Support | | meghanpahinui0 -
¿How do I cancel my MozPro subscription?
I have already cancelled my account but I can access until 5th October. Will they charge my card? I cancelled everything and I don't wanna pay for it. Thank you so much!
Technical Support | | alejandrarr_0 -
Our client changed their domain name. Can we replace without losing the data for the old domain in MOZ ? We are at our campaign limit would the old domain count as a campaign?
Hey there! Tawny from Moz's Help Team here. Unfortunately, there's no way to change the URL a campaign is tracking once the campaign is started. If you need to track a new domain, you'll need to archive or delete a campaign to make room for the new one. I hope that helps! If you still have questions, feel free to write in to us at help@moz.com and we'll do our best to help with any and all issues you might run into.
Technical Support | | tawnycase1 -
Which URL should I add at general settings?
Hi Jack, If you pick a subfolder to track for your campaign, we will be limited to only crawling pages that exist in that specific subfolder. For better results, you may try entering the root domain. We will crawl any links on your site that we can find, and if you need to look a particular subfolder you can always filter the data. I hope that helps!
Technical Support | | moz_support0 -
Is it normal to see a ranking drop on some keywords of -14 , -21 etc. etc.
Hey Ryan Yes, keywords ranking do drop in quantity. Always do checks to update your keywords. Personally, I do a monthly to quarterly check on these keywords to update on my site. You can have a look at my site https://www.corsivalab.com I feel you should put a focus on your content too. Make use of Moz Resources as they provide very good insights and sharings for starters. Quoting from Moz Resources 'At the heart of Link Building Campaign is the **asset **that would be used to attract and earn links, often known as "**HOOK" **that makes people care about what is offered and will entice them into linking to you. Also remember to backlink to active sites relevant to your content so that Google will not penalize you. Above are some insights for you to start on. Hope it will help! Cheers!
Technical Support | | Corsiva0 -
When creating new users, they are not receiving an email to set up. Does anyone know if this is a fault or can advise me?
Sorry for the trouble! Sometimes new account emails can get sorted into spam folders in your email program, so you may want the users to check there. If you're still unable to find the account setup emails, feel free to regenerate them by attempting the sign up again, or reach out to us at help@moz.com with the specific account emails and we can take a look. Thanks!
Technical Support | | moz_support0