Welcome to the Q&A Forum

Eccountant is Online Invoicing Software for small businesses. Create and send invoices and estimates, track time and expenses and accept online payments.

Unlike 3XX (301, 302 etc) or 4XX (404 etc) errors, 5XX errors are actually highly variable and relate to server errors. A page can give a 5XX error one second and then in a few seconds, return a full page instead. If you encounter high volumes of 'false-positive' 5XX or 0 (time out) errors, it's usually a sign that at a certain time your server is under strain and Moz is crawling it a bit too quickly (thus resulting in false positive 5XX errors) This could be if Moz decides to crawl your sit too quickly at peak operating time, or if Moz crawls your site when it's running something like a cron job (assuming that the job is handled by the same server which is handling your web requests). There can be many other reasons for 5XX false positives, but this is the most common You can delay Moz's crawl bot (rogerbot) from crawling your site too frequently: https://moz.com/help/moz-procedures/crawlers/rogerbot See if that helps. Keep in mind the change won't be instant, it may take a few weeks for it to be processed effectively. We had to do this recently for a client's site which was bound to a ridiculously weak hosting environ Hope that helps!

Hi there! It's difficult to answer this question without know how your campaigns are currently set up and the exact domain of the new sites areas. Generally speaking, if you're tracking a domain in a campaign and are not restricting the crawl to a specific subdomain or subfolder, we will crawl all pages accessible on that site as long as we can find links to those pages. If you're having the domain redirect to an entirely new domain, that may cause more complications as the new site could be seen as out of scope. If you want us to take a closer look at the situation and your existing campaigns, please reach out to us at help@moz.com.

Hey there! Sorry for any confusion. There are a few possible reasons for this. We would recommend reaching out to us at help@moz.com with your account details so that we can check on your billing status in a non-public forum. Thanks!

Thanks Vijay! Also something to note though is that for us to update any 301 link, we would need to re-discover the old pages to be able to follow and update the metrics. This is not likely common for sites with lower authority since old links are not continuously shared on new pages/articles/blogs. Link Explorer works solely through link discovery and crawling. For every link we index/crawl, these links are not guaranteed to be re-crawled. Eli

Hi there, Sam from Moz's Help Team here! Could you please send an email over to help@moz.com, using the email address you used to register? Looking forward to helping further!

hey!  Can you send an email to help@moz.com with this request? thanks!

This site can’t be reached moz.com is currently unreachable. ERR_SSL_VERSION_INTERFERENCE

Thank you, Jo!

Hey, Thanks for reaching out to us! Unfortunately your screenshot/attachment is not showing up here. Would you be able to contact us at help@moz.com so that we can look into this issue. Thanks, Eli

Hey there Amanda, Sorry for any confusion! We're definitely happy to take a look at the rankings results in our tools. I'm not super clear where you're looking at the ranking - is it in a Campaign, Rank Tracker, or in Keyword Explorer? I might recommend reaching out to us at help@moz.com with the specifics of the keyword, URL, and campaign so that we can check for you. Generally speaking, you may see different results between live SERP pages and our results because we use anonymized methods to pull rank data and approximate what a national searcher may see. If you use your own browser to check, things like search history and location can impact the result. Thanks! We look forward to hearing from you!

Hey there! can you send an email to help@moz.com with your account credentials?  We will help you out. thanks!

Hey there! Thanks for reaching out to us! Do you have Campaign set up for these specific sections of your site? If so, feel free to reach out to help@moz.com so that we can take a closer look Looking forward to hearing from you, Eli

Hi there! Sam from Moz's Help Team here - thanks so much for reaching out! Could you please pop a message over to help@moz.com regarding this - we'll be happy to help! Looking forward to hearing from you!

Perfect thank you!

Ok first you need to check your source code, probably you already did it, if so just ignore this step if not please check your source code using the dev tool of chrome,  the thing is you need to check the HTML of your site. Title and Meta Description Tags. Update your Yoast Plugin based on your comments the source of the problem start with Yoast which honestly is not perfect and it had several issues and bugs recently. Deactive Yoast, Go to your dashboard and deactivate the plugin. Then you need to insert the Title and Meta Descriptions (manually) the tags that you want to insert on a single page and then run a test using the On-page Graderon this way you can determinate if the problem is Yoast or Moz. If you're still having trouble I will suggest you write to Moz support team  help@moz.com

Hi There, I hope your problem was solved, I have seen many such instances where Moz support has acted diligently and helped get the refund. If you have got the refund, you should mark this as solved to help others. Best Regards, VJ

Hi Nahuel! Kristina from Moz's Help Team here. To change the owner of a particular account, you would need to login under the account holder's email address as the username, then navigate to https://moz.com/users/auth to change the email address on file. Similarly, to change the credit card on file, you'd need to login and head to https://moz.com/billing and click the "Replace" button next to the current card on file. If you need to reset the password associated with the account in order to get logged in, you can do that here: https://moz.com/lost-password. If you need further assistance with getting logged into the account, please email help@moz.com as we'll need to verify more information from you in order to assist. Thanks so much! -Kristina

It is highly unprofessional that we can't find a way for clients to be able to manage their own campaign and not see our others, on our account.  Surely there is a way by now?

Thank you so much for your kind words! It really means a lot and it motivates us to continue to strive to a much higher level for our customers All the best, Eli