Latest Questions
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Can I list my campaigns in alpha order?
I'm headed to the feature request also to add this request. This would be very helpful for the future. Thanks for providing the link Chiaryn!
Technical Support | | EEE30 -
Back to Pro in New Moz Analytics Accounts?
Switching to Pro is only available for those accounts that were created in Pro. For the new accounts, there's not a way to go back to Pro. If you care to share (either here or in a PM) your preference for Pro and what we can do to make Moz Analytics better, I'd love to hear it and will pass along to the appropriate people here at Moz.
Technical Support | | KeriMorgret0 -
How can I go back to moz pro?
If so many people are having difficulty finding the Pro area, why not make it so it is more easily accessed, design-wise? It "may not be around forever" - but it IS still around and making it hidden or harder to find is not very user friendly.
Technical Support | | PlasticCards1 -
How to find first set of Moz rankings?
Peter, That's in analytics, right? Will it have all the data from the pro account sync with it or will it only have the historical rankings record from when we started using analytics? Ruben
Technical Support | | KempRugeLawGroup0 -
Can I create different login accounts to access different campaigns?
Right now we're looking at early next year. As you might imagine, there is a ton of testing to do when we go from one login=one account to many logins = one account.
Technical Support | | KeriMorgret0 -
Mox connected to Google analytics account, but no data visible?
Hi Jeanette! If you just added your GA profile into your campaign, it will take up to 24 hours for daily traffic to appear and a week to show weekly data (default) If you go into Search > Traffic from Search and toggle the timeframe to daily you will see data appear. Hope this helps!
Technical Support | | DavidLee0 -
Where are my October Monthly Reports?
Hi! These are delayed, but they should be done in the next few hours. We have a status update at http://health.moz.com/ regarding this, and really apologize for the delay.
Technical Support | | KeriMorgret0 -
I have a 404 status codesin my Moz report but the page can be accessed. I don't understand what does it mean.
Hi Catherine, I looked at your page and it looks like some of your links were called but was not included in your server as well as some other issues. Looks like its getting a 404 from your app cache, sometimes too many errors on a page can come back with 404 errors and still load. Some of the 404's that were listed is: /includes/js/jplugins/jquery.test.js also returns 404 ( did not add to server) /includes/img/menu_blog.png is giving a 404 ( did not add image to server) If you bring up your site in chrome you can right click - inspect elements - refresh - go to network tab. The links with errors will show up in red.
Technical Support | | StefPachall0 -
Deleting a site
If you delete or archive, then you do free up another space for an active campaign.
Technical Support | | KeriMorgret1 -
503 error on Moz
I don't have a ready answer for that. If you could email us at help@moz.com and let us know what browser you're using, and any type of pattern of being logged out, that would be really helpful. Thanks!
Technical Support | | KeriMorgret0 -
Finding the old reports and running new ones
Hi Niamh, Thanks for writing in and the update. I'm really glad you were able to figure this out Let us know if there's anything else and have a great day! Best, Sam Moz Helpster
Technical Support | | SamWeber0 -
Moz Email Subscriptions
Hi, You can subscribe to the Moz Top 10 here: http://moz.com/moztop10 if that is what you mean? Peter
Technical Support | | crackingmedia0 -
Problems staying logged in (again)
Keri, I am still having the same issues in the weirdest ways. IE: I go to Q&A (logged in), click on a question to post an answer, BAM, logged out. IE2: Logged in in Moz, go to OSE, BAM, logged out, return to moz, logged out too. I already signed off and back on, still no luck. Thanks for the help!
Technical Support | | FedeEinhorn1 -
Creating Multiple Moz Accounts
Hi Michael, please email the Help Team about this. Thanks! Christy
Technical Support | | Christy-Correll0 -
Analytics loading to slow
Hey VWNatalie, I am really sorry that you are running into this issue. Unfortunately, I don't have an easy way to troubleshoot this in chat, so I would recommend sending us a screencast of the issue to help@moz.com. That way we can have our engineers investigate the issue further. It would also be great if you can include your computer and OS type along with the versions on the browsers you are using so we can test the issue in the same environment. I look forward to hearing from you there soon. Chiaryn
Technical Support | | ChiarynMiranda0 -
Moz Analytics bugs
If you can submit a ticket now from that URL with your actual question, that would be great. I'll look for it and make sure it comes through. Thanks!
Technical Support | | KeriMorgret0 -
No traffic data showing in account
Hi there, I am experiencing the same - connected my GA but seems like there is no data appearing at all. Kindly advise. Thanks! Jane
Technical Support | | IH_Digital0 -
How do I change back to a free membership?
I'm really sorry that you had a rough time reaching us over chat! The launch of Moz Analytics has increased our average reply time from a few hours to a day, and in some cases that's meant we haven't had as much time to provide live chat. If someone requests a call over email, we'll try to offer an answer in the reply email, but then also offer to schedule a call so you get service the way you want it. Unfortunately, hiring enough people to provide good phone support for every customer is expensive and makes scaling our product to a lot of people very difficult. We needed to limit phone support to billing-related issues in order to provide faster service to everyone, not just those who called in. We should have clear messaging about our phone number on invoices and in the billing area of an account. I'll investigate and make sure it's still there! Again, I'm sorry for the hassle. Thank you for letting us know and let me know if you have any other questions.
Technical Support | | AaronWheeler0 -
Unable to Access my Unfinished Campaign
Hi Elsa, Thanks for writing in! It looks like you did have a draft campaign set up in Pro a while back that Analytics is checking against which is why you're running into this error. It looks like you worked around it by creating a campaign with a different name, but Analytics definitely shouldn't be referring to Pro for this data. I'm going to create a ticket with you as the requestor and forward this along to our Developers for you. This way we can get the issue logged, repaired and I can let you know when its deployed. Thanks for reporting and let us know if there's anything else you need! Best, Sam Moz Helpster
Technical Support | | SamWeber0 -
Is Moz creating a Bunker-Mentality with its Customers?
I wanted to let everyone know that we just launched http://health.moz.com/. This lists the current trending issues at Moz, any information we have about a fix or ETA for a fix, and a direct link to the page to submit a ticket to the help desk. This is not hosted on Moz servers, so even if Moz itself is down, you'll be able to go here and see what's up.
Technical Support | | KeriMorgret4