Latest Questions
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Campaign lost connection to Google analytic's
This is an issue there fixing you can keep track of known problems here http://health.moz.com/ if you have futher issues you can also email help@moz.com Yep this has already been posted. But you can read the post here. http://moz.com/community/q/google-analytics-keeps-poping-up-that-i-need-to-re-authorize#reply_205099
Technical Support | | CustomButtonCo.com0 -
Why Isn't My Analytics Report Downloading?
Hi! We were having issues with this earlier, but it should be fixed now. Sorry about any inconveniences! Let us know if you're having any more problems.
Technical Support | | EricaMcGillivray0 -
Why even after having premium account we are not able to add more than 30 sites?
Hi Joel, Thanks! However issue is still not fixed, we are unable to add more campaigns and its hampering our report work. Kindly let us know about the progress and when it can be fixed. -Shaun
Technical Support | | ShaunPhilips0 -
Reactivating an archived account not working
I'm having trouble with this as well but the 'ticket' link in the previous comment doesn't work. Not sure best way to get in touch but I'm trying to reactivate an archived campaign and it says I need to upgrade my account. I currently have 4 active campaigns so I should have room for 1 more. Thanks.
Technical Support | | trixiekix0 -
Adding 2nd billing email address not working
Actually there has been some issues with this, Keri is right tho Davinia we will need you to submit a ticket to help@moz.com to get this taken care of. I will keep my eye out for it! Steffany
Technical Support | | StefPachall0 -
Can't add "Custom links" in my Moz Profile
Thanks, Keri. I was able to get it to save. It seems there are limitations in place with special characters and length of characters allowed within the "Title" field, and the "URL" field may be limited to the root domain only. At least that's what we deciphered from our tests. I will email help@moz.com for confirmations/clarifications.
Technical Support | | Websnare-SEO0 -
Once The Trial Is Over
To clarify a couple of those points for you: If you have earned over 500 points on your account over any time period, you are eligible for full access to Q&A to respond and ask questions. Accounts are reviewed for this access on an account-by-account basis. You keep your ID/username no matter what level of account you have (free, pro etc.) As all accounts are subject to a review, if you have concerns or questions about this it is well worth getting in touch with someone at the Moz team, they're incredibly helpful and will be able to let you know what your options are.
Technical Support | | TomRayner0 -
I don't see all my campaigns
S_Curtis is correct in that if you created a campaign in Pro, you'll be able to see it in Pro and Moz Analytics. If you created the campaign in Moz Analytics, you'll only be able to see it in Moz Analytics.
Technical Support | | KeriMorgret0 -
I'm Not Being Charged Unless I Stay After the 30 day Free Trial
you won´t be charged until that date... moz will also send you a reminder that they will charge you on xx ... so you can decide to close your account or to keep it... very comfortable...
Technical Support | | dotfly0 -
I'm tired of logging in to MOZ
Hi Sherwood, We haven't had any recent reports of this behaviour. Have you tried logging out, then clearing you cache beyond your cookies before logging back in? Please also check you're not booking Moz cookies. If you're still having trouble please send details of your OS, browser version, and screenshots/screencasts of this behaviour, if you're able to capture it, to help@moz.com Thanks! Jo
Technical Support | | jocameron3 -
Answered
Here's one example -- http://www.statefarm.com/agent/US/CA/Pleasanton/name omitted-7X4H03GS000 . The Domain Authority is 93 for this agent page and page authority is 44. I checked a couple of other sites that use subdomains. One site used a www domain address and redirected that local branch/affiliate to the subdomain. In this case, local control was a requirement. See http://www.ameravant.com/article/3398-subdomains-and-seo-pros-and-cons-of-subdomains-vs-subdirectories for a good article on pros and cons of subdomains. Hope this is helpful.
Technical Support | | alankoen1230 -
No New Keyword Ranking Reports
Hi Maggie, This is known issue, as reported today at Moz Health, that our engineers are working to resolve. In the meantime, please send a note to help@moz.com so they can look into your specific account. Thanks for your patience! Kind Wishes, Christy
Technical Support | | Christy-Correll0 -
The Moz website is acting all freaky...
Logging out, clearing my cache, and logging back in seems to have fixed it.
Technical Support | | GregB1230 -
"Our connection to your Google Analytics account was lost" keeps occurring
Hey Thomas, You can definitely remove a connection to GA by selecting the Disconnect button from the settings page but I'm afraid we don't have a way to know which account is connected by a user or an admin login. I'm really sorry for the inconvenience that causes. Chiaryn
Technical Support | | ChiarynMiranda0 -
Why are my Custom Reports not auto emailing?
Hi Thomas, I'm excited to hear you're diving into the custom reports. The emails will send based on when you set up your report. Did you set it to daily or weekly, and when did you originally set it up? I'm curious if it just hasn't gone out yet. Thanks! Jen
Technical Support | | jennita0