Latest Questions
Have an SEO question? Search our Q&A forum for an answer; if not found, use your Moz Pro subscription to ask our incredible community of SEOs for help!
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How to cancel a campaign
From your Campaign Dashboard, go to Manage Campaigns. You can archive or delete campaigns from there.
Technical Support | | KeriMorgret0 -
Reports?
Hi, If you are having issues seeing some of your reports, please submit a ticket to us at help@moz.com. That way we can take a look at your account and see what's going on with it. Cheers, Steffany
Technical Support | | StefPachall0 -
Tracking more competitors with Moz Pro
The feature request link is broken. Has there been any update in 4 years?
Technical Support | | Makeshark1 -
Why has my Google Analytics dropped completely from the results on this weeks crawl?
Hi Dave! There can be a delay to import traffic data from Google. The crawl diagnostics notification is only for the diagnostics and not traffic data but most campaigns fall on the same schedule if the profile was connected on the same day the campaign was created. Sometimes these issues are difficult to troubleshoot through the Q&A forum. If anything else comes up with your campaigns please email us at help@moz.com with your account details so we can investigate Glad it's currently working for you
Technical Support | | DavidLee0 -
How can I easily give access to a freelancer?
Right now, there is not a way to have multiple users to the same Moz account, though that is in development. One thing you could do is ask the freelancer what reports they would like to see, then run those reports, download them, and email them. They could also take a free trial and be able to set up a campaign for your site and see most of the same data (they just won't have historical data).
Technical Support | | KeriMorgret0 -
Received emails about new ranking, crawl and on page reports, but nothing new shows.
Hi, Can you send this to help@moz.com? We will need to look into your account and see if there was a issue while pulling your data. Thanks, Steffany
Technical Support | | StefPachall0 -
Moz Company & Personal Account Conflict
Hi Blenny, Currently there is no way to associate/merge/split Moz accounts. Generally, a feature request like this ( since we don't support it currently ) should be sent through our Feature Request Forum ( http://seomoz.zendesk.com/forums/293194-seomoz-pro-feature-requests ). This allows us to see what folks want to see & how popular those features would be. You can submit ideas & vote for other features you'd like to see. Both of which help our product team in deciding what to build next. My suggestion is to try and keep your community activity within your personal community account and work related activities ( campaigns, reporting, etc ) in the work account. That way your reputation stays with you regardless of what happens with work accounts. I know this doesn't help with stuff you've already posted, but would be a good place to start. I hope you have a great day, ..jeff;
Technical Support | | Moz.HelpTeam0 -
Cannot create campaign because Moz doesn't recognize my URL
Hi Alice You may need to check with your hosting provider to see if they might be blocking us for the springcoin domain. Make sure the following IP range is not blocked: 208.184.81.0-24
Technical Support | | DavidLee0 -
Finding most active hours on followers on Twitter
Hi Peter! This metric is located under the analyze followers tab. Are you not able to access this feature?
Technical Support | | DavidLee0 -
Historical Data in MOZ
Is this available now, 4 years later. I need at least 1-2 years data going back in order to create certain reports. We do not have all reports going back on file tbh, but we need that capability. Do any of your plans offer this at this point? I want to be able to compare 6-12 months of performance to the previous 6-12 months.
Technical Support | | TheSymmetran0 -
My Whole Moz Account Went Missing - Started From Scratch But Not Working Again
Hi Gareth, So sorry for the trouble you're having! Can you submit this issue at help@moz.com so we can look into this further? We will need the email for your account to look into it. Thanks, Steffany
Technical Support | | StefPachall0 -
Editing Community Profile not possible
Hi there! Thanks for writing in to Q&A! I ran a few tests adding your new website, and I have a troubleshooting idea for you! When you add your new site, make sure there are no spaces before or after the actual URL. I tried adding your site with spaces, and I got the same "There was a problem saving your custom URLs" error. I hope that helps! If you're still having problems, shoot us an email at help@moz.com! Have a fabulous rest of your day! Erin
Technical Support | | ErinMcCaul0 -
I'm not canceling my MOZ subscription, but just so I know: if I want to cancel my MOZ subscription, can I do this per month, or per year?
Hi Sophie, You can cancel at anytime. If you need to cancel twice in a year, that's fine - and you can reactivate later. You'll still receive access to the tools for any amount of time you paid for. So for example, if you cancel 5 days after your last billing cycle, because you already paid for the month, you'll still have full access to the tools for the full month. Hope this clears things up. (let me know if it doesn't) Cyrus
Technical Support | | Cyrus-Shepard0 -
Why aren't my keyword rankings updating
Hey Linh! I see the ticket you sent in and it looks like Joel is on the case. He'll be able to get you squared away. Thanks! Best, Sam Moz Helpster
Technical Support | | SamWeber0