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Hi Ria!
Moz Perks were a list of additional partner benefits we used to have. These perks are what are being sunsetted.
Moz Points on the other hand, are still rockin' and rollin'! MozPoints are how we reward awesome folks like you for participating in our Community! You can still earn MozPoints and work towards your very own Roger. 
Cheers,
Erin
Hi Joe, Thanks for reaching out! Erin here. I manage Moz's Marketing Communications Team. We actually made the sad call to sunset the Moz Perks page earlier this month. With the recent changes at Moz, we just don't have the bandwidth to support it at the moment. Sorry to catch you by surprise! To Logan's point Mozpoints are still alive and well! Sorry you didn't get a tweet, Thomas and Ria! I'll let Roger know! 
Let me know if you have any questions! Erin
Hi there! Sorry I'm so late to the game!
My name is Erin, and I'm the Help Team here at Moz. This product pushes your listing's name, address, and phone number out across the web. Moz Local is meant for physical brick and mortar business locations that serve customers at their locations. So, if you're an e-commerce site, Moz Local isn't the best option for you.
That said, if you also have a storefront, this could be a good option for this location!
Let us know if you have any other questions!
Cheers,
Erin
Ahoy!
Erin here. I'm a lead on the Help Team here at Moz! Sorry for the confusion! Our Crawl Test data is actually cached for 48 hours, which is why you're seeing the same issues after 6 hours/same day after you've made fixes. In order to get the most accurate results, you'll want to wait at least 48 hours between Crawl Tests.
I hope this helps, and if you have any other questions, feel free to shoot us an email at help@moz.com!
Yours til the Chocolate Chips,
Erin
Hi there!
Good news! All those pesky "pending" keywords are cleared out. You're good to go! Thanks for your patience while we got this fixed, and have a great week!
Cheers,
Erin
Hi there!
Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. I just looked into your Keyword Analysis, and you definitely have a lot of keywords pending! I'm going to take this conversation offline so I can troubleshoot this further. I'll create a request for you in our Help Desk software, and follow up with via email you as soon as I have some answers.
See you on the flip side!
Erin
Hi there!
Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. The bad news is there's not currently a way to sort your campaigns alphabetically. The good news is this is EXCELLENT feedback, and we 
feedback here at Moz! We actually have a meeting with our Product Team each week to talk about these kinds of insights. While I can't guarantee this is something we'll be able to bake in, I can guarantee that we'll be taking this suggestion into account!
Sorry I can't do more in the meantime you get these sorted for you alphabetically! My workaround is usually to "Command+F" till I find what I'm looking for.
I hope that helps, and please let us know if you have any other questions!
Cheers,
Erin
Hi there!
Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. Sorry to hear you ran into this!
This sounds a little wonky! For bio searches there aren't any limits, and for comparison and analyze reports there are limits of 500 reports (per hour, which would be pretty impressive to hit!) if you're a Pro user.
If you're still running into this, can you email us at help@moz.com? We just need the following information:
We should be able to help you troubleshoot from there! We look forward to seeing your email!
Cheers,
Erin
Hi Dan,
Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. As far as I know there's nothing wrong with the mentions feature, but we need more information to be able to look into this for you.
If you feel like you've found a bug, the best thing to do is to email us directly at help@moz.com. Q&A is a great place to ask the community for SEO advice, or to ask about functionalities of the tool. But if you feel like you've found a bug, the best thing to do is email us so we can troubleshoot and investigate. In order to really dig in to issues like this, we need the following information:
I hope this helps, and we look forward to seeing your email!
Cheers,
Erin
Hi there! Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. Pages are considered to have duplicate titles only if their titles are exact matches. Like duplicate content, canonical versions should be considered, but not pages that refer to the canonical version. Additionally, our crawler only recognizes rel="canonical", but not rel="next" or rel="prev". So, if your duplicate page titles have rel="next" or rel="prev" links, that could explain why you're still seeing these errors.
I hope this helps, and if you have any other questions feel free to shoot us an email at help@moz.com!
Cheers,
Erin
Hi Joe, Thanks for reaching out! Erin here. I manage Moz's Marketing Communications Team. We actually made the sad call to sunset the Moz Perks page earlier this month. With the recent changes at Moz, we just don't have the bandwidth to support it at the moment. Sorry to catch you by surprise! To Logan's point Mozpoints are still alive and well! Sorry you didn't get a tweet, Thomas and Ria! I'll let Roger know! Let me know if you have any questions! Erin
Hi Tanveer!
Thanks for reaching out! My name is Erin, and I'm a lead on the Help Team here at Moz. I appologize that it took us some time to get back to you, we've been a little swamped! We're a pretty small team (about 8 Helpsters). We always strive to get back to folks as soon as we can, but sometimes it can take us longer than we'd like. The truth is on any given day we're at the mercy of vacations, sick days, a higher volume of requests than normal, and our human needs to sleep and eat.
We prioritize oldest requests first, so our support is generally on a first come first serve basis. Every request that comes through our gates is important to us, and we don't think it's TAGFEE to prioritize anyone's issue over someone else's. Prioritizing requests from oldest to newest is the most fair way we can cook up to approach support. It looks like David reached out to you this morning, so you're in good hands!
Bryan said it beautifully, we are committed to always getting back to you. We our users, and making y'all happy is the reason we're here. I can totally relate that sometimes you just want to talk to a Mozzer, but don't underestimate the community! These folks all come from diverse backgrounds, and are a true wealth of knowledge. Depending on how busy we are, sometimes our Q&A forum will get you a quicker response.
I hope this helps, and happy Thursday!
Cheers,
Erin
Hi Ruben,
My name is Erin, and I'm on the Moz Help Team. I'm sorry if you received a generic support response. 
The truth is we don't have a timeline on when this will be fixed. Our engineers have been looking into this for over a week, but we don't have an ETA yet since it is something that needs to be fixed on a global level, and is not account specific. We always appreciate feedback, so I'll be sure to leave your question as "unanswered" so other members of the community can chime in.
As Kevin said, the Health Page (http://health.moz.com/) is a great place to stay posted on current issues. While we don't currently have this issue on our Moz Health Page, we're planning to update it!
If anyone else is having this issue, please reach out to us here: moz.com/help/contact
Happy Wednesday!
Erin
Hi there!
Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. Unfortunately this isn't something we're able to do. When I explain how we store our data, I like to compare it to Jenga. When a game of Jenga is in the box all the blocks are safe and secure. However, once you take the game out of the box and start moving the blocks around, you run the risk of the whole tower falling over. That's how are data works. It's extremely secure, but if we were to move campaigns around from account to account, it could put other data at risk.
The only word around I can think of for this is to have your old company send you any old reports and your historical rankings CSV, and then recreate the campaign in your new account. Sorry I don't have a better solution for you! I'll definitely note this as feedback for our Product Team as well.
If you have any other questions, just shoot us an email at help@moz.com!
Cheers,
Erin
Hi Ria!
Moz Perks were a list of additional partner benefits we used to have. These perks are what are being sunsetted.
Moz Points on the other hand, are still rockin' and rollin'! MozPoints are how we reward awesome folks like you for participating in our Community! You can still earn MozPoints and work towards your very own Roger.
Cheers,
Erin
Hi James!
My name is Erin, and I'm on the Moz Help Team. Thanks for reaching out! I checked your account, and it looks like you're experiencing a known issue we're seeing with our social data. I'm sorry your campaign has been affected! I'm going to take this conversation offline and create a ticket for you in our Help Desk software. I'll loop in our engineers and follow up with you from there!
If anyone else is having issues with their social accounts, let us know.
Happy Monday!
Erin
Hi there! My name is Erin, and I'm on the Moz Help Team. Thanks for reaching out, and I appologize for the confusion. This came to our attention back in May, and one of our Product Managers wrote an answer to another Q&A about it as well. Basically both Google GB and Google UK map to google.co.uk, and this is just a funny bug on our end. When you create your campaign choose google.co.uk .
I hope this helps, and let us know if you have any other questions!
Cheers,
Erin
Hi there! My name is Erin, and I'm on the Moz Help Team. iSTORM Media is totes correct. You can only track historical data for 3 competitors within a campaign at this time. The good news is we LOVE LOVE LOVE feedback like this here at Moz, and this is a request we've been tracking on our Feature Request Forum:
While I don't have an exact ETA on when we'll have this functionality in the tool, this is something we have planned! You can follow this forum for updates!
I hope this helps! Happy Tuesday!
Hi Derek!
Thank you so much for writing in! I looked into your account, and I have an answer for you.
When you first create a campaign we do a rush collection to gather data. However, anything added after the fact will update on a weekly basis. You added this GA account a few days after you created your campaign.
After the initial rush collection, your data will update weekly on the same weekday (+1 day) you created your account. You created this campaign on 1/28/14 (a Tuesday), which means your data should update by 12:00 am PST on Wednesdays.
I'm sorry for any confusion that caused, and you should see updated data by EOD tomorrow!
I hope this helps! Let me know if you have any other questions!
Cheers,
Erin
Hi Phillip,
Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. We feedback, so I really appreciate that you took the time to write in!
Our Custom Reports have actually always been PDFs. I'm sorry to hear that your reports have been fuzzy! Can you email help@moz.com with examples so we can take a look?
I'll definitely note your feedback for our Product Team. You might also want to consider throwing this into our Feature Request Forum. Our Product Team checks this forum regularly, and will chime in to let you know if your feedback is something we can bake in down the road! While I can't guarantee that we'll make these changes, I want you to know that your feedback has been sent up the river.
I hope this helps, and happy Tuesday!
Erin
4/24/2018 From finding the keywords your competitors rank for to identifying redirect chains that impede crawlers, we've highlighted 4 common SEO issues that Moz Pro can help solve. Check out four quick videos designed to help level up your skills and get the most out of the tools.