Welcome to the Q&A Forum

Hi Ria!

Moz Perks were a list of additional partner benefits we used to have. These perks are what are being sunsetted.

Moz Points on the other hand, are still rockin' and rollin'! MozPoints are how we reward awesome folks like you for participating in our Community! You can still earn MozPoints and work towards your very own Roger.

Cheers,

Erin

Hi Joe, Thanks for reaching out! Erin here. I manage Moz's Marketing Communications Team. We actually made the sad call to sunset the Moz Perks page earlier this month. With the recent changes at Moz, we just don't have the bandwidth to support it at the moment. Sorry to catch you by surprise! To Logan's point Mozpoints are still alive and well! Sorry you didn't get a tweet, Thomas and Ria! I'll let Roger know!  Let me know if you have any questions! Erin

Hi there! Sorry I'm so late to the game!

My name is Erin, and I'm the Help Team here at Moz. This product pushes your listing's name, address, and phone number out across the web. Moz Local is meant for physical brick and mortar business locations that serve customers at their locations. So, if you're an e-commerce site, Moz Local isn't the best option for you.

That said, if you also have a storefront, this could be a good option for this location!

Let us know if you have any other questions!

Cheers,

Erin

Ahoy!

Erin here. I'm a lead on the Help Team here at Moz! Sorry for the confusion! Our Crawl Test data is actually cached for 48 hours, which is why you're seeing the same issues after 6 hours/same day after you've made fixes. In order to get the most accurate results, you'll want to wait at least 48 hours between Crawl Tests.

I hope this helps, and if you have any other questions, feel free to shoot us an email at help@moz.com!

Yours til the Chocolate Chips,

Erin

Hi there!

Good news! All those pesky "pending" keywords are cleared out. You're good to go! Thanks for your patience while we got this fixed, and have a great week!

Cheers,

Erin

Hi there!

Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. I just looked into your Keyword Analysis, and you definitely have a lot of keywords pending! I'm going to take this conversation offline so I can troubleshoot this further. I'll create a request for you in our Help Desk software, and follow up with via email you as soon as I have some answers.

See you on the flip side!

Erin

Hi there!

Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. The bad news is there's not currently a way to sort your campaigns alphabetically. The good news is this is EXCELLENT feedback, and we feedback here at Moz! We actually have a meeting with our Product Team each week to talk about these kinds of insights. While I can't guarantee this is something we'll be able to bake in, I can guarantee that we'll be taking this suggestion into account!

Sorry I can't do more in the meantime you get these sorted for you alphabetically! My workaround is usually to "Command+F" till I find what I'm looking for.

I hope that helps, and please let us know if you have any other questions!

Cheers,

Erin

Hi there!

Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. Sorry to hear you ran into this!

This sounds a little wonky! For bio searches there aren't any limits, and for comparison and analyze reports there are limits of 500 reports (per hour, which would be pretty impressive to hit!) if you're a Pro user.

If you're still running into this, can you email us at help@moz.com? We just need the following information:

• the email address associated with your account
• your Twitter handle
• the specific types of reports you're trying to run
• screenshots of the error messages you're seeing

We should be able to help you troubleshoot from there! We look forward to seeing your email!

Cheers,

Erin

Hi Dan,

Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. As far as I know there's nothing wrong with the mentions feature, but we need more information to be able to look into this for you.

If you feel like you've found a bug, the best thing to do is to email us directly at help@moz.com. Q&A is a great place to ask the community for SEO advice, or to ask about functionalities of the tool. But if you feel like you've found a bug, the best thing to do is email us so we can troubleshoot and investigate. In order to really dig in to issues like this, we need the following information:

• The affected campaign
• The specific issue your seeing (in this case we'd need to know the query you're trying to add so we can test it out)
• Screenshots of the error message you're seeing.

I hope this helps, and we look forward to seeing your email!

Cheers,

Erin

Hi there! Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. Pages are considered to have duplicate titles only if their titles are exact matches. Like duplicate content, canonical versions should be considered, but not pages that refer to the canonical version. Additionally, our crawler only recognizes rel="canonical", but not rel="next" or rel="prev". So, if your duplicate page titles have rel="next" or rel="prev" links, that could explain why you're still seeing these errors.

I hope this helps, and if you have any other questions feel free to shoot us an email at help@moz.com!

Cheers,

Erin

Hi Josh!

Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. It looks like you've been working with David and Michael on this, and I'm really glad to see that you've brought this question to our awesome community! While we're able to tell you how our site detects duplicate content, advising you on how to implement strategy on your site is a little out of our realm of expertise. I'd have to be a web dev or a consultant to point you in the right direction, and the truth is I was a history major.

Sorry we don't have more resources for you on this one! It's my hope that someone here in the community has some insights for you. I'll leave this question as "unanswered" in hopes that someone has some advice.

Good luck, and have a wonderful weekend!

Erin

Hi there!

My name is Erin, and I'm on the Help Team here at Moz. Thanks for writing in to Q&A! I appologize that it took us so long to respond to your initial support email! We always aim to get back to folks as soon as we can, but we've been a little slammed lately. It looks like our amazing Mozzer Alliancer Annette followed up with you on Friday afternoon, and I'll be taking this request over from here. Our engineers are currently looking in to this. I'll follow up with you via email as soon as I have more information.

Cheers!

Erin

Hi there!

Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. If you're still running into this, shoot us an email at help@moz.com. We should be able to help you trouble shoot this from there.

Cheers,

Erin

Hi there!

Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. Unfortunately once you create a campaign you can't change the domain. If you moved your site to https, you'll need to create a new campaign. Sorry I don't have better news, but good luck with the move! If you have any questions, feel free to shoot us an email at help@moz.com!

Cheers,

Erin

Hi there!

Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. I think I need more information to help you troubleshoot this. Do you mean to say that the G+ Page has 10,000 like? Or 10,000 linked to it? Are you seeing this information somewhere in your campaign?

Once we have more information, we should be able to help you troubleshoot this further!

Cheers,

Erin

Hi there!

Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. Sorry to hear you're running into this error! What browser are you using? Our tools are optimized for Chrome and Firefox, so if you're running another browser that could be causing problems.

If you continue to run into this, shoot us an email at help@moz.com, and let us know which PDF you're trying to generate. We'll be able to help you troubleshoot this from there!

Cheers,

Erin

Hi Ruben!

Thanks for reaching out. I appologize that it's taken us so long to answer this question in Q&A! As far as I can tell, we never received an email notice that it was here. Our engineers are currently looking into why this might be happening (it's been pretty one-off).

Are you still running into this? I just looked into your account, and it looks I was able to pull up your old Custom Reports. If this is still an issue, shoot us an email at help@moz.com. We'll take this offline and dig into this from there!

Cheers,

Erin

Hi Francois!

My name is Erin, and I'm on the Help Team here at Moz. Thanks for reaching out! Can you shoot us an email at help@moz.com. We just need the following information:

1. The email the account is under
2. The campaign that's giving you grief
3. A link to you G+ page

We should be able to help you troubleshoot from there!

Cheers,

Erin

Hi there!

Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz! I'm sorry to hear you've had some issues with your GA connection. GA issues can be particularly tricky to troubleshoot, since we're dependent on Google for the connection. It looks like David has been working with you via email, and that you two are making some really great progress in your troubleshooting!

We generally keep these conversations offline so we can troubleshoot your campaigns without sharing your information over the interwebz. You're in great hands, and good luck with your campaign!

Cheers,

Erin

Hi Stephen!

My name is Erin, and I'm on the Moz Help Team. Thanks for reaching out! Pixelbypixel is totally right, OSE isn't the end all be all of SEO.

I looked into your site, and I'm guessing that the reason we're only pulling 10 internal links into the index is because your site has javascript. OSE has always had a heck of a time crawling past javascript, which would explain why you aren't seeing more links. I agree with Pixelbypixel in that it's good to compare with Majestic and Ahrefs. Each index will give you a different perspective on how your site it doing.

I hope this helps, and happy Tuesday!

Erin