Moz Local Problems

[KempRugeLawGroup]

On the 9th I tried to get Moz Local, but it would not connect to the right g+ page. I've been told their working on it, but after a week...nothing.

Has anyone else had this problem? if so, how long did it take for them to fix it?

Thanks,

Ruben

P.S. Mozzers, if you respond, do not mark it as "answered." I need answers from customers who can give me a timeline from their experience. As nice as you all are, I'm over the generic support responses.

[kwoolf]

I still have problems connecting G+ to my campaigns here. There some tips that work for some but not for me and I really don't know why.

http://health.moz.com/

http://moz.com/community/q/how-to-connect-google-to-moz

[KempRugeLawGroup]

Hey Kevin,

Mine is a different issue. It's specific to Moz Local; not the regular campaign settings. Actually, I'm assuming it's a different issue, because it's a different product. But, who knows, maybe they are related.

Cheers,

Ruben

[ErinMcCaul]

Hi Ruben,

My name is Erin, and I'm on the Moz Help Team. I'm sorry if you received a generic support response. The truth is we don't have a timeline on when this will be fixed. Our engineers have been looking into this for over a week, but we don't have an ETA yet since it is something that needs to be fixed on a global level, and is not account specific. We always appreciate feedback, so I'll be sure to leave your question as "unanswered" so other members of the community can chime in.

As Kevin said, the Health Page (http://health.moz.com/) is a great place to stay posted on current issues. While we don't currently have this issue on our Moz Health Page, we're planning to update it!

If anyone else is having this issue, please reach out to us here:  moz.com/help/contact

Happy Wednesday!

Erin

[kwoolf]

Hey everyone!

Just got a note from Erin at MOZ and the Google+ issue is fixed! Kudos to the team on getting that done. I know how tedious and time consuming debugging this issue must have been, but they kept on it even after this thread went cold.

Very cool guys!

Kevin