Welcome to the Q&A Forum

Anytime! Hope it helps

Hey Lesley, My name is Kyle i work here at Moz and will be running the affiliate program its back online. We dont have a hard relaunch date as of this moment, but you should expect to see it up and running in the coming weeks.  Once we do relaunch we will be sure to notify everyone. Thanks!

Sign in to Moz. Top Right Click on the Person Icon next to the question mark and search icon Then: Billing and Subscription -> Billing Information (Second Tab) -> Bottom half (Invoice History) Click VIEW on the relevant date in question Hope this helps

Whilst logged in go to: http://pro.moz.com/campaigns?default_filter=archived Then click activate the campaign you need to restore.

Hello David, Sorry for the delay! You can always change your email in your account to any email that is not in our system already. Duplicate accounts for the same email are not yet permitted by our login process. What your colleague can do, however, is change their email address in their free account settings to another email. You will then be able to change your email login to the original email of your colleague. If you have issues with this process, please email help@moz.com so we can maintain account info confidentiality. Have a great day!

Hi Lisa! Thanks for trying out our products. If there is any particular reason you are canceling your account, feel free to DM me or comment here. We really appreciate feedback. Kind Wishes, Christy

That is the best way (since you'll be logged in and your account information will be included with the ticket). An alternate way is to email help@moz.com.

Hi Joel, I am having a problem getting my campaign to connect to another Twitter Account.  I have only been able to get it to connect to 1 Twitter account so far.  When I try to connect to another Twitter Account it never sends me to the "login credentials" page like it did for the first Twitter connection.  It keeps coming back to a blank screen with "272005" at the top of the blank screen. Can you please contact me via telephone to see if you can help? (214) 683-8163 mobile Thanks, Donna Davis

Awesome thanks a ton!

Update: Things will be fixed in about the next two hours. A workaround is to use a different computer for the moment, so the DNS isn't cached with the bad CSS.

Hi! We received your email as well as your FB message. We'll pass it along to the correct people. Thanks for the inquiry!

Hey There, I would recommend writing into us at help@moz.com with your campaign information so that we can look into the issue more directly and forward the information over to our engineers if necessary. We look forward to hearing from you there soon. Chiaryn

Hi John, Thanks for writing in and sorry for the confusion. We start each crawl completely from scratch, so we should be picking up the 301 redirect now if it has been there for a few weeks. I downloaded the crawl diagnostics CSV and it is definitely not showing the redirect from one page to the other, but I can definitely see the redirect when I use the developer tools in my browser. I have never seen the crawler have issues detecting a redirect before, so this seems very strange to me. I am going to have to send this over to our engineers so we can investigate the issue further. I will create an email request in our system so I can get a few more details from you and send the campaign information over to them. You should be receiving an email from me shortly. Thanks, Chiaryn Help Team Ninja

Our site though does keep a timer on a active session so that once it reaches the range of several hours it will log you out automatically to keep your session secure. The system is logging me out every few hours. In the past, I thought I could browse the web all day without having to repeatedly login to the Mozbar.  Is my memory that bad that i don't correctly recall the previous behavior?

I haven't this issue. Seems something wrong in your account? Best is to contact support I guess.

Hi Moosa, We do have a known issues board that we update if it's an extended outage that's affecting a large portion of users. In this case, the error happened for just a few hours and affect a small portion of users.

Hi J.C., Can you please email us at help@moz.com to resolve this issue? Unfortunately, we are not able to resolve billing requests through the Q&A forum. I look forward to hearing from you there soon. Chiaryn

I have noticed the same thing it takes a while for your profile to display the points even when you hover over the image and more points are displaying. But rest assured within a day or so the system propagates and adjusts on all the areas to match. If you have no activity and the points after few days doesnt show up let us know

Hi Kjeld Send me all of your details through http://moz.com/help/contact and put "For David" in the subject and I will look for it!

Thanks Keri. I appreciate the honest answer and hope it works out soon.