I cancelled my 30 day trial but my visa was still charged. How can I have this charge reversed. I do not want to continue using Moz.

[mydoshasdm]

Billing, I was charged even though I cancelled my 30 day trial

[EastEssence22]

This is payment related query.
I am sure, There is option to write directly to moz team. They will respond within turnaround time.

Thanks

[david.smith.segarra]

Yeah, probably best to go directly to Moz team on this one rather then Q&A

[ChiarynMiranda]

Hi There,

Since this is a billing issue, I am going to create an email in our support system. You will be receiving an email update from me shortly and I will get your question taken care of right away.

Chiaryn
Help Team Ninja

[brands.wout]

Hi there Chiaryn,

I have the same problem as above. My credit card has also been billed but I cancelled my free trial. I would like the charge to be reversed, since I have not used the account anymore.

I hope to receive an answer from you shortly!

[ChiarynMiranda]

Hi J.C.,

Can you please email us at help@moz.com to resolve this issue? Unfortunately, we are not able to resolve billing requests through the Q&A forum.

I look forward to hearing from you there soon.

Chiaryn