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Thanks so much for taking the time to respond! It's b. b) The user clicks a Google ad, the user comes to your site, the user 'chats', the user stays on the chat and converts with (via) the chat agent.

Thanks,

Ruben

We have a WordPress site where we use the plugin Chatra for our chats. It works great...except, that you cannot track conversions from Google Ads. There is another plugin called Apex that allows tracking, but their people answer the phone instead of ours.

So does anyone know a way or a plugin where we can have chat enable on our website that our people are solely responsible for responding to that allows you to track conversions from Google Ads?

Thanks,

Ruben

If we have one page in English, and another that is translated into Spanish, does google consider that duplicate content? I don't know if having something in a different language makes it different or if it will get flagged.

Thanks,

Ruben

Thanks, Miriam!

Does anyone have any experience or know anyone with experience getting google reviews restored? We have no technical issues with our Google business pages/locations, but for some reason, they deleted some of our recent reviews.

These reviews were not at our location or review station or anything like that. A couple of the profiles were very new accounts, and a couple of the users posted reviews for a few locations, however, they were legitimate reviews that they did on their own.

I was hoping someone had an idea of what to do to appeal to Google or if there was a form to fill out to get our reviews restored.

Thanks,

Ruben

I hooked up our google beacon and I activated per google's instructions...but I can't tell if it is working or not. Does anyone know if there is a way to verify it is transmitting other than the confirmation page I got when I put in the validation code?

Thanks!

• Ruben

I'm aware of the cover, profile and logo options, but they are not displaying the image we selected for those. They are pulling an image from our site that is not uploaded to our google business photos. Yes, I'm sure it's the correct account and not a duplicate.

• Ruben

When we type in our business name, our google business profile comes up on the right-hand side per usual. However, the photo that is displayed is not the one we want to be displayed. Is there a way to change that? Is there a way to tell google "this is the photo we want to display in search?"

Also, the photo that is being displayd is not one that we even have uploaded to the google business page. It is on our website, but not on the photos for google business page.

Thanks,

Ruben

It is WordPress. Two follow-up questions please:

1. Could this be from updating WP to newer versions?

2. Are call games or modules similar to plugins? i've only ever added plugins. I don't know what "call games or modules" are.

Thanks,

Ruben

Thanks, Tom!

Whenever I open my site from an uncached source, like google incognito, for a split second it displays purple links and a white background while it loads the rest of the content. I've included a screenshot. Is there any way to fix that.? The site is www.kemprugegreen.com.

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Okay, thanks Patrick!

One of the sections of our blog is "Community Involvement." In this section, we post pictures of the event, what it was for, and what we did to help.

We want our clients, and potential clients, to see that we do give back to our local community. However, thee are all very short posts (maybe a few hundred words).

I'm worried this might look like spam, or at the very least, thin content to google, so should I no index no follow the posts or just leave them as is?

Thanks,

Ruben

I created a Google Custom Search Engine for our site, but I"m not sure implementing it is a good idea. When I tested it with the public URL, I noticed that ads show up on the search engine that could potentially move visitors away from our site to our competitors.

Has anyone had success with implementing a Google Custom Search Engine? Do the pros outweigh the cons?

Thanks,

Ruben

I was filling out our profile on Best of Web, and their site states there is a promo code for Moz Pro members...but I can't find it on the Perks' page.

Feel free to respond via email or PM if you all don't want the info to be public.

Email is ruben@kempruge.com

Thanks,

Ruben

Thanks!

I understand it has no direct effect on rankings, however this is a little different. In regards to NAPs, they have to be consistent and if they aren't, then it will hurt your rankings locally. So, if I have a toll-free number listed on Yelp, but then a local number on Yellow Pages, that could cause a problem.

However, what I don't know is what the effect of having a different number in the snippet/meta description would have or if that would cause a similarly inconsistency?

The reason I am asking this is a cost issue. It's cheap to have dedicated lines for each office for someone to call into, but adding the ability to text to each number cost a lot per extra line. So, I'm trying to figure out if there would be any ill effects to just using the same number across the snippets for the different locations, or if we need to just pay the extra amount.

• Ruben

Does the meta description/snippet need to match the NAP for that office? If it doesn't, will it hurt local results/cause inconsistencies?

The reason I am asking is that we are using one line for one of our offices to answer texts. But, our other offices have their own distinct numbers. So, if we want people to text us and advertise it through the meta description/snippet, can we just use that one number for all the offices? Or, do we need to purchase additional lines?

Thanks,

Ruben

We got your message! What's your question?

• Ruben

It seems like you need to fix the issue with the integrated blog, rather than quit blogging. For a lot of websites (and I would say most websites, but just to be on the safe side) blogging is how they get their backlinks, extra exposure, long-tail keyword traffic, etc. So, I would talk to your website provider first about how to fix this issue, and then go from there.

• Ruben