Welcome to the Q&A Forum

Hi there!

Thanks for reaching out. My name is Erin, and I'm on the Moz Help Team.

Campaigns have a 90% tolerance for duplicate content. This includes all the source code on the page and not just the viewable text. So if a URL is at least 90% similar in code to another URL, this warning will appear. Although the pages in question are may appear to be different on the front end, they are actually duplicates based on this percentage (at least the example URLs I checked in your campaigns.)

You can run your own tests using this tool: http://www.webconfs.com/similar-page-checker.php

We don't know what standard Google uses, but it's safe to say they are a bit more sophisticated than us - so you might be okay in this regard as long as you have a couple hundred words of unique text per page. Google won't say how much duplicate content is too much, so we like to be better safe than sorry.

Our crawler does recognize canonicals, so this might be happening because of where your canonicals tags are pointing. Pages are considered duplicates if their canonical tags point to different URLs. For example, DUPLICATE1 is considered a duplicate of DUPLICATE2 if the canonical tag for the first page is CANON1 while the canonical for the second URL is CANON2.

Since the canonical tags point to different pages it is assumed that CANON1 and CANON2 are likely to be duplicates themselves.

Here is how our system interprets duplicate content vs. rel canonical:

Assuming A, B, C, and D are all duplicates,

If A references B as the canonical, then they are not considered duplicates
If A and B both reference C as canonical, A and B are not considered duplicates of each other
If A references C as a canonical, A and B are considered duplicated
If A references C as canonical, B references D, then A and B are considered duplicates

For more information on using canonical tags, check out this great post by our very own Dr. Pete:
http://moz.com/blog/rel-confused-answers-to-your-rel-canonical-questions

Whew! That was a lot of information! If you still have questions, feel free to email us at help@moz.com with examples of any URLs you have questions about.

Happy Tuesday!

Erin

Hi Jeannie,

Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. Our free trial is for our Standard subscription, which is why you were charged when you upgraded to Medium. Sorry for the confusion there!

I don't want to share your campaign details over the Interwebz, but I'm seeing 5 campaigns in your active tab (http://analytics.moz.com/manage-campaigns#active), and it looks like 3 of them were created today. Are you still running into issues? It looks like you have several archived campaigns as well (http://analytics.moz.com/manage-campaigns#archived). I was actually the Helpster who emailed you Friday morning. If you still haven't seen the message, check your spam folder from noreply@moz.com. You can always contact us here, or email us directly help@moz.com. I'll just dive into your questions.

1.  Make the adding campaigns thing work asap (I need to make the client reports soon).

Are you still having issues here? I'm seeing three new campaigns that look like they were created today! If so, follow up with us via email at help@moz.com, or in the support ticket you and I already have open. That way we your campaign details won't be on a public forum.

2.  Make it so my old archived ones, when I click the activate button work.

Unfortunately you won't be able to activate archived campaigns it that campaign will put you over your account limits. Can you let us know which campaigns you want to re-activate? We can dig into things further from there.

3.  If they are feeling nice for wasting hours of my time, maybe refunding my sub for the month and putting me back on the free trial or something.

I'm sorry you feel like your time was wasted. We really want to help you troubleshoot this. Either follow up with in the support ticket we have open, or email us at help@moz.com and we'll get this all figured out.

Cheers,

Erin

Hi Micha,

Thanks for reaching out. My name is Erin, and I'm on the Moz Help Team. Can you email us and let us know the specific campaign/reports that you're having issues with? We can help you look into this from there.

We look forward to hearing from you, and Happy Monday!

Erin

Hi Jos,

Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. Our crawls have been delayed, and we're currently working through the backlog. Thanks for your patience! Keep in mind that the Crawl Test is cached for 48 hours, so if you run them too close together you'll see the same data.

I curled your site from our servers, and I came back with a 404. Usually this means that your site is blocking us on the server level- and explains why your site comes back with a 200 from a Header Checker, but a 404 from our servers. I did a little digging but wasn't able to come up with much, so you'll want to loop in your web dev to see if they can shed some more light on what might be happening. I'm sorry there's not more I can do for you on the support side with this one!

I don't want to share any private site details over the interwebz, so if you have any follow up questions email the Help Team.

I hope that helps, and happy Monday!

Cheers,

Erin

Hi Noah,

Thanks for reaching out. My name is Erin, and I'm on the Moz Help Team. Sorry to hear you're running into this! It looks like your campaigns were archived back in April due to a billing hiccup.

I'm seeing your active campaigns under http://analytics.moz.com/manage-campaigns#active, and your archived campaigns under http://analytics.moz.com/manage-campaigns#archived. The reason you currently aren't able to unarchive your older campaigns is because activating them would put you over your account limits. Have you tried archiving your newly created campaigns, and re-activating the old ones?

I don't want to share your campaign details over the intewebz, so if you're still running into issues, contact us Helpsters. Can you also send us screenshots of any error message you're seeing?

We look forward to hearing from you, and happy Monday!

Erin

Hi there! Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. The time it takes our partners to update the listing really depends on how long it takes them to accept the data we push to them and update the information across their servers. This can be anywhere from 1 to 8 weeks, but can sometimes take longer.

There is no limit to how many locations you can purchase, and the cost is $49 per listing per year.

I hope that helps! Let us know if you have any other questions!

Cheers,

Erin

Hi there!

Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. Unfortunately there's no way to set a "Global" search engine. Search engines track rankings by search engine, not globally. This means that you'll rank differently for a keyword on google.com versus google.co.uk. You'll want to just take your best guess at which search engines you want to choose. Remember, if you choose google.com (or any search engine really), you'll see results from anywhere in the world where someone is using google.com. However, each country will default to their own search engine. For example, England will default to google.co.uk, not google.com.

Maybe track google.com, and then choose your other two search engines based on your best guess on where people might be searching for you.

I hope that helps, and good luck!

Erin

Hi there!

Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team!

Sorry to hear you had a hard time with your PDF's! You can totally download this report by heading to your Custom Reports, and selecting "Download Past PDF" from the drop down. This report should have your monthly data for June.

I hope that helps! If you have any other questions, send an email to the Help Team.

Cheers,

Erin

Hi James!

My name is Erin, and I'm on the Moz Help Team. Thanks for reaching out! I checked your account, and it looks like you're experiencing a known issue we're seeing with our social data. I'm sorry your campaign has been affected! I'm going to take this conversation offline and create a ticket for you in our Help Desk software. I'll loop in our engineers and follow up with you from there!

If anyone else is having issues with their social accounts, let us know.

Happy Monday!

Erin

Hi there!

Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. Unfortunately we don't have a work around for this right now, and we can only show the top 25 pages for Social Metrics. Sorry for any inconvenience this has caused! I'll be sure to note this feedback for our Product Team!

I hope this helps, and happy Thursday!

Erin

Hi there!

Thanks for reaching out! This is a known issue we've been having. Sorry to hear you're account has been affected as well! No one likes a bombarded inbox! I'm going to create a ticket for you in our Help Desk software and follow up with you from there! If anyone else is experiencing this issue please let us know: https://moz.com/help/contact

Cheers!

Erin

Hi Christine!

Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. I'm not sure what you mean when you say "real time" Twitter monitoring, but our social metrics do update daily. If you have a campaign set up, you can choose to view a daily, weekly, or monthly (if your campaign is old enough to have this view ) breakdown of your social data. If you haven't already, you should check out Followerwonk to get a really deep dive into your Twitter metrics!

http://moz.com/help/guides/research-tools/followerwonk

I hope this helps! If you have any other questions let us know at https://moz.com/help/contact

Happy Monday!

Erin

Hi! My name is Erin, and I'm on the Moz Help Team. Great answer by the way, Paddy! I just want to throw in a little more information about Just Discovered Links (JDL).

All of the links that end up in JDL come from tweeted bit.ly links. We get our data for that tool from bit.ly and they can provide us with what the associated full link is, which is how we show the full link in the tool (because the bit.ly version of the link wouldn't be very informative), but all of the Just Discovered Links come from URLs that were tweeted as a bit.ly.

Basically, if someone tweeted the page http://www.squaresocial.co/site-isnt-ranking-google-anymore/ as http://bit.ly/1jyxEpX, bit.ly would see the tweet and let our system know that A. the URL http://bit.ly/1jyxEpX was tweeted and B. that that bit.ly URL redirects to http://www.squaresocial.co/site-isnt-ranking-google-anymore. Our system then crawls the page http://www.squaresocial.co/site-isnt-ranking-google-anymore to see where that page is linking and we can see there is a link to moz.com on that page, so we include it in the Just Discovered link index for moz.com as the full URL, rather than the shortened version: http://screencast.com/t/fVs59BsYE6rT

I hope that helps!

Erin

Hi there,

My name is Erin, and I'm on the Moz Help Team. Thanks for reaching out! Unfortunately we don't have a way to generate reports from the past. We'd need a time machine for that, and while the engineers are working on building us our very own DeLorean, they've yet to replicate the Doc's technology. If you set up a custom report, you'll be able to those past reports, but we can't retroactively create them for you.

I hope that helps! Happy Tuesday!

Erin

Hi there!

Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. Sorry for the confusion here! You can totally add your Universal GA tracking code in the same field you would add your normal GA tracking code in your Campaign Settings. If you run into any problems let us know at: https://moz.com/help/contact

Happy Thursday!

Erin

Hi there! My name is Erin, and I'm on the Moz Help Team. Thanks for reaching out! The dates referenced throughout the Web App are the dates for the previous data collection time period, but the data is updated the day following the end of that period.

So, if the app shows the weekly timeframe as April 2nd-8th, this means the data was actually updated on April 9th. We update the weekly data seven days after the last update occurred, so the next update would take place on April 16th (yesterday) for the week of April 9th-15th and your data should update on the same day every week at 12:00 am PST.

Sorry for any confusion! I just checked your campaign, and I'm showing dates in the dashboard.

Happy Thursday!

Erin

Hi Ruben,

My name is Erin, and I'm on the Moz Help Team. I'm sorry if you received a generic support response. The truth is we don't have a timeline on when this will be fixed. Our engineers have been looking into this for over a week, but we don't have an ETA yet since it is something that needs to be fixed on a global level, and is not account specific. We always appreciate feedback, so I'll be sure to leave your question as "unanswered" so other members of the community can chime in.

As Kevin said, the Health Page (http://health.moz.com/) is a great place to stay posted on current issues. While we don't currently have this issue on our Moz Health Page, we're planning to update it!

If anyone else is having this issue, please reach out to us here:  moz.com/help/contact

Happy Wednesday!

Erin

Hi there!

My name is Erin, and I'm on the Moz Help Team. Sorry for the confusion here. There was some miscommunication in our FAQ, and this isn't actually a bug. Chris gave you some great advice on how to fix this though! I know you have a ticket open with us as well, so if you have any other questions you can follow up with us there!

Happy Monday!

Erin

Hi there!

My name is Erin, and I'm on the Moz Help Team. Thanks for reaching out! I'm happy to hear you already submitted a ticket! That will be a better place to troubleshoot this issue, and it'll keep your campaign details off the interwebz. We're all about transparency, but we still want to respect your privacy!

I love the keyword format you used in your initial post! If you haven't already done so, it'd be super if you could give us that information in the ticket, with all the applicable keywords filled in.

We looks forward to following up with you via your ticket! Happy Wednesday!

Erin

Hi there! My name is Erin, and I'm on the Moz Help Team. iSTORM Media is totes correct. You can only track historical data for 3 competitors within a campaign at this time. The good news is we LOVE LOVE LOVE feedback like this here at Moz, and this is a request we've been tracking on our Feature Request Forum:

https://seomoz.zendesk.com/entries/345477-Can-I-haz-more-than-3-Competitive-Link-Analysis-competitors-

While I don't have an exact ETA on when we'll have this functionality in the tool, this is something we have planned! You can follow this forum for updates!

I hope this helps! Happy Tuesday!