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thank you Sam. I'll look more closely at the alternates. I thought I had covered the bases there but I see, like anything, there's going to be a learning curve to get the most out of the service. Thanks again for the response.

It worked! Thank you!

EdBen....yeah I know...you're prob as irritated with this as I was to learn that even Canada ain't covered....yet!

Hey There! I'm glad you've asked about this. From your description, it sounds to me like you may not actually be running the 'right' type of Facebook page for the businesses in question. Moz Local validates against Facebook Place pages only - not social/brand-type pages. In order for validation to succeed, you would need to have a unique Facebook Place for each of business locations. Facebook Place pages can typically be identified by the fact that they have: Reviews A map Complete name, address, phone number, website Visits (not just likes) If you discover that you need to change the type of Facebook page for a business, you can investigate this directly with Facebook by going to: https://www.facebook.com/help/343548832389235/ Click on the heading ‘How do I add a map or address to my page?’ to see Facebook’s guidelines for changing the type of page. Alternatively, we can validate against a Google+ Local/Google My Business page, instead of Facebook, but likewise, each location will need to have a unique page, and the pages must be postcard-verified with Google in order for us to see them. Hope this helps. If you need further assistance, please don't hesitate to ask. If you need to show me the Facebook page in question, and don't want to post it publicly, you can PM me. You can also start a ticket at our Help Hub for private assistance.

Hi there! Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. I appologize for any confusion here. I downloaded your crawl CSV for kmtstore.com, and everything looked fine. From what I can tell Google has 296 pages indexed for your site, and we crawled 241. Our crawler starts with your home page and uses recursive crawling to find pages on your site through the links we find. Thus, your homepage is the only seed we use to crawl your site. We know that Google uses multiple seeds, so it could be possible Google is indexing more pages that way. Since we use recursive crawling, if these product pages aren't linked to your homepage, our crawler won't be able to pick them up. I hope this helps, and if you have any other questions, please reach out to us at help@moz.com! We'll be able to take this conversation offline and answer any other questions for you from there! Cheers! Erin

"As far as Social is concern, I would advise you to go one page for each state and cover all stores that comes under that particular state" Actually if they create a Google+ Local page for each store - which they should in order to rank in local... then that page will also automatically be a G+ Business page with social features as well. They could opt to not use all the store pages for social and just have a brand Social page - but just letting you know all locations with a G+ L page will also be social pages. To set up for 200 locations you want to use the bulk datafeed, now called "Google My Business Locations":  https://support.google.com/business/answer/6002002?hl=en

Good Morning! Moz Local definitely works for home-based businesses (you'll be marking the business as home-based as described in our .CSV guidelines here: https://moz.com/local/help/documentation). The purpose of marking the business as home-based is so that the address can be hidden, but I do want to add the proviso here that not all of our partners will accept a hidden address. Because of this, we let home-based customers know that their address will appear on some of our partner sites. In many cases, this is no problem at all, but for a small percentage of customers who do not want their home address to appear anywhere on the web, Moz Local may not be the best match. Wanted to be sure you had this information to share with your client:)

Closing thread, OP reported elsewhere this is fixed.

Hi RustMedia! When you submit your listing, Moz Local attempts to validate it against both the Google+ Local page and Facebook Place page. If we can only find one of these, then that it the only one we will reference if errors/issues occur. If, in the present instance, you know that your Google+ Local listing is wrong and we are not referencing that we are finding a Facebook Place page, then this may be caused by a variety of issues, including: The Facebook listing is of the wrong type. It must be a Facebook Place (not a social page). There may be some setting on the Facebook page that is preventing us from seeing it, like an age restriction setting or something along those lines. The Facebook page is too new for us to see it. Those are some common reasons. If you would like private troubleshooting of your issue, please start a Help ticket at: https://moz.com/help/contact Choose 'Account' as your topic. Hope this helps!

Hi there! That number is tallying up everything in the managed section in the dashboard. In this case you have a published listing with a duplicate which is why it's saying 2. I can definitely understand how this could be confusing though. I've confirmed that you only have one listing so there's nothing to worry about there. I'm also going to forward this along as feedback to our Local team on your behalf. Apologies again for the confusion here!

Hey Zeon! For Factual we will need to submit removals of duplicates manually from the backend. Because of this change we haven't been able to update the link to fix duplicates since it's not a quick change we can make but will be updated very soon. For now please email us the link to the duplicate and we can submit it for removal for you: help@moz.com

The least expensive way to start would be to use the Moz Local service.  That will take care of updating much of the local databases with your new information. A quicker (and much more expensive) way is Yext.com. It gives you more control and updates quicker but when you leave their service, listings may revert back pre-yext info.  In the middle of the two is UBL.org. It's hands-on and a bit confusing but they have a couple levels of service that will get the job done for you.

Hi, If it uploaded you'll either see it under "Ready to be published" or "Validation Needed". If you're still having issues I would recommend submitting a ticket to us here https://moz.com/help/contact. I would have the csv attached so that we can take a look at what's going on. Steffany

Hello! I'm afraid there isn't a specific timeline that can be measured for listings to complete updates as there are a lot of moving parts involved with data propagation through multiple aggregators. Processing times can vary. Generally when submitting a listing through Moz local, it can take 4-8 weeks for our partners to update. For services we are not in partnership with, those would require an update manually and their processing times could take weeks or months to complete.

Hi Brian! Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. I looked into your account, and it looks like the listings your tried to upload are already being managed by someone else (http://screencast.com/t/IaiCxEMiJ). You can find them under the "Validation Needed" tab (http://screencast.com/t/sbXF9P92). Unfortunately there's not much we can do on the support side with this one! Since the listings have already been purchased, you'll need to reach out to the folks who are currently managing the listing to get everything sorted out. I'm sorry I can't do more to help, but if you have any other questions, please reach out to us at help@moz.com. Kindly, Erin

Thanks for clarifying things.   The fact that Google is not an actual partner, despite the fact that you use them as an option validate listings, seems to be the key here.   We'll try it the way you suggest, manually changing after validation (in the few situations where the client insists, or there are valid reasons for adding the level of detail).

When did you get the email, and who is it from? We haven't used the seomoz.org domain since May, 2013. [edit] I searched my records, and this appears to be a promotion that was done in 2012 and is likely no longer valid, and was valid for new users only. I'm contacting the right people at Moz to make sure this is removed on our end to prevent further confusion. Thanks for pointing it out!

Hi Ira, That's correct that we would expect to see the data we push to our 7 supported partners then be pushed out to their own partners (see Local Search Ecosystem for US: http://moz.com/learn/local/local-search-data-us) but this is not something we monitor or guarantee. We monitor and guarantee pushing your data to the 7 partners, but do not track what happens beyond that point. Also, when you create a Moz Local account we do provide some additional info about listings on several non-partner platforms, like Google, Bing, Facebook, Yahoo, Hotfrog, YP and Yelp. If our tool is pointing out that a business doesn't yet have a listing on one of these platforms, or that a listing could be improved by cleaning up NAP inconsistencies or adding additional details like photos or categories, we are specifically recommending that you take manual action to improve your overall listing score. Hope this helps!

Hi there, I reviewed your account and can confirm you actually haven't been charged anything. Both our records and our payment processor's records only show a voided $1 authorization that is processed when you first set up an account to validate the card. As the authorization is pending and then voided, it generally drops off of a live billing statement after 2-3 business days. If this is in regards to a different account than what you're writing in about, we'd need the email for it to research. I recommend sending in a ticket if you'd like more detailed information or for us to look into this further for you as we prefer not to discuss account details in the community for privacy and security purposes. Hope this helps clear things up and again, please reach out if you have any other questions. Thanks!