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Category: Other Questions

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  • I will do so. But I will miss my years of data a lot! Thanks for your support, Andras

    | andrew1212
    0

  • Thank you Keri! That worked.

    | Austin_Adventures
    0

  • Hi, Yes, your campaigns will be archived if you stop paying. Then when you want to reactivate your account you can also unarchive your campaigns.

    | Martijn_Scheijbeler
    0

  • Hi! If you both could submit a ticket to help@moz.com than we can take a look at your accounts and see what is going on. It's hard to say for certain what is causing the issue without us taking a look at your campaigns. I look forward to hearing for you! Cheers, Steffany

    | StefPachall
    1

  • Hi Brian, Welcome! To change your competitors in your campaigns please go to the campaign settings (top right) then you can edit your "Competitor Sites" (the pen icon). I hope this helps.

    | GPainter
    0

  • Hey Ruben, I'm really sorry for misunderstanding your question. You should definitely be able to edit your custom URL on the profile. Are you getting an error message when you try to edit the URL? If you can tell me what the URL is that you are trying to edit and what you are trying to change the URL to, I can look into what may be the issue. Chiaryn

    | ChiarynMiranda
    0

  • Hello and thanks for contacting Moz. Send this request and VAT number to help@moz.com and we would love to add that number for you. Sorry for the inconvenience, we hope you are having a great week!

    | Abe_Schmidt
    0

  • Yes! I just checked and they seem to all be there! I don't know what was going on before, but thanks for the check!

    | EIC
    0

  • Hi Chiaryn, I'm glad to hear it! And thanks for the update. Cheers, Christy

    | Christy-Correll
    0

  • Hey john, I'm really sorry that you feel we haven't been responsive to your issues. Looking into our system, I do see that you've written in two Q&A posts about your campaigns being archived here: http://moz.com/community/q/my-campaign-is-gone-what-happened-to-it and here: http://moz.com/community/q/all-my-campaigns-have-gone which were both answered by Jennita, our community manager, on October 17th. I also see that Abe responded to an email to our help desk on the same date. If you are not receiving notifications of the Q&A responses or the email response, I highly recommend that you make sure you are able to receive emails from moz.com. In regard to the issue you are experiencing with GA, I'm afraid you will need to completely disconnect Google Analytics and then reconnect again using the "Connect Another GA Account" from the Campaign Settings section of your affected campaign. It can take 24-48 hours for the data to repopulate, so you should so data back in the account shortly. If you are still seeing an error message or if you do not have any data within 48 hours, please let me know. Chiaryn - Help Team Ninja  http://moz.com/about/team/chiaryn

    | ChiarynMiranda
    1

  • Hi, checked again today and they have started to come through, very strange .... ok now but do not know what caused the delay. Thanks, James

    | chameleondm
    0

  • Hello! Are you looking for PDF reports? If so, they are being worked on right now and should be available in the coming weeks. In the meantime, you can download the CSV reports in each subsection of Social (Facebook, Twitter, and G+). Let us know if you have any other questions! Jackie

    | JackieRae
    1

  • Hi Michael What you will need to do is completely disconnect and reconnect your GA profile. We are working on updating the error message to not ask for a reauthorization as it is not actually the correct procedure. If you continue to have issues, please send us your details through http://moz.com/help/contact that we we can provide you with direct support and investigate the source of the issue.

    | DavidLee
    0

  • Cool, thanks. We were using those, just figured the analytics version may have something more...

    | LittleGiantNZ
    0

  • I'm sorry to hear this. Could you open a ticket with us at http://moz.com/help/contact and we'll be able to take a look there. Thanks!

    | KeriMorgret
    1

  • There was a similar question yesterday which was answered by Moz staff that might apply to your situation: http://moz.com/community/q/missing-campaign-after-billing-update "We found a bug that is preventing archived campaigns from showing up in the UI and have a fix deploying that should resolve this soon, but I do have a workaround for you in the interim. After you log into Moz, type in: pro.moz.com/campaigns in your browser navigation window. This will take you to the archived campaigns. From there, just click on the Activate button next to the ones you want to bring back."

    | Linda-Vassily
    0

  • Hey! We're clear. I was able to reproduce this on my end as well. Thanks for the follow-up and extra info though Sam Moz Helpster

    | SamWeber
    0

  • Wow! They actually sent me a shirt. Thanks Moz staff!

    | GregB123
    1

  • Sorry to hear you're having trouble connecting! Can you open a support ticket with us at http://moz.com/help/contact? We'll be able to look directly at your account and get this sorted for you. Thanks!

    | KeriMorgret
    0