Category: Other Questions
Have a question that doesn’t quite fit in another category? Drop us a line here.
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I had cancelled my subscription but still received one more invoice
Hi, Would you be able to reach out to help@moz.com please if you have not done so already. Best, Eli
| eli.myers0 -
Why do I see on a country domain the information of other countries? The account has several subdomains (always a country) but the information is not the about the country subdomain I choose
Hello You unsubscribed my question, but no body answered me. Nobody solved the problem! Please solve it.
| JasperMasrsman0 -
Multiple ranking reports for different locations
Hi there, Sam from Moz's Help Team here! So, if you'd like to keep all of the data in one Custom Report (for one campaign), then yes, you can filter/sort using keyword labels when you're adding the Rankings module to the Custom Report. You can read more about keyword labels here: https://moz.com/help/moz-pro/rankings/keyword-labels. You can add a variety of different locations for your keywords within one campaign - we have a guide here: https://moz.com/help/moz-pro/rankings/track-local-keywords - one thing to note though is that if you track keywords nationally and locally, or across multiple locales, each location will count as a separate keyword in your total keyword limit. If you have a large amount of locations you want to monitor, you could (depending on your keyword limit) create another campaign for the same site as well, and separate that way. If anything is confusing or you have any other questions, please do feel free to pop a message over to help@moz.com (there we can take a look at your specific report/campaign, within your account)!
| samantha.chapman0 -
Site Basics In Moz Campaign Settings
You're welcome, is there an answer please? Do I need to change the campaign settings?
| jasongmcmahon1 -
Rank Tracker - Some rankings stuck on Retrieving rankings…any help please?
This was 4 years ago and you all still haven't fixed this issue? WOW! Great (-_-)
| LuisaE0 -
Trouble Downloading exports
Hey! Your exports will be sent to the notification center where they can be downloaded. https://moz.com/notifications If you are having issues with getting reports sent to the notification center, please contact us at help@moz.com thanks!
| dave.kudera0 -
Billing issue
Hi there! Sam from Moz's Help Team here! If you could pop an email about this over to help@moz.com, that would be great - our team will be happy to help there. Thank you!
| samantha.chapman0 -
Access to billing
Hi there! Due to the nature of this request, we will need to verify sensitive billing/account information with you in order to assist with this. Can you please email help@moz.com directly and we'll gladly assist you there! Thank you! -Kristina Moz Help Team
| KristinaKeyser1 -
After HTTP Migration, should i need to add another campaign on Moz Analytics for the Same site with https url?
Hello there! Sam from Moz's Help Team here! If the only change made to your site's URL is that it is now https instead of http, our tool should start crawling the https pages without needing to create a new Campaign. You can check to make sure that the https pages are being crawled by heading to your All Crawled Pages section of your Site Crawl and filter by "https://" in the search bar. This can be a quick way to make sure we're capturing that update! If you email us at help@moz.com with the campaign name, we'll be happy to check for you! In the case of a URL switch, especially an HTTP to an HTTPS, remember that it is normal to see a bit of a drop in some of your stats just after the move. We have a blog post about migrating to HTTPS: https://moz.com/blog/seo-tips-https-ssl There are also some great Q&A threads about the potential impact: https://moz.com/community/q/our-homepage-url-has-been-301-d-to-the-new-https-version-as-our-md-wanted-us-to-have-the-secure-protocol https://moz.com/community/q/will-switching-to-https-lower-my-domain-authority In terms of indexing, this is something I would recommend checking in your Google Search Console. Google has a great guide here: https://support.google.com/webmasters/answer/6033049?hl=en Hope that helps provide some insight! If there's anything else you need, just let me know — I'm always here if you need any help!
| samantha.chapman0 -
Moz unable to crawl site
I'm having the same issue with https://www.nxt-chptr.com . I fixed a redirect issue, but then that hasn't helped. I have tested the Rogerbot through other tools and it said that it was "Allowed." So, not sure what the issue is. Should I just delete the campaign and start a new one?
| Alaeddin1 -
Delete Campaign in Moz to change from http:// to https://
We are tracking our site with a Moz campaign and have recently updated the site with significantly more info and quite a few more pages. Should we delete the existing campaign and start a new one? Thanks!
| MikeyStew1 -
I have a facebook and google my business
Hi there, thanks for reaching out! So our "Check My Listing" tool looks for specific criteria when it comes to detecting a matching listing for the location you search for. There may be some factors on your Google Maps / Facebook pages that are inhibiting our ability to detect them. Additionally, our tool is looking for your Google Maps page specifically, not Google My Business as GMB listings are not public-facing and only the owner has access to their GMB listing. Could you please write-in to us at help@moz.com with the full NAP (name, address & phone number) of your listing so we can look into this for you? Thank you!
| lauren.s0 -
Search visibility is not shown in "Manage your campaigns"
Hi Eli, I wrote to help@moz.com so you could have a closer look. BR, Predrag
| Predrag.Zivkovic0 -
How to Migrate MOZ Campaign When Domain Changes?
Hi there Joel! This is not currently on the roadmap, however I have passed along your feedback to our development team so that we can consider this when we are reviewing future changes and implementations to the tools. Let us know if we can help with anything else!
| samantha.chapman0 -
Is there a limit to track number of competitors' metrics in Moz?
Hi there, Jo from the Moz help team here. That's a great question! Unfortunately, you can't add more than 3 competitors per Campaign, at the moment. However, you do have the option to create a new Campaign for the same website using another set of different competitors, if you wanted to do that! If you were looking for extra competitive link data, Link Explorer would give you the ability to compare up to 5 sites within the "Compare Link Profiles" section. Sorry for the inconvenience, but I hope this clears things up. Please let me know if you have any other questions! Jo
| jocameron0 -
Moz is telling me I have a missing canonical tag, but I find it in my page source.
Hey there! Sorry for the trouble. Our MozBar does detect this canonical, so it is odd that the Site Crawl wouldn't. I might recommend reaching out to us at help@moz.com with your campaign details. We can check on your site crawl and see what might be going on!
| moz_support1 -
We have set keywords on the account and they all disappeared can you please let me know why ?
Hi there, Jo from the Moz help team here. I've had a look at your campaign and I can see lots f keywords added to your Tracked Keywords under the Rankings tab. I wonder if you could please check there and let me know if they are the keywords you're after. I would recommend reaching out to the help team directly if you're still stuck help@moz.com Cheers! Jo
| jocameron0 -
Redirect chain on print pages
No problem! I hope it goes well I often use this third party tool to check on redirects: https://httpstatus.io/
| eli.myers0 -
Change campaign settings, http to https
Hello, I am trying to change http to https for when you crawl the website, is this automated now or do I need to configure it in the campaign settings somewhere?
| Niclasfa0