Category: Technical Support
Find expert assistance to help you troubleshoot technical issues with the Moz tools.
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Campaigns on Homepage
Same here - I contacted support and they said "This is a known issue, and we are working on revamping that page entirely - you should see something new there pretty soon! :)".
| DougRoberts0 -
Are these MA dashboard issues errors or ccorrect ?
Thanks Chiaryn , i have now emailed the project details to help@ All Best Dan
| Dan-Lawrence0 -
My data is stuck and hasn't updated from a few weeks back
Perfect. Thanks for this James
| Vivid-North0 -
Moz Campaign Error
Hi Noah, I've looked in our help desk queue under both your username and your company name, and I'm not seeing any tickets from you. If the link Erin gave doesn't work for you, you can also email help@moz.com and we can help you that way. Thanks, Keri
| KeriMorgret1 -
How often do my stats get updated?
depending on what you need some things are updated a little bit more often (like open site explorer) however mostly what you need is on the weekly reports.
| GPainter0 -
Only sections are showing on PDF report?
Hi Alex! Thanks for reaching out! My name is Erin, and I'm on the Moz Help team! Sorry to hear you're having trouble with your Custom Reports! I want to respect your privacy, so can you email help@moz.com and let us know which campaign/report is giving your grief? We'll look into things further from there! You're totally right about the missing campaign stats! We're planning to give that section of the app a facelift, which is why it looks a little empty for the time being. I hope that helps, and I look forward to seeing your email! Cheers, Erin
| ErinMcCaul0 -
I have already canceled my subscription. How do I remove my credit card details from my profile to make sure that I ma not charged?
If your account has been cancelled you will not be charged. However if you would like to, you are free to contact the help desk team at https://moz.com/help/contact Hope this helps.. Malcom
| PrintPlace.com0 -
Can I retrieve a deleted campaign?
Yeah, they should change it to ONLY give the archive option. That would be nice!! But yes, we just archive them all, just in case!
| Bryan_Loconto0 -
How can I retrieve an old account that isn't in the archive?
Awesome Tom! Glad that worked
| DavidLee0 -
On page SEO Report Sucks
Thanks to you all. I'll post a request there. Micha
| Multiverse-Media-Group0 -
Moz pricing plans don't make sense
Thanks Sam. Please let me know. Thanks.
| Multiverse-Media-Group0 -
Possible to make domain change?
Unfortunately, you'll need to create a new campaign for the new domain. You can keep the old campaign, or archive the old campaign, and keep the historical data that way. Best of luck on the domain change!
| KeriMorgret0 -
New dashboard in reports
HI David i know you know but just saying here have sent you the campaign details and you klindly sent to engineering to look into it. Just letting you know i submit reports to my clients at beginning of the month so will need this fixed by end of month latest so reporting is consistent Many Thanks Dan
| Dan-Lawrence0 -
MA monthly reports
Just to let you know my reports received a couple of days after this so thanks for that They do still have display issues such as chart legend saying June is July etc etc as well so please remember to fix those when you get a mo re future reports along with any data inconsistencies between GA and reports if any remain as per a previous support ticket many thanks dan
| Dan-Lawrence0 -
How can i cancel my membership?
Every time I try to "confirm cancel" using the link: https://moz.com/subscriptions/cancel an error message appears that says, "Your account is still active. You must cancel first before completing this survey." Is there another way to cancel this subscription?
| juliasphoto0 -
Trouble Loading Dashboard
Yea I figured you are not staffed on the weekend. I immediately responded to her email but didn't get a response. Just sent an additional email this morning with photos. Just trying to figure this out. Been having issues with various aspects the last 3 months. If its something we are doing wrong I just want to know what it is so we can fix it. I feel like its calling for the data and not getting it. It just spins and spins and sometimes does the Paper Airplane thing.
| SEO_Mechanic0 -
Getting A hug from Roger
Woh! I did not know this. YAY! ROGER! We are HUGGING in just a few weeks! So excited for Mozcon.
| MarieHaynes2 -
Remove of No follow when you become a specialist on Moz
Nice work getting to that participation level, Andy! Paul
| ThompsonPaul0