Welcome to the Q&A Forum

Hi Jen! Yes, this thing IS on. Have a great day!

KeriMorgret, I was charged before I thought my trial was done. Can you contact me so that we can figure out how to cancel my subscription! thanks. Jimmy bender

Hi Tiffany! What you can do is also navigate to moz.com/billing and click on the cancel free trial button shown here: https://www.evernote.com/shard/s269/sh/bd036449-f8e5-4e25-ab09-d60a68dce057/291d2dbfaeea303ef45bc31945e6030d Hope this helps!

That is a great question! When you cancel, from here: https://moz.com/subscriptions , we archive your data automatically. This means that you can come back at any time a re-active those campaigns right where you left off This is the way we "pause" the membership for you. We hope to see you back soon!

Lindsay is correct. You can technically download them as many times as you want. Our digital rights for them only extend to one downloaded copy, but we're pretty generous / don't really care for those sharing around their office. We do ask that you don't put them out publicly, do public showings, or charge others for them. Thanks!

Hi Francois! All reports start running on the first of the month, but may not be complete until the 4th of the month. Plus, I see that you're in South Africa, so you may also simply be checking before the reports have finished on our end. If you don't see the report in the next 24 hours, send us an email at help[at]moz.com with the details of the campaign, and we'll dig into it! I hope this helps a bit. Thanks! Jen

Hi there, Pixelbypixel is correct, there is a monthly reporting option. Did you find it?

Thanks a lot Marcus. I understand but did not know. I thought something is going wrong with my account

Hi there! Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. Sorry to hear you're running into this error! What browser are you using? Our tools are optimized for Chrome and Firefox, so if you're running another browser that could be causing problems. If you continue to run into this, shoot us an email at help@moz.com, and let us know which PDF you're trying to generate. We'll be able to help you troubleshoot this from there! Cheers, Erin

Thank you

Will do thanks Keri

Hi Mohammed, You just did Seriously though If you are a Moz Analytics subscriber then yes you can post and respond to Q&A questions. Another way is to earn over 500 MozPoints (pending staff approval) then you can also post and respond to Q&A questions.

We're having the EXACT same problem with the 902 error code from Moz. Google is NOT showing this code for us.However, MOZ showed it on Sept 11th but I believe it stemmed before that date.

Thank you for the responses.  I finally got it to take.  There was simply a massive delay before it showed up.  In short, I just have to wait a long time.

Hello Brian, thanks for the heads up! This is Abe from the Moz Help team. I hope I can help. The page you are trying to grade has a pop up with a Yes or No question, that our crawler can't get past. Make sure to use the on page grader tool with pages that do not have pop ups or mandatory questionnaires that show up when you go to the address. We do hope to add the ability to bypass these in the future. Make sure you are tracking the exact url that your competitor is ranking for in Google. If your competitor ranks for www.example.com and you have example.com (non-www) in your settings, we will not be able to display the correct results. Make sure to indicate the version you notice them ranking for in Google, in your campaign settings. I hope this helps! If you need any more help or have questions, please write in help@Moz.com and ask fro Abe

In your campaign for your site, go to the Search tab. You'll find the crawl diagnostics, on-page grader, and other tools that give you suggestions for your site.

Hello! Your campaign is now showing data. It appears you made changes about an hour after the initial setup so it cancels the rush collection. For new campaigns you want to make sure the full setup is completed within 30 minutes. Hope this helps!

Hi Lisa, Thanks for writing us! I have sent a response to your request so you should be seeing that soon. If you have any questions please feel free to respond to that email and I will be happy to help.:) I wish you a wonderful day! Cheers, Sean

A hyphen shouldn't be an issue. The best thing to do would be to send an email to help@moz.com listing which domain is having an issue, and we'll be able to look into it directly there. Thanks!

Hi, Your campaign should update every 7 days from the day it was created. If it's been longer then that you'll want to submit a ticket to us here: https://moz.com/help/contact So we can look into what the delay is. Thanks, Steffany