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Category: Technical Support

Find expert assistance to help you troubleshoot technical issues with the Moz tools.


  • Yeh, I checked that and it said no issues hence why I asked here.

    | TheWebMastercom
    1

  • Just wanted to agree with the above and say that the ability to schedule custom reports to run on a particular date per month is really important for us too. Cheers

    | TomahawkNZ
    1

  • Sean, #1 The problem is not with the branded "Report" #2 The problem is not with my image .jpp #3 I am able to upload my logo just fine and it appears on the branded report #4 When I select "Schedule Report Generation" Automatically generate this report: and it sends it to my customer your MOZ logo is at the TOP OF THE EMAIL. The Email itself with the branded report attached has the MOZ logo. So why would I want my report to have MY LOGO when the email has YOUR LOGO?

    | GEWEB
    1

  • I am a new Moz customer and specifically chose the $149 plan to get "branded reports" My Logo shows on the pdf report but when that report is emailed to the client there is a big black banner at the top of the email that says MOZ! I chose branded reports so that the customer would see my branding not MOZ. This is very frustrating and there is no good answer from MOZ, I know that you can send the email with my return email address but why do you have to put the MOZ branding in the email.

    | GEWEB
    2

  • There was another thread created just three hours ago on the same thing - http://moz.com/community/q/how-to-export-data You can also try the search feature. But it depends on what you want to export, I'd recommend looking in the above thread. You could be able to do it all via the custom report section if you don't mind pdfs.

    | GPainter
    0

  • You can also archive the campaign, it wont add up to your campaign and if the client ever comes back or you want to review something its still there for you. Glad you found it though

    | GPainter
    0

  • Strange, it's probably a bug in their subscription system. The free trial is free, they don't charge for it. I'm not sure if support is working during the weekend, so probably you will need to wait till Monday for a reply. I just checked in my account - upgrading once you have a paid subscription is pretty straightforward, and the calculation of the remaining credit for the current subscription / amount to be paid for the new plan seems correct. Rgds Dirk

    | DirkC
    1

  • Hi, On the keyword ranking page in your campaign there's a button on the right hand side, just above the graph that you can use to send yourself an email with all the historic ranking data in .csv format. It includes ranking data for you and any competitors that you've set up on all of the search engines you set up in your campaign. For some of my campaigns, this goes back years! Was there other historic search data you were trying to get?

    | DougRoberts
    0

  • Ok thanks for the response Keri

    | aap82
    0

  • course...maybe the real question is - why would you want to detune to free??

    | JVRudnick
    0

  • They're generally updated on Thursday's so you should see it available on the 5th. What you can do in your Analytics though is click on the link "About Your Data" in the top right corner and get the dates and information for your account. Cheers!

    | RyanPurkey
    0

  • Hi Mark! I'm afraid we can only generate and store reports for daily/weekly/monthly timeframes. Our product managers are looking for feedback on timeframe features. I strongly recommend submitting your feedback and suggestions in this discussion which will help with prioritization: https://seomoz.zendesk.com/entries/27482543-Moz-Analytics-Weekly-Monthly-Quarterly-Annual-Reporting-PDF-Email Hope this helps!

    | DavidLee
    0

  • Thank you, everyone, for your prompt and useful responses!

    | Bonfire
    0

  • Click on your profile picture (right upper corner) - Select Billing&Subscription - then Billing Information -> your invoices are listed here.

    | DirkC
    0

  • Hi There, Just wanted to jump in and say that the refund has been provided so you should be all set. We have emailed you directly so if you have any questions please feel free to follow up there. Have a wonderful day and thanks for trying out Moz!

    | Sean_Peerenboom
    0

  • I think that it is a good possibility. I wouldn't put Canonical tags on the product page however. The product page isn't the same as the category page, the html coding is just very similar between the two.

    | MonicaOConnor
    0

  • At this time, Moz does not provide access from multiple users to a single account. It is on the product roadmap and a very popular requested feature, but we haven't seen it added to the service as of yet. Currently, you'd need to email separate reports to your clients. Source: https://seomoz.zendesk.com/entries/20199538-is-there-a-way-i-could-add-another-user-to-access-my-pro-account

    | Ray-pp
    0

  • Dean is correct! As long as you are logged in simply head over to moz.com/billing and you'll find all of your historical invoices as well!

    | jameskais
    0

  • Hi Christophe! I am not able to find any issues with your account that would result in a page not found error. Are you able to access the site from a mobile browser/connection? http://analytics.moz.com/pro/home

    | DavidLee
    0