Welcome to the Q&A Forum

Hi Glenn!

Would you be able to collect a few examples of the inconsistencies your client is seeing between Google results and Moz results? When you have them, please send them to help@moz.com so that we can take a look.

Thanks!

Kevin
Help Team

Hi Floriane!

Could you send your question to help@moz.com so that we can take a look at your campaign and see why this might be happening?

Thanks!

Kevin
Help Team

Hi Glenn!

Thanks for passing along your feedback. I've sent this further to our product team to see about the likelihood of getting this implemented. Suggestions like these are really helpful in developing new features for our tools, so thank you again

Kevin
Help Team

Hello Giorgio!

Here's a little more information about 804 errors from our Crawl Errors page:

804 HTTPS (SSL) error
804 errors result from a site with misconfigured SSL software. If Moz's crawlers cannot correctly interpret an SSL response for a home page, the crawl ends immediately.

I would recommend reading through and following the steps on this post about 804 errors, which has been helpful for others:
https://moz.com/community/q/error-code-804-https-ssl-error-encountered

I hope this helps!

Kevin
Help Team

Hi Dusan!

If you're still having issues, can you send us your URLs to help@moz.com so we can take a look and see what's going on?

Thanks!

Kevin
Help Team

Hi Chris!

Take a look at the following post that has some good suggestions for resolving the 804 error you're seeing:
https://moz.com/community/q/error-code-804-https-ssl-error-encountered

If you continue to have further questions, send us your information at help@moz.com and we'll take a look.

Thanks!

Kevin
Help Team

Hi there! I'll try to explain a few reasons why this might be happening:

There are two types of link data we capture: external and internal linking pages. In order for us to discover backlinks to a site, we need to crawl the sites and pages linking to it. Once we can find those links, we will then be able to crawl a site to find pages it links to and so forth.

If you don't see any inbound links from external sites, note that the Mozscape index is still growing! Keep in mind that, while large, our index doesn’t cover the entire web. If you have a smaller site, it’s possible we haven’t crawled the domains linking to it. Search the pages linking to yours to see if we have indexed their links. If you need help with link building, we've got a fabulous guide here!

For some more in-depth info, here's how we compile our index:

- We grab the most recent index.
- We take the top 10 billion URLs with the highest MozRank (with a fixed limit on some of the larger domains).
- We start crawling from the top down until we've crawled 90,000,000,000 pages (which is about 35% the amount in Google's index).
​

So, if the site is not linked to by one of these seed URLs (or one of the URLs linked to by them in the next update) then it won't show up in our index.

Other tools, such as Webmaster Tools, Ahrefs, and Majestic will alway show more link data as they target the quantity of links, while OSE focuses more on quality and Domain Authority. It’s best to use all the tools you can to obtain a full backlink profile; I've got a post here that details why and how that is!

Mozscape focuses on a breadth-first approach. Therefore we almost always have content from the homepage of websites, externally linked-to pages, and pages higher up in a site's information hierarchy. However, deep pages that are buried beneath many layers of navigation are sometimes missed and it may be several index updates before we catch all of these.

We update once a month and you can view the next scheduled update here: http://moz.com/products/api/updates

Hope this helps provide some clarity!

Kevin
Help Team

Hey Jason!

I just checked your campaign, and since tracking was excluded to the subdomain you will need to create a new campaign. However, Dirk and Bryan should be correct in that your GA account should be just fine with those modifications they pointed out.

I hope this helps. Thanks everybody!

Kevin
Help Team

Hi Chris!

I was able to re-push the data to your Teasdale Fenton listing, which is now showing Expected Update times. If you notice anything more that looks out of the ordinary for your Moz Local listings, send us a ticket at help@moz.com and we'll look into it right away

Thanks!

Kevin
Help Team

Fantastic! Let us know if there's anything else we can help with

Kevin
Help Team

Hi Jeffery!

Check out this post to see how to go about it, as well as some other useful information about what to expect when blocking rogerbot:
https://moz.com/community/q/rogerbot-problems

I hope this helps

Thank you,

Kevin
Help Team

Hi Nikki - I sent you a response yesterday, but it looks like you didn't see it! I just sent another one with instructions about how to try to resolve this

Thanks,

Kevin
Help Team

Hi David!

Can you send us an email at help@moz.com so that we can check into this further? Feel free to ask for Kevin directly and I'll work with you on your listings.

Thanks!

Kevin
Help Team

Hi Nikki!

Could you send a ticket to our Help Team at help@moz.com so that we can take a look at your specific campaign? There are a couple different reasons why this could be happening, so it'd be great to take a look.

Thanks!

Kevin
Help Team

Hello Olga! Open Site Explorer pulls from our Mozscape index, which updates about once a month. You can always check our update schedule whenever you like!

Most new sites and links will be indexed by our spiders and available in Mozscape and Open Site Explorer within 60 days, but some take even longer for a variety of reasons, including the crawl-ability of sites, the amount of inbound links to them, and the depth of pages in subdirectories.

Just so you know, here's how we compile our index:

• We grab the most recent index
• We take the top 10 billion URLs with the highest MozRank (with a fixed limit on some of the larger domains)
• We start crawling from the top down until we've crawled 180,000,000,000 pages (which is about 35% the amount in Google's index)

Therefore, if the site is not linked to by one of these seed URLs (or one of the URLs linked to by them in the next update), then it won't show up in our index.

We update our Mozscape Index every 4 weeks. Crawling the entire Internet to look for links takes 2-3 weeks, but our crawlers are always collecting data. When we need to put the index together, we grab all the data they have collected and start processing, which can take up to 3 weeks to determine which of those links are the most important.

Mozscape focuses on a breadth-first approach. This means that we almost always have content from the homepage of websites, externally linked-to pages, and pages higher up in a site's information hierarchy. But deep pages that are buried beneath many layers of navigation are sometimes missed and it may be several index updates until we catch all of these.

If our crawlers or data sources are blocked from reaching those URLs, they may not be included in our index (though links that point to those pages will still be available). Finally, the URLs seen by Mozscape must be linked to by other documents on the web, or our index will not include them.

I hope this information helps! While the site and links may not be indexed yet, give it some time Thanks!

Kevin
Help Team

Hello all - we recently made some changes to our Keyword Difficulty tool. Can you both please send examples of the pending keywords you're seeing to help@moz.com? The Help Team will look into this as soon as possible. Thanks!

Hi there!

Could you create a ticket by sending a mail to help@moz.com? This way the Help Team can take a look and try to figure out exactly what's going on.

Thanks!

Kevin
Help Team

Thanks for the heads up about Open Site Explorer. We are currently looking into this. You can follow the progress of the outage here:
http://health.moz.com/

Kevin
Help Team

Hi Samuel! I'm glad to see that you got it figured out - troubleshooting small errors like this can be a huge headache

Let us know if anything else comes up by sending a mail to help@moz.com anytime.

Thanks!

Kevin
Help Team

Hi Tom!

When you look at a Moz Local listing in the Check Listing tool, you can see a list of duplicate listings that pull up in the Duplicates tab. Here you can request removal of these duplicates, which would most likely include the older locations of your most recent listing.

Can you write into help@moz.com with your specific example so that we can take a look and figure out the best way for you to proceed? Thanks!

Kevin
Help Team