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Hey there!

Thanks of reaching out, Jo from the Moz help team here.

This is most likely a Squarespace issue as they automatically block our bots from the robots.txt and if rogerbot can't get to the robots.txt then the crawling stops. Please pop an email over to help@moz.com and we can check this is definitely the cause and get a workaround in place for you.

Cheers!
Jo

Hi Gemma,

I would agree with these answers from Thomas and Ria, and I would add that the Domain Authority calculation is based on dozens of factors includes link counts, MozRank and MozTrust scores etc, it's not just a tally of the authority of all your pages.

https://moz.com/learn/seo/domain-authority

I usually use high PA to help guide me towards pages that I want to action fixes on, for example missing title tags or any other errors highlighted through the site crawl. However I would be careful inverting this to cull pages with PA 1 without further assessing their value.

I hope this helps!

Jo

Hey there!

Thanks for reaching out!

This isn't something we're working on right now. I have heard that Google hasn’t fully rolled this out and is still in the process of gradually testing the mobile-first algorithm.

For now we'll be keeping an eye on how things progress.

We'll be sure to publicize any updates on our blog in future.

Best wishes,

Jo

Hello Naomi,

Thanks for reaching out!

I would recommend heading over to the thread below which details the troubles we've had in the past crawling sites that use SNI and the work the team are doing to update our crawler.

https://moz.com/community/q/moz-pro-our-web-crawler-and-sites-that-use-sni

If you would like more help of information you're welcome to reach out to us at help@moz.com.

Cheers!
Jo

Hi Naomi,

I would recommend reading through this post https://moz.com/community/q/moz-pro-our-web-crawler-and-sites-that-use-sni for the latest news on our new crawler.

If you're still stuck you can reach out to Moz support help@moz.com with details of your site and campaign. :]

Cheers!
Jo

Hi Kevin,

Thanks for reaching out.

So that I can investigate and provide you with the correct information I wonder if you could please send details of the campaign you are looking at and the date you changed the GA code to help@moz.com.

Cheers!
Jo

Hello Hans,

Thanks for reaching out.

Jo here from the Moz Support team, I'm currently tracking your page optimisation reports to nail down what is at play here.

I'll be sure to keep you updated through through your support ticket.

Cheers!

Jo

Hi there!

Jo here from the Moz support team.

First off you can edit your information in your profile to remove any information you don't wish to have in your profile.

For more extensive removal and queries about billing information please reach out to help@moz.com.

Please note this is a public forum, I would advise against sharing any sensitive information through our Q&A.

I hope this helps, if there is anything else I can help you with please do let me know

Cheers!
Jo

Hi there!

Jo here, from the Moz Support team. Thanks for the reply Alick300, quality backlinks is the best way to increase the authority of your site. Each high quality link is like another site endorsing your site.

If you're wanting to know more about Moz Spam Score in general I'd recommend checking out this article & video

https://moz.com/blog/spam-score-mozs-new-metric-to-measure-penalization-risk

https://moz.com/blog/understanding-and-applying-mozs-spam-score-metric-whiteboard-friday

The 17 Spam Score flags represent a wide variety of potential signals ranging from content concerns to low authority metrics. Since this is just based on correlation with penalization, rather than causation, the solution isn't necessarily to change these factors on your site, but it could be worthwhile to consider them!

I hope this helps.

Cheers,

Jo

Hello Nancy!

I suspect this is related to our crawler having trouble with SNI. You can read ore about this in this thread here: https://moz.com/community/q/804-https-ssl-error

The good news is that a recent update has been made, and we're ready to accept beta SNI customers to test it out. Please see the article here that explains this further: https://moz.com/community/q/moz-pro-our-web-crawler-and-sites-that-use-sni and if you're interested in being a part of the beta testing, the link to the sign up page is here: http://goo.gl/forms/LCvL9Ix8JDHfbAvr1

I'm sorry for the trouble!

If you're still stuck please do reach out to us at help@moz.com and we can investigate further.

Cheers!
Jo

Hello!

Thanks for reaching out and for your interest in using Moz Local in Spain! As you may know, Moz Local only supports US and UK business locations.

Every new market presents challenges that we have to work through. The other barrier to entering new markets is being confident that we can work with the right partners to deliver value.

If and when we expand our presence, we will make announcements on our blog here:

https://moz.com/blog/category/local-seo

Feel free to follow our blog for any updates! Hope this helps and please let me know if there's anything else I can help with.

Cheers!

Jo

Hi Lance,

Thanks for writing in!

Unfortunately, we do not offer a Flash Test tool here at Moz.

The tool you mentioned from the SEO ToolKit does seem to be very efficient however (http://seositecheckup.com/tools/flash-test) and I will definitely pass this on to the rest of the team as a suggestion for something that could be implemented in the future.

Cheers!

Jo

Hi Feilim,

Moz Pro campaigns are designed to hold the SEO reporting for your whole website. Some people set up campaigns to track their root domain, subdomain or sudfolder depending on their site set up.

I can recommend our getting started guide for a walkthrough on how to set up your campaign.

Add your keywords when you create your campaign, or through the "Add & Manage Keywords" tab, nested under the "Rankings" tab to track your, and your competitor's, performance over time.

Click the keyword to see your rankings over time, which looks like this.

You can also get pointers on how to improve your on-page SEO, just click on the little grey optimize button on the right hand column of your keyword rankings to run a page optimization report.

I hope this helps, if you're still stuck please write in to us at help@moz.com.

Cheers!
Jo

Hi there!

If you’re not able to attend a scheduled personalized demo it helps us a great deal if you can contact your specialist in advance to arrange a new time slot.

Otherwise we have a lovely Mozzer hanging on the line with no one to talk to

I can see that your demo master reached out to you with a link to reschedule, so you should be able to find this in your inbox or by logging into the app to pick up that message. If you don’t see this, just shoot us an email at help@moz.com and we’ll get it sorted for you.

I hope this helps!

Cheers!

Jo

Hi there!

Jo here from the MOZ help team, just jumping in to say that Moz Pro has a 90% tolerance for duplicate content, which means it will flag any content that has 90% of the same code between pages. This includes all the source code on the page and not just the viewable text.

You can run your own tests using this tool: http://smallseotools.com/similar-page-checker. In the case of http://www.rushimprint.com/custom-planners-diaries.html?resultsperpg=viewall and http://www.rushimprint.com/custom-bluetooth-speakers.html?from=topnav3, these pages are 97% similar, which is why they're being flagged.

I would recommend reading through these Q&A threads with similar queries regarding duplicate content on ecommerce sites:

https://moz.com/community/q/how-bad-is-duplicate-content-for-ecommerce-sites

https://moz.com/community/q/ecommerce-duplicate-content-on-product-pages-eg-delivery-info-contact-details-etc

There are more in-depth explanations of common answers to duplicate content on this page, if you're curious: https://moz.com/learn/seo/duplicate-content

I hope this helps explain, ​if there is anything else I can help you with please do let me know.

Cheers!
Jo

Hello!

There can indeed be fluctuations in the rankings, as Alvaro has indicated, and I agree that setting up a campaign to track your progress if a top idea.

There can be a few reasons why the rankings might look different when you do a manual search, but it sounds like you have combatted the main one by running manual searches when signed out of your Google account and in an incognito browser to avoid any personalised results skewing the rankings.

However it's worth noting that even if you're logged out of your Google/search engine account other elements, such as geography and search history can also influence ranking positions. So, there can be a lot of variation in what different people, searching from different computers/locations, might see in the rankings.

The tool runs searches from a variety of IP addresses and IP blocks using non-personalized, search history/location-agnostic requests. In our experience these have provided the most accurate results, showing what the "most" users see, though we know there's still quite a bit of room for fluctuation!

If you're still stuck, please do pop us a message at support with the keyword and URL so we can take a closer look, help@moz.com.

Cheers!

Jo

Hey there! 
You can indeed add local tracking to your keywords through your Moz campaign once it has been set up.

Just pop over to the Add & Manage Keywords tab, and click the 'Add Keywords' tab here: http://screencast.com/t/xwESEFqi
You can add new keywords and click "Track Locally" to do just that.

Or you can add a geolocation tracking option to your existing keywords. Just click “from your existing list”. This is what it looks like: http://screencast.com/t/uKuZ9WOZr

You can read more about the keyword rankings tab here: https://moz.com/help/guides/moz-pro-overview/keyword-rankings/add-and-manage-keywords

If anything is unclear please do let me know

Cheers!

Jo

Dirk has got you covered here, I just wanted to add some more info for anyone else with a similar query.

To track each subdomain separately you can set up individual campaigns and selecting the advanced option like so:

http://screencast.com/t/VMaLHNfZ

This is only available during campaign setup.

To track the main website + 8 subdomains you will need to upgrade to the Medium plan which allows you to up to 10 campaigns.

If you're stuck with your upgrade or any account based queries please write in to us at help@moz.com so we can keep your account details private

Cheers!

Jo

Hi Tony,

Thanks for your question about Multiseat!

These emails can indeed be altered. Each seat with access to an account can 'unfollow' any campaigns they don’t want to receive notifications for.

Just toggle the ‘Following’ option below each campaign on the manage campaign page, this is what it looks like:http://screencast.com/t/CkjIPfiwsh

I would also point out that the Email settings are global, unticking these options stops campaign emails altogether.

I hope this helps

Cheers!

Jo

Hello!

Jo here from Moz Support.

We are experiencing some intermittent issues with OSE at the present time - it's not just you!

Sorry for the trouble :(. You can check our health page for any updates: http://health.moz.com/

Alternatively if you'd like to submit a support ticket I'd be happy to reply to you directly when it's all back up and running.

Cheers!

Jo