Welcome to the Q&A Forum

Hello there!

Jo from the Moz help team here, thanks for reaching out!

Your best bet is to reach out to us at help@moz.com and we'd be happy to help :]

Cheers!
Jo

Hi there!

It sounds like you're wondering why we haven't got link data for you in OSE. There are a few possible reasons why your site might not be indexed.

The first thing to check is if your site uses a custom Top Level Domain (TLD), like .agency or .london. If so, then you won't see data for your site in our index, as we don't currently support custom TLDs. Unfortunately there isn't a good workaround for this—it's a technical limitation of the tool. I can see you site http://www.trickypedia.com/ doesn't use a custom TLD, so you're good.

If your site isn't linked to by one of the seed URLs used to build our index, then our bot won't be able to find it and add it to our map. Learn more about how we index the web.

In addition to this, Mozscape focuses on a breadth-first approach. Therefore we almost always have content from the homepage of websites, externally linked-to pages, and pages higher up in a site's information hierarchy. However, deep pages that are buried beneath many layers of navigation are sometimes missed, and it may be several index updates before we catch all of these.

If our crawlers or data sources are blocked from reaching those URLs, they may not be included in our index (though links that point to those pages will still be available).

Finally, the URLs seen by Mozscape must be linked-to by other documents on the web or our index will not include them.

If links to your pages have not been indexed and you have links from high Authority pages, you might want to check to see if we have indexed the pages linking to your site. Enter the URL that you know if linking you into Open Site Explorer and see if we've got those in our index. You'll also want to make sure that we aren't blocked from crawling the site. If our web crawlers are blocked from crawling certain pages (i.e., with "noindex" or a Robots.txt exclusion), they may not be included in the index.

I hope this helps, please do let me know if you would like more clarification or have any other queries.

Jo

Hi there!

Jo from the Moz Support Team here.

I would agree with both Martin and Alick on the broader implications.

In terms for DA and PA specifically I'm afraid we don't currently support gTLDs in our index, which would be why you're seeing PA and DA of 1.

Here are the TLDs currently supported.

Unfortunately, I don't know of a good workaround for this right now, but it is something we're working on.

I'll pass your query along to my team so they are aware.

Sorry I don't have better news on this one.

Jo

Hiya!

Jo from the support team here.

It could definitely be better! I've let our team know about your feedback :]

Cheers!

Hi Jason,

Jo from the help team here.

I would recommend starting by reading this article which goes through how to investigate why your optimized page or site might not be ranking:

https://moz.com/blog/optimized-my-site-but-still-not-ranking-next-level

It starts with going through how to figure out if your site in indexed at all through Google Search Console.

Best of luck!

Jo

Hi!

Jo here from the Moz Support team.

Thanks for the feedback! i've submitted this to our product team for you.

You're more than welcome to reach out to Moz support at help@moz.com with any other comments of feedback :]

Cheers!
Jo

Hi there!

I can see that you've submitted a ticket to support so I've replied to your directly there.

For any other subscription or account queries I would recommend reaching back out to help@moz.com or checking out our Help Hub account guide here.

Cheers!
Jo

Hi jfolpf,

I'm afraid we don't support account deletion right now. However, you are welcome to change or remove any information in your Moz profile.

We can swap out card details at our end, and once all this is done we can also ban your account to deactivate it.

Please write into help@moz.com to get this ball rolling.

Cheers!
Jo

Hey there!

Jo from the Moz support team here, sorry for the trouble you've had!

I think it may help to see your list and then we can give it a go at our end.

Would it be ok to email the list csv or excel file to help@moz.com for us to investigate?

Cheers!

Jo

Hi Jesper,

Jo here from the Moz support team.

As WebBoost has noted our crawler isn't compatible with SNI, but the good news is that our team has been working hard on a new crawler which is in Beta right now and can handle SNI. If you're interested in being a part of the beta testing, the link to the signup page is here: http://goo.gl/forms/LCvL9Ix8JDHfbAvr1. Once you fill out that form, you will automatically be added into the Beta during the next round.

We will be rolling the new crawler out to all of our users once it's out of it's Beta phase, but I don't have an exact timeframe of when that will be at this time as it's still being worked on.

You're welcome to reach out to us at help@moz.com if you get stuck :]

Cheers!
Jo

Hi!

Jo from the Moz support team here.

Unfortunately, you can't add more than 3 competitors per campaign. However, you do have the option to create a new campaign for the same website using another set of different competitors, if you wanted to do that.

If you were looking for extra competitive link data, Open Site Explorer would give you the ability to compare up to 5 sites within the 'Compare Link Metrics' tab, here is the guide.

I hope that helps!

Best,

Jo

I'm glad those resources helped!

There are lots of things you can do. You can frequent forums or Facebook groups to see what your target audience are talking about. Start discussions on Twitter or other social platforms. You could also put some content live and see if it resonates.

I would recommend starting with this Whiteboard Friday on knowing your audience

https://moz.com/blog/know-what-your-audience-wants-before-creating-content-whiteboard-friday

And this one on more data driven audience analysis

https://moz.com/blog/discovering-which-sites-your-target-audience-visits-whiteboard-friday

Let me know how you get on

Cheers!
Jo

Hi there!

The basic process involves:

• Researching and gathering questions that have featured snippets
• Assessing who is asking these questions
• Analyse your content and update it to clearly help people asking these questions
• Work on your on-page optimization and overall site authority to get within striking distance of Featured Snippets

I can definitely recommend reading up on the resources we have on this topic.

Dr Pete has written a great guide here:

https://moz.com/blog/featured-snippets-from-start-to-finish

https://moz.com/blog/ranking-zero-seo-for-answers

Ronell has written about how to win snippets here

https://moz.com/blog/featured-snippets-a-deadsimple-tactic-for-making-them-stick

We also have a guide to tracking SERP Features with Moz Pro here:

https://moz.com/help/guides/moz-pro-overview/rankings/serp-features

I hope this helps, if there is anything else I can help you with please do let me know

Cheers!
Jo

Hello Jacob,

Thanks for reaching out, Jo from the Moz support team here.

I've investigated your example and it looks like Accessories?category=beach-towels has 15 duplicates with canonical tags pointing to different URLs.  For canonicals to work they need to point to the same URL.

I've exported the csv from your Moz Pro Site Crawl and located your example URL below:

https://www.havaianasaustralia.com.au/Accessories?category=beach-towels

From here I've scrolled over to the Duplicate URL column and grabbed those URLs then checked the page source for the rel=canonical tag.

Here are a couple of examples of what I've found:

It looks like this page https://www.havaianasaustralia.com.au/Accessories?category=keyrings

Has this tag rel="canonical" href="http://www.havaianasaustralia.com.au/Accessories"/>

This page https://www.havaianasaustralia.com.au/Accessories?category=towels

Has this tag rel="canonical" href="http://www.havaianasaustralia.com.au/towels-havaianas-accessories">

So the page Accessories?category=beach-towels will be picked up as having duplicates as those 15 pages have 90% of the same code between pages. This includes all the source code on the page and not just the viewable text.

You can also run your own check using this tool: http://smallseotools.com/similar-page-checker/

I hope this helps, if there is anything else I can help you with please do let me know

Cheers!
Jo

Hi there!

Jo here from the Moz support team.

Spam score is made up of 17 unique signals identified for that subdomain content.yudu.com, rather than that page.

I wouldn't really describe the Spam Score flags as an algorithm, but rather flags that are triggered with the gathering of data for our Mozscape index.

You can check out all the flags and the ones that were triggered for that subdomain here https://moz.com/researchtools/ose/spam-analysis/flags?subdomain=content.yudu.com

In addition to the Whiteboard Friday that Alick300 shared above I also recommend reviewing this article by Rand on Spam Score https://moz.com/blog/spam-score-mozs-new-metric-to-measure-penalization-risk

I hope this helps, if there is anything else I can help you with please do let me know

Cheers!
Jo

Hey there!

Thanks for reaching out. I can see that you've written in to our support team as well, I'll share the reply here for anyone else who has this query :]

Basically we collect the social traffic data directly from GA. Any discrepancies are usually attributed to either the wrong GA code being added to the Moz Pro campaign.

If the code on your campaign matches your site and the numbers still look a little off then this could be due to the way we collect this data from Google Analytics - every 2 days we request 2 days' worth of data, and then those numbers are summed to give weekly totals, and then those weekly sums are totaled to give total monthly visits. That means that if there was any kind of hiccup in the way GA was reporting your visits on social media when we were trying to collect that data, or if we collected it at a weird time and not all the data was available, our totals can be a bit off.

Unfortunately, we aren't able to display the GA social visits by source so your best bet is to check these figures in GA.

I hope this helps! to clarify!

Cheers

Jo

Hello there!

Jo here from the Moz help team.

The Moz Pro tool is available on monthly rolling billing, which means that it will automatically renew every month. There is no minimum term so you can cancel future billing at any time.

You can stop renewal through your subscription settings here https://moz.com/subscriptions

This will stop future payments and you'll have access to your data for the rest of the period your paid for.

You're welcome to reach out to us at help@moz.com for more help with your subscription.

If there is anything else I can help you with please do let me know

Cheers!
Jo

Hi there!

Jo from the Moz support team here :]

I wonder if you could let me know a bit more about which bit of the tool you're looking at?

If you have account specific query that you don't wish to share publicly you're welcome to reach out to us at help@moz.com.

Cheers!
Jo

Hi Michael!

Thanks for reaching out! Jo from the Moz support team here.

You may be interested our list of recommended SEO consultants here:

https://moz.com/rand/recommended-list-seo-consultants/

We're also offering a whole new range of SEO training classes. These are great to develop your team’s awareness of SEO best practices and processes, even if you end up hiring these services from a consultant. Take a look at the classes here: https://moz.com/training

I hope this helps!

Jo

Hello there!

Jo from Moz support here.

This is an issue specific to our crawler. Unfortunately at this time our crawler isn't compatible with Server Name Indication (SNI), which appears to be in use on your site. In general, SNI is a totally acceptable security configuration, but our crawler simply isn't equipped to be able to handle these settings.

The good news is that our team has been working hard on a new crawler that will support this configuration which currently in its Beta phase.

I recommend heading over to this thread for the latest updates.

If you're interested in being a part of the beta testing, the link to the sign up page is here: http://goo.gl/forms/LCvL9Ix8JDHfbAvr1. Our team will be in contact after you've filled out that form when we are ready to add additional users into the Beta.

We will be rolling the new crawler out to all of our users once it's out of it's Beta phase, but I don't have an exact timeframe of when that will be at this time as it's still being worked on.

In the meantime, I apologize for the inconvenience and let me know if you have any questions or need any additional clarification.

Cheers!
Jo