Welcome to the Q&A Forum

Hello!

Jo here from the Moz help team. While you can't delete the whole question, I would recommend editing the post and removing the mention of your site. You can edit your post on the bottom left here https://www.screencast.com/t/Y92D3XQp

​If there is anything else I can help you with please do let me know.

Cheers!
Jo

Hi there,

Jo from the Moz help team here.

You're right that Spam Score is based on the 27 factors outlined on our Help Hub.

Spam Score represents the percentage of sites with similar features we've found to be penalized or banned by Google. Spam Score is based on our machine learning model which identified 27 common features among the millions of banned or penalized sites in the data we fed it.

Which of the 27 features your site triggered isn't currently available. You'll need to look at the 27 features listed in this article and review your own site to see what you could change to improve your site's score.

I hope this helps!

Jo

Hi there,

Jo from the Moz help team here.

First off, it's worth noting that 5% is quite a low score. Secondly, I would clarify that the score isn't a calculation based on the Spam Score of sites linking to your site.

Spam Score is percentage of sites with similar features we've found to be penalized or banned by Google. To improve this score I would recommend understanding the 27 factors used to make up this score  and working on improving them: https://moz.com/help/link-explorer/link-building/spam-score
I hope this helps - let me know if there's anything else I can assist with!

Jo

Hi there,

Jo from the Moz help team here.

That's a great question! Unfortunately, you can't add more than 3 competitors per Campaign, at the moment. However, you do have the option to create a new Campaign for the same website using another set of different competitors, if you wanted to do that!

If you were looking for extra competitive link data, Link Explorer would give you the ability to compare up to 5 sites within the "Compare Link Profiles" section.

Sorry for the inconvenience, but I hope this clears things up. Please let me know if you have any other questions!

Jo

Hi there,

Jo here from the Moz help team.

The best way to get this data would be to set up your app to call our API for backlinks, and then cross reference this with the links found the last time your made your call to identify lost and discovered links.

Your programer should be able to let you know more about how to do this.

​If there is anything else I can help you with please do let me know.

Cheers!
Jo

Hi there,

Jo again from the Moz help team.

I'm afraid we're still getting a 520 error when we try to access your robots.txt.

In oder to investigate this further I wonder if you could please ask your website administrator or host for a copy of your server logs so we can see how your server is responding to rogerbot.

Please send your server logs to help@moz.com.

Cheers!
Jo

Hi there,

Jo from the Moz help team here. I've had a look at your campaign and I can see lots f keywords added to your Tracked Keywords under the Rankings tab.

I wonder if you could please check there and let me know if they are the keywords you're after.

I would recommend reaching out to the help team directly if you're still stuck help@moz.com

Cheers!
Jo

Hi there,

Thanks for reaching out!

It looks like we encountered a 520 error when we tried to crawl your site, if you check the Site Crawl tab in your Moz Pro Campaign you'll see that we were not able to access your robots.txt at the time of the crawl.

I'm going to kick off a recrawl at my end to see if this was an intermittent error and we can go from there.

Thanks for bearing with me!

Jo

HI Adam,

Thanks for reaching out.

I'm afraid this isn't currently a feature available with Moz Pro, sorry.

​If there is anything else I can help you with please do let me know.

Cheers!
Jo

Hi there!

I wonder if you could please send details of your URL and Keyword to help@moz.com so we can look into this further.

Cheers!
Jo

Hi there,

I'm not 100% sure what your query is here, I would recommend reaching out to help@moz.com for further assistance.

Cheers!
Jo

Good spot!

I'd love to investigate this further.

I’m wondering if you can provide me with a screenshot of the page you’re working on with the developer tools open? That way I can get this over to an engineer if needed.

You're welcome to email this to me directly at help@moz.com

1. What version of Chrome are you running?
2. What is your OS version?
3. What version of the Mozbar are you using? You can check from this page: chrome://extensions/
4. Screenshot of the developer tools with the Network tab and Console tab open which you're searching on Keyword Explorer

To open your developer tools, you can follow the below steps:

Chrome:
From the view menu at the top of your screen, head to developer and then developer tools. https://www.screencast.com/t/22xnisnx

Firefox:
From the menu on the top right of the screen, click “web developer” and then toggle tools. https://www.screencast.com/t/8vh2g1LF

It would be especially helpful if you could include a screenshot of the network tab as well as the console tab for us. Here is an example of what we would need to see: https://www.screencast.com/t/HjgvAB5WSPYj

Thanks so much for your patience while we get this worked out! Once we have these screenshots we can do some more investigating.

Cheers!
Jo

It looks like there is still a connection timeout for the non-www version of your site and robots.txt file

I've run a test using this tool again

http://httpstatus.io/

And this is what I'm seeing:

https://www.screencast.com/t/ll7WdleY9f

Our crawler always starts with the non-www version of your site and crawls from there.

To fix this I would recommend speaking to your website administrator or host about correctly redirecting your non-www pages so we can crawl your site.

I hope this helps!

Jo

Hi Sean!

That doesn't look right at all, sorry for the trouble.

I'm seeing something quite different at my end https://www.screencast.com/t/Yaysiexk

I wonder if you could please try in an incognito window, if that doesn't work please send details of your browser, browser version, and operating system to help@moz.com.

Cheers!
Jo

Hi there!

Jo from the Moz help team here.

While it can't be hard to say for certain why your PA decreased I can offer some guidance for how you can research what has happened here.

Domain Authority is our best prediction about how content would perform in search engine rankings on one site vs. another. Page Authority answers the same question for an individual page. Both are amalgamations of all the link metrics we have combined into a single, predictive score.

Your score can decrease if there was a reduction on the number of equity passing back links to those pages, have you lost any links or disavowed any links recently?

It's important to note that both Domain Authority and Page Authority are on a 100-point, logarithmic scale. So you authority could decrease as our index grows and we locate more equity passing links to other sites - even if you gain more backlinks.

We recommend keeping track of how many linking domains you have in the discovered and lost section  of Link Explorer or the Links section of your campaign, as this will be a quick way to confirm possible reasons for an increase or decrease in the score.

To get the most out of the authority scores we recommend comparing with competitors’. By measuring the distance between these scores, and tracking the change over time, you'll be able to identify if you're improving relative to the sites that really matter — your direct SEO competitors. We also recommend keeping track of how many linking root domains you have from index update to index update, as this will be a quick way to confirm possible reasons for an increase or decrease in the score.

I hope this helps, please do let me know if you would like more clarification or have any other queries.

Jo

Hi there,

I've tried to access your robots.txt file and I'm getting a 502 error.

https://www.screencast.com/t/QP3b08E86qP

You can use this third party tool to see this response http://httpstatus.io/

If we can't crawl your robots.txt file we can't crawl your site.

I would recommend reaching out to your website administrator or host to find out how you can solve this error.

If you're still stuck please reach out to the help team help@moz.com.

Thanks!

Jo

Hi there!

Jo here from Moz support, I'm having a tricky time figuring out what exactly is going on here.

I wonder  if you could please send an unedited screenshot and the full url of your api call to help@moz.com?

​I look forward to hearing back from you!

Cheers!
Jo

Hi there!

Just jumping in in case anyone else stumbles on this thread, you can now find keywords a site is ranking for using Keyword Explorer which is included in your Moz Pro subscription.

You can read more on our blog and on the Help Hub

https://moz.com/blog/keyword-explorer-identify-competitive-keyword-opportunities

https://moz.com/help/guides/keyword-explorer/ranking-keywords

Cheers!
Jo

Hi there Jo from the help team here!

I can see that Dave replied to your previous query indicating that we strive to complete the index early, and so in this case we have!

You can find out more about the latest update here https://moz.com/products/api/updates

Best wishes,

Jo

Ps: I accidentally replied whilst I was accessing your account, I've now deleted the accidental reply.

Hi there!

We're currently having issues with our Keyword Explorer not returning data, so sorry for the trouble!

We'll keep our health page updated with the latest news: https://health.moz.com/

Cheers!
Jo