Welcome to the Q&A Forum
Browse the forum for helpful insights and fresh discussions about all things SEO.
I am extremely sorry that you are having these difficulties with Moz Analytics Keyword Difficulty tool. This tool was fixed today and you should be able to use this now. If you are still having trouble, please email help@moz.com. Enjoy Moz and thank you so much for letting us know about this.
Hello Zouhour, we found out last week that a lot of members that are seeing this error don't need that message at the top. We are working on removing this now. You will notice in most cases the traffic is still collecting regardless of that pesky message at the top. We apologize for the inconvenience and I assure you the message will disappear soon.
We are so sorry that you didn't get the deserved investigation with this issue. Please write in to help@moz.com and we will re-visit this issue quickly with you. The data should certainly not be as far off as you are seeing.
Hello Luke, I'd love to help. This is Abe from the Help team at Moz. I don't believe that this should be happening and I'd love to help fix this with you. Can you please send a ticket to help@moz.com with Abe in the subject line and include the site in question? This way, you don't have to public post personal info and I can personally look into this for you.
I am confident that we can get the correct data for you after a quick investigation 
Yes, you will need to wait until the next weekly update since the www. needed to be included to get the proper results. From what I can see here your next update will be accurate. If you notice anything missing, never hesitate to message help@moz.com directly.
Thanks for reaching out. Have a great week!
If the errors were fixed since the last weekly crawl you will not see the changes reflected until you get the new weeks crawl data.
I'd love to help get an answer for you! This is Abe from the Moz Help Team. Were these changes made after your weekly crawl took place?
Hello James,
There might be a delay between us and Google, so one way to alleviate that is to refresh that connection:
I hope that helps, let me know if you have questions!
Hello Teginder,
Abe here from the Moz Help Team. The best way to get this resolved would be writing help@moz.com. We would love to dig in and help you get to the bottom of this issue. My initial guess would be going over your page limit with your campaigns, but we would have to take a look and help get this sorted. We look forward to hearing from you!
Hello and thank you for reaching out to us! This is Abe from the Moz Help Team.
We recently experienced a delay in receiving this information from Bing and are working on a fix right now. Sorry for this delay, we expect the data to be correct by this weekend.
Hello Ruben,
Thanks for reaching out to us! Yes, GetListed is included with a paid membership to Moz. To view a full rundown of how we will enable you to use this tool, you may find this video extremely useful: http://moz.com/help/guides/research-tools/local.
I hope this helps! Enjoy
Hello Carina, thanks for writing in! If you are having trouble creating campaigns, we will definitely need to dig in a bit and figure out whats happening. Please write help@moz.com with the campaign name, description of issue and the site you are trying to create a campaign for. This will absolutely help us figure out how to fix this issue for you. Sorry for the hassle, we promise to do our best to make this right.
Hello and thanks for contacting Moz. Send this request and VAT number to help@moz.com and we would love to add that number for you. Sorry for the inconvenience, we hope you are having a great week!
The FAQ’s
We hope we can help! Below are the trending issues at the moment. If you don’t see your question addressed or need further help, send us a message at http://moz.com/help/contact. Our Help Team gumshoes will investigate your issue and respond shortly.
Where did my Campaigns Go?
Whenever your account is suspended, your campaigns are archived. The good news is that reviving archived accounts is really simple.
Go to your Campaigns section: http://pro.moz.com/campaigns
At the top of the page there is a "Archived Campaigns" Tab, give it a click.
From here, you should easily be able to "activate" your campaigns.
My Google Analytics profile won’t stay connected to my campaign and/or I am missing profiles in my GA Settings.
Google goes through a process called Oauth when it comes to authorizing access of services that are linked to your Google account. Under any single Google account, there are about 20 tokens account wide. Those tokens are used to provide access for a variety of services from Gmail to apps on your phone. Once you hit the limit, which is 20 for most users, the system automatically revokes the oldest token to provide a new one. I'm not certain if this is causing the issue on your account, but it is a great place to start troubleshooting.
You may be able to correct the issue by manually revoking your tokens to make room for new ones on your account and then reconnecting the account to Moz. Here are the instructions on how to do that:
The below process may also fix this issue for you.
Oops! try refreshing page! I can’t access any of my Campaign data.
This issue is normally machine specific and can be a bit complex. An individual forum has been created to address this: https://seomoz.zendesk.com/entries/28203486-Oops-Try-Refreshing-the-Page-Error-showing-on-all-pages-
Unable to retrieve historical ranking CSVs.
Some users did not receive their requested Historical Rankings CSVs. This has mostly been affected by a change or update to your competitors after a campaign has been setup for a while. Please send your request to retrieve this data with http://moz.com/help/contact.
Hello Pedro! Abe here from Moz Help Team. This does seem a bit odd, our team would love to make sure this discrepancy wasn't something we messed up. Can you send the keywords, site and campaign in question to help@moz.com so we can trouble shoot this in detail? That would help a ton. We are here to help
Hello and Happy Thursday,
I am sorry that our campaign tools is currently having a difficult time connecting to your Google Analytics account. Google goes through a process called Oauth when it comes to authorizing access of services that are linked to your Google account. You can read about it here: https://developers.google.com/accounts/docs/OAuth#AuthProcess
Without going into too much technical stuff that makes our heads hurt, when we make a request to give us access to GA, a token is created to allow access of service. Under any single Google account there are about 20 tokens account wide, those tokens are used to provide access for a variety of services from Gmail to apps on your phone. Once you hit the limit, the system automatically revokes the oldest token to provide a new one, that process is a smooth transition most of time, however sometimes the token refresh process stalls which leads to this result.
In the future iterations of our tool, we are working on ways to improve this process, however in the mean time, you could manually revoke your tokens and make room for new ones on your account:
I hope that helps, let me know if you have questions! Email us at help@moz.com if you run into further issues.
All the Best,
Abe_Schmidt
Moz Help Team.
Hello Hugo, Abe here at Moz. Sorry for the hassle here. If you enter less than 20 keywords at a time, this will work. We are adding messaging to the Keyword manager shortly, thanks to feedback just like this, so thank you so much for writing in! You rock!
I apologize, Dave. I was providing instructions for canceling with a Paid account and with the free trial I am sorry for not being more careful with my wording. I am personally responding to you so we can fix this. I hope i can provide the level of support you need today.
Hello! We absolutely offer non profit rates for Moz Just complete our order form and send us your 501(c)(3) form. We'll manually set up your account for a 75% discount off the regular price.
The proof we'll need of your non-proft status is typically a copy of your 501(c)(3) determination letter (a letter that is issued by the IRS that states an agency is a 501(c)(3) organization). It's the same letter you'd use when filing taxes with the federal government, and that was issued to your organization when you initially applied for non-profit status and became a non-profit. An approved Form 1023 from the IRS might also do the trick.
Please let me know if you have any questions about the membership or order form. Have a great day! And thank you for working to make the world a better place!
Hello Dave! Thanks for reaching out and for giving Moz a shot. We hope you enjoyed your stay.
Here's where you can find out more about canceling - it's super easy: http://moz.com/help/pro/account-settings. I'll also include the information in that post here for easy reading.
In sum, you can cancel your free trial any time within your first 30 days and you won't be charged. For example, if you sign up on December 1st, you can cancel anytime before December 30th and won't get charged at all. If you're already a paying customer, you can also cancel anytime! You'll remain PRO through your paid period and the account won't be renewed at the end of that paying period.
You can cancel your account by logging into the site and then going to the Billing & Subscription page at https://moz.com/users/subscription. Here's a screenshot to help you on your way (you can also find this screenshot on that post I mentioned): http://screencast.com/t/tcZRPZGST
Hope that helps! Let us know if there's anything else we can do to help.