Welcome to the Q&A Forum

Hello Paul, sorry that you are having trouble using Followerwonk! This is easily fixed by logging out of Moz, clearing cache and cookies and trying again. Another fix would be switching browsers. I hope this helps!

Sorry about that James! Thanks for bringing this to our attention. I have tested the tool and it is definitely functioning for me so we might need to dig in a bit. Can you email the addresses you are trying to use to help@Moz.com attn: Abe. Ill try to figure out why the Competitive Link Finder isn't working for you. I'm sure we can get this resolved pretty quickly 

Yes, you sure can For a rundown of our available functions, check this out: http://apiwiki.moz.com/url-metrics

Thank you for contacting Moz! I hope you are having a wonderful week. Yes, you can have multiple accounts on Followerwonk and a few Twitter accounts in Moz as well.

Hello Bart, thanks for reaching out to us! It looks like this address returns a 302 when we try to get access to this particular page. This is why the tool isn't working with your site. I think this is caused by the way the page is redirected, possibly in a loop. If you are able to address this or need extra help figuring this issue out, feel free to email help@Moz.com so we can dig a bit further and find the exact cause

Hello Sean, we'd love to help! Please send your login email and affected Campaign name to help@Moz.com. We will look in to this and hopefully get it fixed quickly for you We look forward to hearing from you!

This is a great question. Recently Google started hiding the traffic details from everyone, which is why you see "not provided" in the details. Everyone was affected by this, and we are trying to work with them to get this data type back. Rand talks about this in detail here: http://moz.com/blog/100-percent-keyword-not-provided-whiteboard-tuesday and Ruth touches on this as well  here: http://moz.com/blog/what-is-seo-now. I hope this helps shed some light on what you are seeing here. I know this is odd and not extremely valuable information now, but we are always working on improving this process and are very open to suggestions and feedback just like this.

Hello Jan,

it looks like it takes about 9-10 seconds from firefox to download that particular report (which is a pretty long time because it is a large report).

You just need to click Download after the Export wheel stops spinning. This may be a browser related issue if this is taking longer for you- have you tried from another browser?

Hello JJ, this does not seem to be a common issue and I should be able to take a look at this for you with the proper details. Please email help@Moz.com , ask for Abe and I will get right on this for you. Just provide the email used for logging in, a link to this thread, the name of the campaign and the web address of the page where the report you are trying to get is located. Thank you thank you! I look forward to helping you fix this

Hello Kevin, that is quite odd- I was able to create a campaign for this address without an issue. Can you send a screen shot of the issue to help@Moz.com so I can take a look? Just ask for Abe. I should be able to get this figured out pretty quickly

Hello Josh, thanks for the heads up! our engineering team is aware of this inconvenience and we plan on addressing this in our next updates. I completely agree and also find this frustrating. A lot of members have expressed this and we are confident that this will be fixed soon.

Thanks for writing in with the great question! Campaigns have a 95% tolerance for duplicate content. This includes all the source code on the page and not just the viewable text. So if a URL is at least 95% similar in code to another URL, this warning will appear. While the pages in question are very similar, they are also duplicates (at least the couple of URLs I checked in your campaigns)

You can run your own tests using this tool: http://www.webconfs.com/similar-page-checker.php

We don't know what standard Google uses, but it's safe to say they are a bit more sophisticated than us - so you might be okay in this regard as long as you have a couple hundred words of unique text per page. Google won't say how much duplicate content is too much, so we like to be better safe than sorry. I always also point Moz users to this post: http://yoast.com/articles/duplicate-content/ when they are trying to sort out duplicate content issues.

Please let me know if you have any other questions. I'm here to help!

Hello Adam, I can't believe we aren't linking to the reports in the Full SERP Analysis Report emails we are sending out! If you remember the keywords you requested them for, you can access the reports by clicking on the keyword itself in the Keyword Rankings section of your campaign. I'll notify our team of this issue with our emails right away.

Regarding the keyword ranking that looks off to you, email us with the description of the campaign and keyword to help@Moz.com and ask for Abe. I'll make sure your issues are quickly figured out. Thanks again for reaching out to us!

Hello Chad, I'd love to help! While our campaign creation function used to be a bit more flexible, it appears as if you root domain is inaccesible (aboutplcs.com). That is why this message is coming up, even though you are trying to included only the subdomain. Best SEO practice would be to 301 redirect your root domain to your subdomain and this would also allow you to create a campaign using the www. address. I hope this helps!

If you still see issues after attempting this, please email help@Moz.com so we can investigate this with our engineers.

Have a sensational week!

Hello KJ,

This is Abe from the Moz Help team We had a temporary outage with campaign creation and you should now be able to add your campaign as long as you aren't passing your 50,000 pages crawled limit. Also try switching browsers and see if that will make this work for you. If you have trouble getting past the name and website entrance screen, please email help@Moz.com and we can dig in further. I have tested campaign creation in your account and it seems to be working from here.

One thing to also remember- Moz displays organic data and not the adwords data in our tools. Since adwords are owned by Google, those metrics will only display in google analytic webmaster tools.

Thanks for reaching out to us here at Moz! This is a great question for our Moz Dev Discussion Group: https://seomoz.zendesk.com/forums/293196-Mozscape-Developer-Discussion-Group

The knowledgable community and discussion group found in that above link will surely prove helpful in this case. These members have found several creative ways to build tools out of our API and I am sure the group will be able to come up with some ideas.

Have  a great week!

Hello Daniel, the first issue is that the tool respond really slow when you click next. We are working on this now and should be sending a fix soon. The second issue you see is a limitation of the membership level you are on. The higher membership levels will allow more than 50 so you wouldn't have to individually click those. This is a standard feature of the tool. I hope this helps! If you continue to have issues with Rank tracker, feel free to email help@moz.com at any time. We are always here to help.

Hello Matthew, this absolutely sounds like a bug. Can you send this to help@moz.com so we can collaborate with our engineers and get this fixed for you? Sorry for the difference in data, this looks too far off to be normal.

Hello Dina, this is a great question. The Medium Plan was added to our pricing page for users that wanted to add their logo to their reports and didn't want to spend $199. Before, the pricing went from Pro: $99 to Plus $199 to Elite $499. We based the new membership tiers off of what members were using and asking for and I certainly understand the concern here. $249 is a big jump from the $199 tier we offered before as the next level up. To counteract this, some users are simply purchasing multiple Standard memberships at $99 a piece to gain more campaigns, 5 at a time.

I will certainly send the feedback you gave to our product team so they can consider this in their future pricing updates. thank you so much for contacting us and the straightforward feedback. Feedback like this helps us make the right decisions in the near future.