Welcome to the Q&A Forum

Thanks for reaching out and for your interest in Moz Local! Tawny from the Help Team here. At this point, Moz Local only supports US and UK business locations. International versions outside of the US and UK aren't in our near-term roadmap at the moment. Every new market presents challenges that we have to work through. The other barrier to entering new markets is being confident that we can work with the right partners to deliver value. If and when we expand our presence, we will make announcements on our blog here: https://moz.com/blog/category/local-seo Feel free to follow our blog for any updates! Hope this helps! Feel free to write in to help@moz.com if you have more questions we can help with.

Hi there, Unfortunately all listing deletions are permanent. There is a multi-step process to delete a listing that includes a warning it is a permanent action, so if a listing is deleted prematurely it will need to be repurchased. Apologies for the trouble!

Hi there Eric! The Yellowpages listing we are associating with your Moz Local listing is simply a best-match search for that site. Often this means we're not seeing a better match in the Yellowpages backend at that time. This can happen for a number of reasons, including the page not being available in the Yellowpages API, or updates not yet taking affect in their backend. We're constantly listening for matches on that site, so your best bet is make sure the YP listing matches your Moz listing exactly. Unfortunately, since we're not directly partnered with YP, there's not much we can do to force the listing to surface from our end. If you know it's correct but we can't pick it up, the only real downside is a slight ding to your listing score. I hope that clarifies things!

Hi there! Kristina from Moz's Help Team here. I can completely understand where your confusion comes from around these different figures you're seeing! Hopefully I can help explain the discrepancies here. The score within your listing report is representative of what our system observes at this exact moment. So, it is a snapshot in time of how your listing distribution looks. This means that if, for example, one of our partners had an API outage at the time which caused them to be unable to report your listing's status to us, then that listing would appear as blank within your listing report and be reflected as such in the snapshot score. However, issues like the one that I described above are completely temporary and do not impact your actual listings on those sites. So, we also include a "golden" score on your dashboard which is calculated with the best status we've observed from each aggregator over a longer timeframe. This score is intended to give you a more normalized impression of your listing score which is not impacted by unimportant volatilities. I would say that both are useful in their own context, but you're absolutely right that it's not especially clear. As usual, you can always contact our team with any questions about the tools by emailing help@moz.com, but please do let me know if I can help further. Thanks so much! -Kristina

Thanks @David Lee & @Matt Roney I agree that the address should be the same across all services, but its not possible when an address has the word "Close" in it as some providers will shorten this in the listing to "Cl" (although you've inputted close when filling out the form) this is just the way they chose to format it. Have a look at any address with the word "Close" in it in the moz local tool.

Christy, Yellow Page is working, but Hotfrog, and Yelp are still down. Regards, Thi

Hey there J.P.! Sorry for any confusion here. Without looking in your campaign it's hard to tell exactly what's going on. Does your campaign include the Social section? To be fully transparent, we actually removed access to Social tracking for all subscriptions created after November 1st 2015, so if you don't see a Social section at all that's the reason why. Here is an explanation of this decision from our product owner, Jon White: https://moz.com/community/q/can-t-access-social-overview If you have a Social section in your campaign but are currently unable to attach your social media accounts, I recommend reaching out to help@moz.com so we can take a look at the issue. I hope that helps!

Generally we expect listing update on our partner directory sites within 8 to 12 weeks. Moz Local focuses on updating your listing with Factual, Foursquare, Neustar/Localeze, Infogroup, Best of the Web, Acxiom, Citysearch, CityGrid, Bing and Superpages. You can update your listing information with our non-partner sites at any time you like! Moz Local will monitor places like YP, Yelp, Hotfrog, Google, and Facebook on your behalf to help identify duplicates and inconsistencies. I hope that helps!

Hi there. As far as I understand, province is equivalent of state. Since most countries don't have states, but their local state "substitutions", this is where you'd put it in. I'm not sure how you guys have it in Britain, but here is example of russian address - 123 Blabla st, City, Udmurt Republic (this one would be province), Russia. Hope this helps. P.S. If you don't have specific province to put in, I'd leave it blank.

Thank you for your response. So, to be clear. You are suggesting that I close the listings which reference the the old clinic name, even if it has the same address. Also, you recommend that I should close the listings that may have the new clinic name, but reference doctors no longer with the organization? I'm not sure when it is appropriate to simply "ignore" a duplicate listing.

Yep, that certainly can be confusing, but there is potentially a good reason for it! Allow me to explain. The score within your listing report is representative of what our system observes at this exact moment. So, it is a snapshot in time of how your listing distribution looks. This means that if, for example, one of our partners had an API outage at the time which caused them to be unable to report your listing's status to us, then that listing would appear as blank within your listing report and be reflected as such in the snapshot score. However, issues like the one that I described above are completely temporary and do not impact your actual listings on those sites. So, we also include a "golden" score on your dashboard which is calculated with the best status we've observed from each aggregator over a longer timeframe. This score is intended to give you a more normalized impression of your listing score which is not impacted by unimportant volatilities. I would say that both are useful in their own context, but you're absolutely right that it's not especially clear. I'll see if there's anything we could do to articulate that difference a bit better.

Thank you very much, I really appreciate it. appreciate it

Well thank you for this information Linda

Hey there Brandon! Sorry to hear your local listings haven't completely updated. We recommend writing in to help@moz.com so we can check out what's going on! In some cases there is a technical issue with the data push that we can clear up, but sometimes it is a delay issue with our partner sites. If you write in with your listing details we'll be happy to take a look! As for the duplicates, closing them involves a manual review process on our partners' side that, to be honest, can take a while to complete. We can check these out for you, as well, if you write in. Thanks!

Hi Maciej I'm afraid there isn't a way to tell us where you listings are located. The check listing report is a live search tool, so it will depend on Citysearch to return results to us. We simply query their API for the NAP so there could be an issue with their database, or the listing is not available.

Thank you. You are awesome! Have a great weekend.

Hi there! I popped into your account to take a look at your Moz Local listing and also found your Facebook page directly on Facebook. From what I can tell, it looks like there's currently no phone number listed on the Facebook page, which is a piece of the NAP that we'd need to be visible on the page in order to associate it with your listing. If you 'd be able to add or surface that on your Facebook page, then we should be able to start picking it up right away. For privacy's sake, I didn't want to give any specifics on the public forum about your business or Facebook page, but if you need any more guidance in this process, you can feel free to shoot us a message over to help@moz.com. Cheers!

Clearly, "up to 4 weeks" is a mistake, right?  Perhaps the question should be rephrased - "How long before Moz Local shows as 100% Complete?"

No problem! Let me know if you need anything else!

Hi Danny! If you're are saying you are listing this in Moz Local as 2 distinct listings, then they can each have their own hours of operation, but if you are saying there is only 1 Moz Local listing representing both the lobby and the drive-thru, Moz Local can only accept and push out one set of hours per listing. How are you handing this on your Google My Business listing?