Category: Technical Support
Find expert assistance to help you troubleshoot technical issues with the Moz tools.
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Duplicate Page Content identification
Hello! You can filter the duplicate content in the drop down under the high priorities tab and download the csv report which will give you the URLs that are flagged as duplicates. Check out our blog topic about duplicate content for more information: http://moz.com/learn/seo/duplicate-content Hope this helps!
| DavidLee0 -
How do you delete a campaign in Moz Analytics ? (i set up 2 campaigns for the same project by accident)
ah yes ! i was looking for a delete button within the campaign dash itself, thanks Peter
| Dan-Lawrence1 -
MOZ is having a redirect loop issue?
Hello Josh, thanks for the heads up! our engineering team is aware of this inconvenience and we plan on addressing this in our next updates. I completely agree and also find this frustrating. A lot of members have expressed this and we are confident that this will be fixed soon.
| Abe_Schmidt0 -
Cannot Access Moz Analytics
Use Firefox and access it. I had this same issue a few months back and it was something to do with a glitch in the system and an update to FF and IE. Once logged in try going to this link http://analytics.moz.com/manage-campaigns it's a work around for the time being. And make sure to Contact support help@moz.com and relay your issues.
| CustomButtonCo.com0 -
New Campaign Set Up Completion/finishing issue !?
Absolutely! Add your subdomain in the field and check the box below to "exclude subdomains".
| DavidLee0 -
How can I go back to moz pro?
If so many people are having difficulty finding the Pro area, why not make it so it is more easily accessed, design-wise? It "may not be around forever" - but it IS still around and making it hidden or harder to find is not very user friendly.
| PlasticCards1 -
Billing History missing
Hi there, I am sorry your invoices are MIA. Please email our Help Team directly about this at help@moz.com. Thanks for your patience! Christy
| Christy-Correll0 -
Latest Moz reports (pro) not including competitive link analysis
Hi Dan Could you send us an email with more information and your account details so we can take a look? help@moz.com Pro will be discontinued this year and there are no feature enhancements for pro that will be supported such as social data as that part has been rebuilt from scratch for Moz Analytics.
| DavidLee0 -
First campaign stalled...
Hi There, It sounds like you may have run into some server or browser issues. Can you try refreshing the page and creating the campaign again? If that doesn't work, can you clear your cookies/cache and restart your browser? Generally, one of these two tasks will fix what's going on. If you still run into issues after performing these two things, please send a ticket into support with the URL you're trying to set the campaign up with and we'll take a closer look at this for you. Thanks! Sam Moz Helpster
| SamWeber0 -
Can we get direct live chat or contact information? Response in the community is not helping and making the process really slow
Hi Shaun, Our chat is for billing but you can go ahead and reach out to us through that. You will find it under billing and there will be a link to our chat to the right. Thanks, Steffany
| StefPachall0 -
Why even after having premium account we are not able to add more than 30 sites?
Hi Joel, Thanks! However issue is still not fixed, we are unable to add more campaigns and its hampering our report work. Kindly let us know about the progress and when it can be fixed. -Shaun
| ShaunPhilips0 -
Has the Moz website update affected my data?
Hi Beth, If you go to Moz "pro" you can see any of your accounts that existed during pro in the old Moz Pro format. Any new accounts only allow for you to use the Moz Analytics interface! Do you have a bookmark for Moz that is taking you to the old Moz Pro possibly?
| RickyShockley0 -
No traffic data showing in account
Hi there, I am experiencing the same - connected my GA but seems like there is no data appearing at all. Kindly advise. Thanks! Jane
| IH_Digital0 -
Why Isn't My Analytics Report Downloading?
Hi! We were having issues with this earlier, but it should be fixed now. Sorry about any inconveniences! Let us know if you're having any more problems.
| EricaMcGillivray0 -
When did medium subscription change its limit on the number of campaigns from 10 to 5?
Feedback received! Thanks for forwarding the information Abe
| JackieRae0 -
Campaign lost connection to Google analytic's
This is an issue there fixing you can keep track of known problems here http://health.moz.com/ if you have futher issues you can also email help@moz.com Yep this has already been posted. But you can read the post here. http://moz.com/community/q/google-analytics-keeps-poping-up-that-i-need-to-re-authorize#reply_205099
| CustomButtonCo.com0 -
Duplicate Content Report: Duplicate URLs being crawled with "++" at the end
So glad to help, George!
| ChiarynMiranda0