Welcome to the Q&A Forum

Anytime!

The root domain for you would be comprehensiveobgyn.net.  It also sounds like there may have been a temporary server issue at the time you tried to create the campaign.  You'll usually only see this message if we get a 5XX response from a sites server when we're trying to validate the address.

I just ran a quick curl and got a 200 ok.  I was also able to set up a campaign ok on my end.  Can you try to create the campaign one more time for me?  If you run into another error, I'll forward this into support so we can take a deeper look at this for you.

Best,

Sam
Moz Helpster

Hi Ricky!

So there are a couple things to discuss here.  The main one is that you're campaign is set to track your subdomain, but you have a 301 redirect from your sub to your root domain.  You're also ranking on your root domain.  This is going to potentially throw off your results since we're looking as how a given keyword is ranking based on the campaign (in this case, sub) domain.

Looking at the search results from Safari set in private browsing for the keyword - west palm beach gynecologist - (I didn't see west palm beach obgyn in the campaign), confirms this as we're showing not in the top 50, but I found your domain in position 7.

Universal results (places, images, videos, etc) shouldn't throw off your rankings either as they're listed separately on the rankings page of your campaigns.

I recommend setting up a new campaign with the root domain in your case.  You can archive your existing one to save the historical content in case you ever need to revisit it.  Thanks!

Sam
Moz Helpster

Hi!

The best place to get this resolved is through help[at]seomoz.org since it's currently a manual process to get the stuck crawl tests removed.  I see that you've already sent in a ticket though so I'll continue the conversation there.  Thanks!

Sam
Moz Helpster

Hey David,

Thanks for the question.  Unfortunately no, we don't support exporting csv's when reporting on multiple keywords in the keyword difficulty tool.

I can see how this would be a really useful feature to have though.  I'd recommend you go over to our feature request forms and suggest it there.  https://seomoz.zendesk.com/forums/293194-SEOmoz-PRO-Feature-Requests

This way our product team can get eyes on what's important to our community and add it to our roadmap for future releases.

Thanks, Sam

Thanks for the question George!

Generally you'll want to set up a campaign with the final URL of the domain you want to track.  This would prevent Roger from potentially getting stuck in any redirect.  Using your example, this would be the:

www.site.com/site/c.leJRIROrEpH/b.5699537/k.BEF4/Home.htm

You can check out the URL beforehand though, using the crawl test tool (http://pro.seomoz.org/tools/crawl-test).  It'll take a bout 2 hours to complete, but your see whether or not Roger will be able to handle your particular redirect.  Have a great day!

Sam
Moz Helpster

Thanks for the question!

I just took a look at your campaign and everything is set up correctly.  After running a search for the first couple terms on Google.be in incognito mode, I didn't see any of your listed competitors show up in the top 50.  This is why we're not showing any data for them in the rankings section of the page.  Once they do hit the top 50, we'll begin to track them in app for you.

Best,

Sam
Moz Helpster

Hi!

Although the data has changed a bit since you posted this question, the reasoning behind what you see in OSE is still the same.  The reason we show total link counts but don't break down follow counts is due to a limitation in the way the API is set up with OSE.  This is also why we only report 25 links per linking root domain in the app and exports.

The only way around this would be to set up API access which would give you what amounts to a "firehose" of data.  It would then be up to you to parse the information as needed.  Hopefully that answers your question

Best,

Sam
Moz Helpster

Hi!

Unfortunately there is no way to turn off the social metrics in OSE reports.  You should still be able to navigate around the page and export the data via csv while these metrics are loading.  Clearing your cookies/cache and restarting the browser may help if you're having problems navigating the site while these are loading.  Another thing to try is accessing the site through another machine to see if this issue is specific to yours.  If none of these work, send a ticket into help[at]seomoz.org and we'll take a deeper look at this for you.  Thanks!

Sam
Moz Helpster

Hi Brian!

Thanks for the question and sorry you're running into this issue.  There unfortunately isn't a way to manually push a full crawl, but you can (as donford mentioned) do a crawl test.  The only limitations here are that you're only allowed to run 2 crawl tests a day and it only covers up to 3k links.  It looks like you already reached out to support though and Abe's helping you out there.  Have a great day

Sam
Moz Helpster

Hi Steve and Falk,

We normally do not see sites that have been indexed previously drop out of Mozscape.  I'm going to turn this into two separate support items (one for each of you) to address as I'll probably need to account/campaign information you may not want to share on the public post.  Just look for a message from our help email (help[at]seomoz.org).  Thanks!

Best,

Sam
Moz Helpster

Thanks for the post Bookwormlab!

It looks like one of our Developers actually tested the account and got back out to you.  If you haven't had a chance to yet, I'd recommend taking a look at the thread for the update when you have a second.

Paul,

Thanks for your input!  We try to answer as many questions as we can, but those involving the API tend to be more in-depth and technical so for the API, we try to pool the questions into a single resource where our Developers get first hand look at the questions and subscribers get more expert help in the area.  It's not our intent to "pawn off" API questions, but to try and provide them with the most accurate and timely help for these technical issues as well as build out a valuable resource database.

Thanks again!

Sam
Moz Helpster

Thanks for the question. I'm going to have to take a deeper look into this. I'll set up a support ticket with you as the requester and we can continue the conversation there. Just look for a message from help@seomoz.org.

Sam