MozTrust suddenly dropped to zero. Link data now unavailable???

[StevieCC]

I'm running an SEOMoz campaign for a small site to monitor some tweaks I've made and testing new things out.

Over a year or so the changes were great - organic traffic was rising, domain metrics were too.  Then in October 2012 domain trust, Moztrust and all other link metrics went to zero.  There's no data in OSE for this particular small site and as far as I can tell, no impact on search.  The limited number of inbound links all appear to be intact and there's no reason why the site would be hit by Panda/Penguin style updates.

Why has this sudden loss of data occurred?  Is the site no longer in SEOMoz's databases?  Without any link data it's difficult to tell why this has happened.

If it is no longer in the Moz database, how do I get it back - that data was useful!

[reisefm]

I have the same issue with two of my domains (Wordpress installations). Open Site Explorer is not available for these domains. Domains are more than three month old (so they should have been indexed).

[SamWeber]

Hi Steve and Falk,

We normally do not see sites that have been indexed previously drop out of Mozscape.  I'm going to turn this into two separate support items (one for each of you) to address as I'll probably need to account/campaign information you may not want to share on the public post.  Just look for a message from our help email (help[at]seomoz.org).  Thanks!

Best,

Sam
Moz Helpster