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Hey there Po!

We'd need the full call to the API to check on this, not the code from your app that assembles it. I would recommend sending that full call to use at help@moz.com to keep your data private. Thanks!

Hey there!

You won't be able to add Insights tiles to reports, however in many cases your Insights tiles are pulling information that is visible in other parts of your campaign. You can get that information by placing those modules in the report! Examples would be rankings movements or On-Page Optimization suggestions. Just follow the link at the bottom of the tile to see the page where we found the information!

Our Multiseat function provides read/write abilities, not read-only, so unfortunately anyone who has access to your account will also be able to make changes.

Hey there Glenn! Thanks for your feedback.

As Kiki mentioned in her post, we have two tools that currently provide rankings - Rank Tracker and Campaigns. Campaigns are far and away the most robust way to track keywords for a client over time. We automatically recollect keyword rankings once per week within the Campaign, and offer customized reporting options for a wide range of keyword data views. Campaigns also have a complete historical rankings CSV that you can download at any time. Was there a particular use case you had for Rank Tracker that the keyword tracking within Campaigns is not able to cover?

Hi Charley!

We ran a few tests on the page in question and it appears that there is some Javascript on this page that is causing trouble for rogerbot, out crawler. The '#.’ portion of the URL is injecting a script. If you remove the everything after the ‘#.' in your URL, you should be able to crawl the page successfully!

It’s hard to confirm this without verifying which keyword you’re optimizing the page for, but if you continue to run into problems or have additional questions please write in to us at help@moz.com!

Hi there,

Unfortunately all listing deletions are permanent. There is a multi-step process to delete a listing that includes a warning it is a permanent action, so if a listing is deleted prematurely it will need to be repurchased. Apologies for the trouble!

Sorry for any confusion about where you monthly data might be! We provide monthly report data if your campaign has been active at least 21 days of the previous month. Once a month ends, it generally takes 3-4 days to process that monthly rollup data and make it available within the campaign.  After it arrives, we'll generate the monthly report and send it out!

Hey there! Sorry for any confusion about this.

Selecting that "only includes keywords that contain all the query terms" is the best way to search for phrases that include your particular keyword. However, when looking at Keyword Suggestions you'll see a maximum of 1000 phrases, so you won't get every single possible keyword from that query. We try to provide the most relevant keywords in that sample.

I hope that helps clear things up!

Hi there! Sorry to hear you're having trouble.

Our crawl error guide is a great place to start to find more information. You might consider running a Crawl Test on the site to validate the error, as it could possibly have been a temporary issue. If you're still seeing the error crop up, it probably warrants additional investigation.

Usually a 5XX error means an issue on your server, so you might wish to inquire with your web dev about the cause. If you're still not sure what to do, the Q&A forum is generally a great place to look for ideas in resolving some of these issues. Here are some articles that might help:

https://moz.com/community/q/issue-5xx-server-error

https://moz.com/community/q/thousands-of-503-errors

Hi there Edward!

Ultimately how you set up any Moz Pro campaigns is up to you, but we do have many customers who find success with the strategy you're asking about (that is, setting up a separate campaign for each location subfolder within your site). That can be beneficial in narrowing down your data set. It can also be helpful if you have a particularly large site and are concerned about crawl times (anything above 15k pages is going to take a bit extra processing time). If you have enough campaigns, you could also set up one master campaign for the overall site in addition to individual ones for each location.

Hi there,

Sorry for the trouble! We attempted to access that robots.txt page and it does look like we were hitting a "too many redirects" error. You will also want to make sure you are not blocking AWS, as that would stop us entirely. Checking the logs is really one of the best ways to determine how exactly your site is responding to our crawler, and if there's any way at all to get those that would be ideal for troubleshooting. Without logs, there isn't a ton we can definitively investigate.

If you have questions or logs you would like to send over, we'd recommend reaching out to us at help@moz.com so that we can check out the campaign as well. Sorry we can't be more help here!

Hi there!

I'm really sorry for the trouble here. This is actually a known issue with the MozBar at this time. For some sites an incorrect country is detected. Our engineers are aware of the issue, but until it is resolved we recommend ignoring this field. Sorry about that!

Hey there! We have resources on the impact of duplicate listings available here: https://moz.com/learn/local/why-duplicates-matter

And some general local SEO resources that might help you get started:

https://moz.com/learn/local-marketing

https://moz.com/learn/local

If you are looking for consulting advice about your particular local SEO situation we also have a list of recommended companies!

Hey there!

Sorry for the trouble. Our MozBar does detect this canonical, so it is odd that the Site Crawl wouldn't. I might recommend reaching out to us at help@moz.com with your campaign details. We can check on your site crawl and see what might be going on!

Hey there!

We'd recommend checking out this resource page to learn about Spam Score and its applications:

https://moz.com/help/guides/link-explorer/spam-score

As for why you might not have a Spam score yet, it is determined by a separate crawler than the crawler that powers Link Explorer and updates roughly once a month. Because of this, it is entirely possible to see backlinks and domain authority, but still have no calculated Spam Score. As we continue to crawl and calculate sites, this will become less of an issue, but unfortunately at this time, we will need to wait for the Spam Score user-agent to find your domain.

Hope that helps!

Hey there!

Without looking at the listing in your account it's hard to tell what exactly might be happening here. If your client is currently managing their listing on Acxiom, Moz Local will not be able to update it on your behalf, which may be why it's not appearing there. Ideally the client would release their listing, allowing us to update it. Feel free to reach out to us at help@moz.com if you want us to take a closer look into the account!

Hi Kurt!

If you're having issues with your Moz Local listing data, I would recommend writing into help@moz.com with a description of the issue and the email login of the account in question. That way, we'll be able to take a closer look at your problem and reply confidentially!

Thank you for the feedback!

We're always looking for ways to improve the user experience with our products. We can see why the general use of the word 'You' might be less useful in a scenario in which your competitors are your own company brands, as well as why inconsistency with graph colors might be confusing. We'll send the product teams this feedback!

Sorry for the trouble! A verified Facebook or Google listing must meet certain requirements to be used as a validation source. You can find those requirements here: https://moz.com/help/guides/local/listing#frequently-asked-questions

If your Google listing meets all those requirements, then a failure to validate usually means Google is simply not making the location available in their Google Places database. In that event, there's unfortunately not much we can do from our end to force it to surface. You would need to reach out to Google to inquire about it.

If you're still not quite sure why we can't pick up your Google listing, we can help investigate if you send us a link to the page at help@moz.com. Thanks!

Sorry for any confusion! Yes, there is a small delay with this index release. Our team is working hard to get it out as soon as possible. Subscribe to the index update page here for the latest news: https://moz.com/products/api/updates

Hey there! Thanks for the question!

Unfortunately we don't support automated CSV report emails at this time. You can manually request these emails in theRankings section of your campaign. I'll be sure to let the product team know this is something you're interested in seeing, however!